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Malghan Business Solutions Private Limited - Service Provider of business outsourcing service, business management service & financial planning and analysis in Bengaluru, Karnataka.
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Business Outsourcing Service
Malghan’s offers strategic actions for clients looking forward to improve their service levels, implement cost effective means, streamline process, and improvise process efficiencies and eventually gain access to best in class processes without investing in requisite technology and skills.

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Business Management Service

We at Malghan’s provide a wide range of solutions designed and planned exclusively for our client’s demanding business requirements in today’s dynamic world of business. We primarily aim at bridging the gap between company’s business and IT, which in turn help the clients realize the value of their IT-enabled investments.

With a close interplay of collective technological life-cycle and vertical industry expertise, Malghan’s is one of the fast growing business consulting solutions offering effective Business Service Management. By religiously following the above approach, we are able to take over complex business and technology challenges faced by the company and deliver endearing strategies by improvising the client’s efficiencies, increase agility, instill flexibility and cost effective means.

We do not just hand over projects to our business applications, systems integration, and IT Implementation counterparts but we work with them at the organizational level to deliver effective end-to-end services.

Key Services:

  • Strategic Insights
  • Process Transformation
  • Organizational Transformation
  • IT Strategy
  • Digital Transformation

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Financial Planning And Analysis

Malghan’s provides support in developing cost effective and success oriented financial plans for the company with reference to its revenue volumes.

Key Services:

  • Client Segment Reporting
  • Cost Benefit Analysis
  • Price Modeling
  • Planning and Budgeting
  • Financial Statements Preparation & Analysis
  • Real Estate Accounting
  • Payroll processing
  • DSE ( Digital Signature Enrollment)

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Procure To Pay

Procure To Pay

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Malghan’s relentless competencies result in taking over the complete array of the client’s Accounts Payable processes (APP).

The APP unfolds functions starting from scanning and processing invoices to making proposals that eventually result in effortless month end financial closures. The clients Account Payables are standardized with highly automated service.

Key Services:

  • Mailroom
  • Invoice processing
  • Payouts
  • Helpdesk
  • Control and Compliance

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IT Service Management (ITSM)

Prospective ways for any IT Organization to support the business processes in their company is through an effective IT Service Management (ITSM).Malghan’s provides these transformational services that prepare IT organizations for an improved responsiveness, compliance and enhanced service levels which result in faster and swifter ITSM journeys.

Malghan’s emphasizes on the errands of an IT organization that range from optimizing operations and to respond to the needs of the end-to-end customers. These close interactions of IT management tasks provide for highly available, secure, high performance and efficient IT Services.

Key Services:

  • Designing and Planning
  • Modular Service Excellence Consulting Method
  • Organizational Change Management Projects
  • Concept Designs and Implementations of Service Catalog
  • Developing Sourcing Strategies and Assisting with Transition Projects
  • Integration and Implementation of Software and Hardware
  • Evaluation of IT Service Management Technologies.

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Testing, Verification and Validation

Malghan’s provides consistent testing services powered by specialized tools, frameworks and solutions. Malghan’s makes use of special tools, that of trusted partners, the best of open source and exclusive assurance solutions.

All the above support tools help our clients to take their products into the market faster, at cost effective means and with much greater confidence.

Key Services:

  • Test automation
  • Performance engineering
  • SOA testing
  • Data-centric testing
  • Package application testing
  • Localization testing
  • Mobility testing
  • Test environment creation & management using virtualization in testing, certification
  • Test consultancy

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System Integration

System Integration

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Numerous IT systems in one enterprise can cause inefficiency, decreased productivity and hence eventually impact the business outcomes. Well,Malghan’s understands our clients’ afflictions and provides a support system that helps the company streamline their functions and work as a hassle-free unit.

Incorporating System Integration process supplements an access to real time data and gain a consolidated view of your business, accelerates your business process, reduces business cycles and eventually results in higher performance and increased flexibility.

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Application Management

Application Management

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Malghan’s helps the clients streamline their application management process for highest efficiency and control. Applications have an endless requirement to install, run, modify and upgrade the system. Malghan’s provides its clients intrusive maintenance and support systems that ensure smooth functioning and eventually help one to meet the demands of the client business and offer measurable improvements to maximize their IT investments.

