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CareTech IT Solutions

Palayam, Kozhikode, Kerala

| GST  32AAMFC4194M1Z3

| Verified Supplier

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CareTech IT Solutions

CareTech has been offering IT Services since inception. We provide Post Warranty Support through Remote, Carry-in and Onsite.

Our IT Product portfolio comprises of…

  • Servers / PCs / Laptops
  • Storage Devices
  • Routers / Switches / Firewalls
  • Printers & Plotters
  • Scanners
  • projectors
  • Iphones/Ipads/I Mac

  • We are passionate about client service and providing our clients with the best possible IT hardware maintenance solutions. We are proud to be one of the first third-party maintainers in existence, and a leader in our industry.
    Everything we do as a company is geared towards exceeding our clients’ expectations for quality service and added value. We take great pride in our premium support and the long-term relationships that have resulted from our efforts.

    We instill a strong sense of accountability and responsiveness in our technical staff and representatives that ensures the quickest path to resolution for our clients. We have a “fix first, ask questions later” policy so that no call goes unanswered – we simply do not say “no.”
    We study our clients’ operations so that there are few, if any, operational uncertainties. We ask a series of questions designed to provide a smooth transition to our services, and we accept the answers and adapt accordingly. Our methods allow us to be sensitive to our clients’ needs while keeping our internal costs optimized. We develop flexible strategies, so that we remain consistently dependable in an inconsistent world.

    We dramatically expanded our reach over the past decade in order to service our clients wherever they are today, and may be tomorrow.
    Our goal is to provide a maintenance service program that retains the familiarity and dependability of local attention while offering all the advantages of global coverage. We accomplish this by offering a single point of contact for your IT service needs, but more importantly, by fostering local relationships between our staff and yours. We developed communication methods and service request mechanisms that are unique in the maintenance and IT services industry.

    Factsheet

    Basic Information

    Nature of BusinessService Provider
    Additional BusinessRetailer
    Company CEOVikas
    Total Number of EmployeesUpto 10 People
    Year of Establishment2017
    Legal Status of FirmPartnership Firm
    Annual TurnoverUpto Rs. 50 Lakh

    Statutory Profile

    GST No.32AAMFC4194M1Z3

    About The Company

    Who We Are :

    Our purpose is to exceed our clients’ expectation on every level by forming solid relationships, minimizing downtime, employing highly-skilled and personable technicians, and by offering the best possible solutions for all computer-related maintenance needs.

    We are passionate about client service and providing our clients with the best possible IT hardware maintenance solutions. We are proud to be one of the first third-party maintainers in existence, and a leader in our industry.
    Everything we do as a company is geared towards exceeding our clients’ expectations for quality service and added value. We take great pride in our premium support and the long-term relationships that have resulted from our efforts.
    We instill a strong sense of accountability and responsiveness in our technical staff and representatives that ensures the quickest path to resolution for our clients. We have a “fix first, ask questions later” policy so that no call goes unanswered – we simply do not say “no.”
    We study our clients’ operations so that there are few, if any, operational uncertainties. We ask a series of questions designed to provide a smooth transition to our services, and we accept the answers and adapt accordingly. Our methods allow us to be sensitive to our clients’ needs while keeping our internal costs optimized. We develop flexible strategies, so that we remain consistently dependable in an inconsistent world.
    We dramatically expanded our reach over the past decade in order to service our clients wherever they are today, and may be tomorrow.
    Our goal is to provide a maintenance service program that retains the familiarity and dependability of local attention while offering all the advantages of global coverage. We accomplish this by offering a single point of contact for your IT service needs, but more importantly, by fostering local relationships between our staff and yours. We developed communication methods and service request mechanisms that are unique in the maintenance and IT services industry.

    Why CareTech ? Manpower Quality :

    At CareTech,our frontend manpower is trained by Subject Matter Experts (SME) across diverse products and functions. Knowledge of many engineers across the country are captured and shared through central Knowledge Management System. It means, professional customer handling and quality repairs.

    Parts Quality :

    Exclusive national procurement team procures parts from registered suppliers in India and abroad, thereby assuring quality.

    Repair Quality :

    Known across the country as a quality service provider. Work class quality measurements like repair bounce, parts per call and L2 quality checks guarantee quality of the repairs. Our corporate Quality Management team measures and takes corrective and preventive actions to ensure continuous improvement in our service levels.

    IT systems :

    100% online transactions - for corporate companies, it means transparency and accurate updates. It helps CareTech Management team to track every compliant logged and provide proactive support where needed. So every customer complaint is a priority and every complaint is well attended.

    Presence :

    Very important for customers, Single Point of Contact, uniform pricing and higher accountability. Customers who travel frequently find it tough to run around in search of a reliable service provider when their Laptop fails while traveling. CareTech’s network of Engg’s assures customers the same quality services and peace of mind.

     

    + Read More

    Services We Offer

    CareTech has been offering IT Services since inception. We provide Post Warranty Support through Remote, Carry-in and Onsite.

    Our IT Product portfolio comprises of…

  • Servers / PCs / Laptops
  • Storage Devices
  • Routers / Switches / Firewalls
  • Printers & Plotters
  • Scanners
  • projectors
  • Iphones/Ipads/I Mac
  • Team & Manpower

    Team & Manpower
    CareTech Team We are Information Technology , a dedicated, customer-focused, creative team with one goal in mind - to leverage technology to solve problems and provide strategic solutions for our customers

    To provide quality technology services in an efficient and effective approach to achieve high customer satisfaction.

    To provide friendly, helpful service

    To listen to your feedback and use it to assess and improve the services We offer.

    To accept responsibility and maintain high standards.

    About Directors

    About Directors
    Mr Manoj T K
    Managing Partner ,CareTech

    Mr. Manoj TK is a Post Graduate from Kerala,Calicut He has over 12+ years of hands-on operational & leadership experience in the IT industry in India . Prior to joining CareTech, he served as Regional Manager at Ensure Support Services, a subsidiary of Redington India Ltd, Mr. Manoj is currently responsible for the Administration & operations of CareTech Services.

    Mr Vikas P K
    Partner, CareTech

    Mr. Vikas PK is a Dip. Engineer(Computer) from Kerala,Cochin He has over 10+ years of hands-on operational & leadership experience in the IT industry, both in India & Overseas. Prior to joining CareTech, he served as Service Coordinator at Ensure Support Services, a subsidiary of Redington India Ltd, Mr. Vikas is currently responsible for the Coordination & Service operations of CareTech Services

    Mr Ranjith K
    Partner, CareTech

    Mr. Ranjith K is a Dip. Engineer(Electronics) from Kerala,Malapuram He has over 7+ years of hands-on Technical experience in the IT industry in India.Prior to joining CareTech, he served as Customer Support Engineer at Ensure Support Services, a subsidiary of Redington India Ltd, Mr. Ranjith is currently responsible for the entire service operation of CareTech Services+ Read More
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