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R’Concepts is an establishment which was brought on by the collective efforts of professionals and business consultants.
R’Concepts has represented organizations from within the Telecommunications, Retail, Renewable Energy and Utility Industry, offering services that encompass all aspects of Outsourcing.
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Nature of Business

Service Provider

Year of Establishment

2009

R'Concepts Management team has extensive experience in door-to-door sales services. Door-to-door trading includes selling goods and/or services to consumers, face-to-face, away from the business premises of the supplier. Direct selling is one of the most productive and most popular sales techniques. The benefit of being face-to-face with the customer allows the sales person to use a variety of sales strategies and to build a relationship with the customer in a way that might be achieved through telemarketing. With face-to-face selling the customer can actually see and interact with the sales person, which gives the customer more security and comfort, and the sales person more opportunity to build customer relations with the client.

Although door to door selling is more time and energy consuming, the payoff can be tremendous and equally rewarding. Even with the increase ratio of telemarketing, in-person sales presentation is still considered to be one of the most powerful marketing tools today.

The success of our campaigns are attributed to our knowledge and understanding of product, in direct marketing environment, while focusing on excellent customer service. Our sales management team has extensive experience in face-to-face marketing. Our management team understands that to lead in this industry, each specific area of team management needs to be carried out successfully. The success of our campaigns is attributed to our knowledge in direct sales, with special focus on customer experience. Experience in the Direct-Sales industry, allows R'Concepts to train sales representatives about product knowledge as well as combining their specialized face-to-face sales skills. Therefore, R'Concepts Direct-Sales Team can quickly adapt to change sales strategies, according to the market requirements.

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There is an increased fragility in terms of Customer Loyalty in the contemporary market conditions. Customers are becoming more informative which makes them vulnerable against a particular brand. Therefore, we focus our attention on customers and accordingly build our strategies and operating models in the center. We derive our service principles on customer acquisitions & retentions through the kind of performance that keeps us ‘always a step ahead’ of competitors, with an absolute focus on customer’s satisfaction.

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Debt Collection

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We understand the legitimate obligations underpinning our communication with debtors for debt collections. We contact the debtors on reasonable grounds in order to inform them about their debt account and provide solutions, which not only help the business, but the clients as well. We believe that the success of any business lies not only in the hands of its management but also the customers who make it all happen; and providing best solutions will only return more positivity and success to any business. We make sure that we establish a trust worthy relationship with the customer(s) and make them feel as comfortable as possible. 

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Data Entry

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R'Concepts specializes in data entry services and forms processing. We provide extremely efficient service in this area because of our specialized team, whose job is to make sure that each and every data is accurate and updated regularly. Continuous Verification calls and checks are also a part of our daily management system, for information such as prospective customers, abandoned customers, sales records, cooling off period, Do Not Call Register, recipient follow up etc.

R'Concepts for Data Entry

Easy communication: We are flexible in this regard, and can communicate with you for your data entry job at your preferred time via a phone, chatting through any IM, Email communication or through net-meetings. We assign Project Managers to each project to assist our clients, and to make it a one-window communication.

Quality: With our vast experience of handling various type of data entry projects, we know about the key controls to maintain and process top quality data. Our proven quality processes and highly experienced personnel are the backbone in providing you with quality data entry services.

Turn-around Time: We are flexible as far as turn-around time is concerned and are able to provide you with the data entry services as fast as you need them. We can even handle real time data entry services.

Competitive rates: We provide data entry services at highly competitive rates in the industry. We are able to offer you such competitive rates due to very controlled overhead expenses, and we always pass on this benefit to our clients! We also use customized applications and software tools according to the project requirements to synchronize and control different processes of your data entry project.

R'Data Entry Services Team: Our skilled man power and effective management team is the key strength for success and rapid growth of our Company. We have all our team members with great experience of handling all type of data entry jobs. We are recruiting typists after taking multi-level tests and training like typing tests, efficiency in English and various computer skills. All our data entry workers have great keyboarding skills with 100% accuracy.

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Help Desk Services

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We provide an opportunity to R'Client (s) to focus on their core competencies whilst we support them through help desk functions. Each Client is given priority and therefore each minute detail is given full attention to.

If you are seeking guaranteed service levels for your help desk service, technical support, or customer service needs, our help desk outsourcing service can give you that and more. Your outsourced helpdesk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day.

We'll show you how you can save money each year through help desk outsourcing while providing world class help desk support. Our state of the art technology and predictable, repeatable workflow processes will lead to distinct improvement in customer satisfaction levels. R'Concepts will help you identify your needs to build a custom-tailored help desk outsource solution that will delight your employees or customers and allow you to gain a competitive advantage in the marketplace.

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Telemarketing

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Telemarketing

Telemarketing is one of the most popular forms of Direct Marketing, in which, marketers contact consumers by phone.  It is considered to be highly effective for certain types of products or services but, at the same time, have also become a known annoyance and disturbance for many. The reason for this is that, a lot of telecommunications staffs have developed the practices of being extremely pushy. At R’Concepts we aim at being non pushy and polite to all acquaintances. We believe in setting up an ethical business pattern which would facilitate the industry to capture a much stronger reputation and charisma within the selling world.

R'Concepts realizes that good and bad marketing have equal dramatic effects, and either one can affect the overall running of any organisation; when deciding to telemarket your product this factor must be taken into consideration. The reason being that the call centre telemarketing your product or service can either contribute in increasing profits or decreasing it. Telemarketing is, mostly, used by businesses that are unaware of the positive force that telemarketing can lead to, when executed correctly and capably. Many businesses, being completely unaware of its impact, have never even considered this as an option for their businesses endorsement or to increase sales of their products and/or services.

One reason for this is that there is a negative view attached to telemarketing and call centres, but at the same time, there is a lot of capital involved in call centres as well. If telemarketed appropriately, a call centre can help any business double or triple their transaction ratios. However, this is only possible with a lot of hard work and experience being invested and at R’Concepts we aim at doing just that.

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B2B Service

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Today, a vast majority of products and services traded are known to be B2B, one reason being sheer volume. Business To Business selling increases volume by hundreds, leading to multiplication of sales figures. B2B sales generate a specialized product chain and/or service which are not accessible to the general public. With the growing competition it is even more important to market your product and/or services effectively. R’Concepts spealizes in B2B Selling by providing modern means of communications and transactions to Businesses that is not only time efficient and safe.

The key to B2B Selling is in building strong client relationship, for which a lot of time and effort must be invested in each potential business client. At R’Concepts we believe a building a long term client relationship and rapport with the business associate. However this is only be achieved with the help of our highly professional and capable staff, who portray an extremely professional and experienced image to potential businesses.

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B2C Service

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Business to Consumer or B2C describes activities of serving end purchasers with products and/or services.

The primary difference between B2C and B2B Selling is in the length of duration it takes to complete in order to complete the sales process.B2C selling is much quicker and has a shorter sales cycle. The reason for this is that the consumers, being the end purchaser, are more apt in making fast decision. Because relationship marketing is a key sales strategy, R’ concepts focuses in the importance of understanding the customer needs; and supporting those needs. Our main spotlight is always on the customer. We strive in making each customer’s experience easy, stress-free and delightful, which helps us build a lifelong worth of good rapport with our clients. Reputation and good will among consumers can only help any business prosper and succeed.

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