Malghan’s believes in maintaining transparent dealings with their clients and hence ensure visibility into each application’s performance, flexibility, complexity and business influences through web based dashboards. This process provides real-time access to services through which the client can monitor applications, services and cost volumes.

Key Services:

  • Application Operations
  • Application Production Support
  • Application Release and Change Support
  • Middleware Support

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Application Development Service

Malghan’s helps their clients stay in pace with emerging business trends and technology challenges by defining, designing and creating applications that are specially adapted for their business structures. We build and deliver high quality, variable applications that are easy to maintain, accessible to enhancements, reliable, secure and easy to install.

We build applications using meticulous methodologies and techniques that result in mitigating risks and enables reduced time-to-market for new products and services. Malghan’s top notch quality and certifications ensure increased rapidity of development without compromising in quality and security.

Key Services:

  • Databases (Oracle, DB2, SQL Server)
  • Enterprise Application Integration[EAI] (IBM MQ Series, TIBCO, webMethods)
  • ERP ( SAP, Oracle)
  • IBM ( S/390, AS400)
  • Java (J2EE, WebShere, EJB, WebLogic)
  • Mainframe ( COBOL, VSAM, JCL)
  • Microsoft ( VB, .NET, C++, C#)
  • OS ( Windows, LINUX, UNIX, Tandem, OS/390, z/OS)

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Lead Generation Service

Lead Generation Service

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With your enterprises at Malghan’s, revamp, reinforce and renew your business targets. We help our every client identify and instigate qualified leads.

Malghan’s objective is to help the organizations/clients in creating increased number of sales, improvise their business leads and advance the conversion rates throughout the sales process.

  •  
    • Campaigns:  Malghan’s agents carry out successful inbound and outbound targeted campaigns which in turn generate traffic to your business prospective and eventually convert into qualified leads.
    • Contact Discovery and List building: Malghan’s strategic sales and marketing team help our clients identify and create target list of companies and in validating them. Malghan’s team also plots prospective decision makers and influences  who play a very important role in establishing profitable campaigns.
    • Appointment Setting:  The Malghan’s strategic sales and marketing team advances the lead generation process to setting up appointments with qualified targets from various validated companies with the client’s sales team.
    • Special features:
      • Malghan’s Strategic Sales and Marketing Team.
      • Highly trained business analysts and lead generation specialists.
    • Multi–channel Support Service: 
      • Calls and Emails.

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Android Games Development Service
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Android Mobile Application Development
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Client Automation

Client Automation

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We at Malghan’s put into force proactive, policy-based management through which our clients can automate the majority interaction with their client systems.

The Malghan’s team is at our clients assistance right from taking their system into live production, working with them in developing and implementing a test plan and continue assistance till the clients quality assurance and system stabilization.

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Capacity Optimization

Capacity Optimization

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Process mainframe and distributed resources to deliver optimal service performance.

Malghan’s consistently aligns capacity with business demands and efficiently manages an evolving data center. We administer authentic and forecasted resource utilizations of companies across vertical industries with capacity visibility.

Associate with Malghan’s and optimize your IT resources across physical, virtual and cloud environments and achieve cost-effective business service performances. We make it a point to keep in pace with industrial standards and hence include mainframe systems that quarter critical business data which are eventually included in any capacity optimization effort.

Key Services:

  • Profiling analysis, Monitoring, Reporting of network capacity and performance.
  • KPI-based problem solving and troubleshooting.
  • Identifying required upgrades for software and hardware.
  • Optimizing capacity and performance in both a reactive and proactive way.
  • Implementation of additional hardware solutions, and fixed assets
  • Multi-layer optimization to ensure all technology layers work seamlessly.

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Order to Cash

Order to Cash

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Malghan’s offers seamless operations and revolutionary upshots. We extend our support to maintain the client’s costs in par with their business cycle fluctuations enhance its exclusive growth and keep them streamlined with the industrial regulations.

An Order to Cash series is an exemplary BPO service that not only deals with the financials of the company, but has a dawdling effect on the end users of the product or service in means of incorrect and delayed deliveries which eventually affects the customer satisfaction.

