Wipro

Operating environment for global organizations is increasingly getting complex. While IT is no longer a support function in an organization, transformation of functional areas needs to be in harmony with the business strategy too. As change becomes the new normal in the business world, organizations today need to reinvent in order to excel.

WCS helps you achieve and sustain this success through strategic, functional and process transformation that enables you improve performance, increase effectiveness, reduce costs and enhance resilience.

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.

At Wipro Business Process Services (BPS) we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals at Wipro. The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape, and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

An ever increasing competitive world combined with depleting resources makes energy the most precious commodity for consumers as well as organizations. While energy spends feature among the top three for many consumer-centric industries such as quick service restaurants, studies indicate that utilities management is among their top outsourced activities. More than 10% of energy procurement spends are towards energy management services across a wide spectrum of industries. Organizations are, therefore, looking for value beyond just cost savings and seeking partners who focus on outcome-based engagements.

Every business conversation today revolves around SMAC – Social, Mobility, Cloud and Analytics. The cloud is empowering enterprises to transform their businesses – by accelerating digital innovation, enabling agile business platforms and shortening time-to-market. Cloud is the corner stone of a future-ready enterprise.

The Cloud is increasingly becoming an integral part of organizational strategy to transform enterprise processes and applications. The enterprise cloud roadmap needs to be aligned to the business strategies for accelerated growth and faster time-to-value.

As organizations are evolving into Digital Businesses, their application estate is set to take a giant leap. The 20th century was about building robust capabilities that allowed us to capture information from every commercial process like financial transactions, order processing, supply chain, human resources or anything that can help management with tangible insights. These were popularly termed as “systems of records.”

In the 21st century, we started increasingly looking for information that resided outside the perimeter of our organization with our partners, customers, resellers and subsidiaries in other countries. Our systems became more interactive, collaborative and easy to use and delivered personalized content.

In a nutshell “Systems of Records” opened the doors for “Systems of Engagement” – giving users integrated, contextual, multi-channel access to transactions, content, collaboration, communications and driving actionable insights to deliver higher business performance.

Enterprises today need insights into markets, customers and their own internal processes, faster than their competitors to capitalize on opportunities and to deliver sustainable business performance. To do this, businesses need to go beyond the customary approaches to data and its management. For quick decisions, they must learn to cope with the high volume and velocity of real-time structured and unstructured data in different formats. Leading Industry analysts have suggested that those who do this will outperform competition by 20% in every financial metric.More and more business leaders are looking at Analytics and Information Management Technologies as critical enablers to outperform. Wipro leverages its KPI backwards approach, deep industry expertise and experience in handling complex analytics and information management engagements, to deliver differentiation at the front and standardization at the core. Wipro solutions bring together the combined expertise of process, analytics and data to orchestrate business insights to assist our customers Do Business Better.

Business Applications: The Heart of Ongoing Transformation What does it take to thrive in today’s fast-moving business climate? We believe it’s a combination of global, forward-thinking strategies and high-impact technology solutions to support them.Every company, every day relies on robust, agile business applications to run their front offices-to reach new customers, get into new markets, and sell products and services. They rely on business applications in the back office-to maintain records, manage inventory, process analytics, and coordinate general administrative functions. Forward-facing business applications are at the heart of ongoing transformation-and if they are to truly support the business, they must be simultaneously a foundation for success and flexible enough to promote agility to enable organizations to quickly respond to inevitable change.The services and solutions offered by Wipro’s Application Services Practices create the edge organizations must have to assert their competitiveness in their markets. Our integrated business solutions span the application and technology landscape, from enterprise applications and digital transformation to security and testing. We help drive business innovation by integrating next generation technology into the enterprise IT landscape. We transform business processes. We maximize and extend the value of package applications. We aggregate cutting-edge applications to drive collaboration and commerce with customers. We enable secure IT operations. And with an effective global delivery model, we assure a total quality approach for applications and technology solutions anywhere in the world.Wipro’s award-winning solutions are created and implemented by teams that have the skills, knowledge, assets, tools, and strategic expertise to meet any and all enterprise technology requirements and align these technologies to business strategy. Our goal is to facilitate a company’s confidence and agility in their market, with the tools to compete successfully, no matter how the business climate changes.Your Strategic PartnerWipro works with you to identify the best solutions to achieve your strategic goals. We collaborate with the top technology vendors to provide end-to-end consulting, integration, and management services that lead to enhanced efficiency, business flexibility, and cost optimization. Application Services at Wipro can be identified in six distinct categories

Enterprise Applications: This is the core of every organization’s IT structure. You need to address evolving technology and business dexterity while containing costs. Wipro’s Enterprise Application Services practice can assist your transformation initiatives through Enterprise Resource Planning, Supply Chain Management, Customer Relationship Management, Human Capital Management and Application Management Services. Our strategic partnerships with all major enterprise software vendors help us recommend the best fit for your organization.Connected Enterprise Services: Today’s customer is better informed and interacts with brands across multiple touch points expecting a superior customer experience. With increasing customer expectations and organization silos, there is a greater need to create an integrated enterprise to deliver a connected customer experience. Wipro helps businesses enhance customer loyalty, drive sales and enable extended enterprise that delivers consistent, multi-channel customer experience. Our solutions and services help businesses create a connected enterprise by leveraging strategic thinking, agile solutions and global partnership.