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Mysore Insurance Institute - School / College / Coaching / Tuition / Hobby Classes of ic38 insurance agents health insurance course, ic38 insurance agents life branch course & ic38 insurance agents general branch course in Mysore, Karnataka.

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IC38 Insurance Agents Health Insurance Course
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Life insurance -History and evolution -History of insurance -Insurance through the ages -Modern concepts of insurance -History of insurance in India -Lifeinsurance industry -How insurance works -Risk management techniques -Risk avoidance -Risk retention -Risk reduction and control -Risk financing -Insurance vs Assurance -Insurance as a tool for managing risk -Considerations before opting for Insurance -Role of insurance in society -Insurance and Social Security. CHAPTER 2: CUSTOMER SERVICE: General concepts -Why Customer Service -Quality of service -Customer service and insurance -Insurance agent's role in providing great customer service -The Point of Sale -Best advice -The proposal stage -Acceptance stage -The claim stage -Grievance redressal -Integrated Grievance Management System (IGMS) -The Consumer Protection Act, 1986 -The Insurance Ombudsman -Communication process -Non-verbal communication -Ethical behavior. CHAPTER 3: GRIEVANCE REDRESSAL MECHANISM: Consum

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IC38 Insurance Agents Life Branch Course
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Life insurance -History and evolution -History of insurance -Insurance through the ages -Modern concepts of insurance -History of insurance in India -Life insurance industry -How insurance works -Risk management techniques -Risk avoidance -Risk retention -Risk reduction and control -Risk financing -Insurance vs Assurance -Insurance as a tool for managing risk -Considerations before opting for Insurance -Role of insurance in society -Insurance and Social Security. CHAPTER 2: CUSTOMER SERVICE: General concepts -Why Customer Service -Quality of service -Customer service and insurance -Insurance agent's role in providing great customer service -The Point of Sale -Best advice -The proposal stage -Acceptance stage -The claim stage -Grievance redressal -Integrated Grievance Management System (IGMS) -The Consumer Protection Act, 1986 -The Insurance Ombudsman -Communication process -Non-verbal communication -Ethical behavior. CHAPTER 3: GRIEVANCE REDRESSAL MECHANISM: Consumer courts, Ombudsman -Integrated Grievance Management System (IGMS) -The Consu

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IC38 Insurance Agents General Branch Course
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Life insurance -History and evolution -History of insurance -Insurance through the ages -Modern concepts of insurance -History of insurance in India -Life insurance industry -How insurance works -Risk management techniques -Risk avoidance -Risk retention -Risk reduction and control -Risk financing -Insurance vs Assurance -Insurance as a tool for managing risk -Considerations before opting for Insurance -Role of insurance in society -Insurance and Social Security. CHAPTER 2: CUSTOMER SERVICE: General concepts -Why Customer Service -Quality of service -Customer service and insurance -Insurance agent's role in providing great customer service -The Point of Sale -Best advice -The proposal stage -Acceptance stage -The claim stage -Grievance redressal -Integrated Grievance Management System (IGMS) -The Consumer Protection Act, 1986 -The Insurance Ombudsman -Communication process -Non-verbalcommunicatio

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Mysore Insurance InstituteC/o. LIC of India, Mysore-Bangalore Road, Divisional Office, Bannimantap Extension, Mysore, Mysuru-570015, Karnataka, India

S. Sridhara (Manager)

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