Key Services:

  • Order management
  • Bills/ Invoice Processing
  • Collections
  • Cash claims
  • Credit Risk Analysis
  • Controls and Reconciliation

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Non Voice And Chat Support

Malghan’s provides web enabled services monitored by agents who act as live chat operators responding to queries and questions.

Key services:

  • Keeping in pace with the emerging trends: We use the latest technologies that can be used for industry specific needs.
  • Multi –channel Support Service: Emails and Chats

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Technical Support Service

Technical helpdesks have proven to be long term gains time and again

Malghan’s Technical helpdesk renders support in a wide range of areas such as:

Telecom Support Service

  • Functional Usage Support
  • Provisioning/ Installation/Configuration

Consumer Hardware / Product Support Service

  • Installation / Configuration Support
  • Product Registration / Activation
  • Functional Usage Support Services
  • Troubleshooting
  • Engineer dispatch
  • RMA / Warranty Support

IT and Software Support Service

  • Troubleshooting –L1/ L2
  • Functional Usage Support Services – L1
  • I-M-A-C: Install, Move, Add, Change Support – L1 / L2
  • Repair / Upgrade Issues
  • Engineer dispatch
  • System & Account Management – L1 / L2
  • Warranty/ Post Warrant/ RMA support
  • AMC/ Cross/ Up selling of warranty and Spares

Multi –channel Support Service

  •  Phone, Email and Chat.

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Out Bound & In Bound

Out Bound & In Bound

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Malghan’s spreads across its services to Onshore, Offshore and Near-shore locations. We provide support across a number of communication modes, such as, voice, email, chat and text.

  • First Impression is the best impression: We train our agents to be our client’s brand voice and mirror their sales functions, perceiving Malghan’s to eventually become an active participant of the company’s sales strategies. We make sure to understand the client’s needs and requirements, client’s perceptions on the current market prices, competitors, consumers and other emerging trends. Each agent at Malghan’s is skillfully trained in understanding the company, their products and services in order to repeat and reinforce the company business. A quality assurance team is in place to monitor all incoming and outgoing calls, emails, chats and texts to maintain and improve the agent’s quality in work.
  • Customer Satisfaction: A happy customer is the best of all acknowledgements. We understand the importance and value of maintaining a contended customer base. Malghan’s aims at maintaining a consistent customer –client relationship. We ensure a smooth functioning between the client and their potential customer. Be assured to establish an ongoing customer credibility with your enterprises Malghan’s.
  • Around the clock Service: With Malghan’s providing global solutions offshore, onshore and near-shore locations, we have a 24 hour service provision with agents working on shifts. We make all efforts to reach out to our client’s potential customers in any part of the world at any point in time.
  • Special Malghan’s features: We strive to stand out unique with our special features, such as,
    • Quality Assurance team trained in international standards.
    • 24/7 Availability of Agents trained with effective communication skills and product knowledge.
    • Sales reports and analytics: One can easily track close rates, sale per hour and many other similar statistics.
  • Multi –channel Support Service: Calls, Email, Chat, Text.

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BPO Service

BPO Service

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Outsource with confidence
By outsourcing your Call Center needs to Malghan’s, you no longer need to address issues such as maintaining your Call Center technology, financing your capital investments, and allocating your resources, such as personnel, networks, legal, and other overheads. The outsourced solutions we provide solve these issues for you. As your outsourced Call Center business partner, we take care of your technology issues, we hire and retain the key people needed, while you benefit from our efficiency and expertise in managing outsourced Call Center programs.

INBOUND & OUTBOUND SALES 
TECHNICAL SUPPORT 
LEAD GENERATION 
NON VOICE & CHAT SUPPORT 
You buy the outsourced resources you need from us, whether they are solutions such as sales, customer service, lead generation, market research, or customer retention. We manage every step in the customer life cycle equation, anything from finding out who your customers are, by doing market research, to retaining them if they are trying to leave your business.
Malghan’s can integrate all of your call center needs, and supply you with a custom made, cost effective and budgetable outsourced Call Center solution.

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Malghan Business Solutions Private Limited - Service Provider of business outsourcing service, business management service & financial planning and analysis in Bengaluru, Karnataka.

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Nature of Business

Service Provider

Legal Status of Firm

Private Limited Company
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