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144188195215245280

Computer Maintenance Agency

Secunderabad, Telangana

| GST  36AABFC7746E1ZJ

| Verified Supplier

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Computer Maintenance Agency is founded in 1993 by a team of Professionals from Digital Equipment (India) Ltd., Hinditron Computers Pvt Ltd. (representatives of DEC, USA in India) and Electronics Corporation of India Ltd.
CMA is the first 3rd party Maintenance Agency in India, focussed to provide single point contact for Multi Platform HW Maintenance, Multi Platform System Administration and SW Services relating to DBMS.
Today, CMA provides Comprehensive On-site Maintenance throughout India for Multi Vendor Computer Systems and Multi Vendor Operating Systems and Heterogeneous NW Equipment.
Our Mission is to provide the best computing solutions for your business needs, so that you can focus on what you do best---Achieving your Goals.
Multivendor Maintenance Services from CMA provide consistent, high quality hardware, software, operating system and network support designed to manage your total maintenance needs. Since 1993, CMA has been a provider of multivendor services for information technology (IT) users. These services include customer hardware and software services, help desk services, parts and labour services, labour only services, related system restoration, maintenance scheduling and systems performance testing services.
CMA's commitment to this market has been built upon years of experience in the maintenance of a broad range of technologies, including minicomputers, personal computers, midrange and enterprise servers, networking products and imaging equipment, as well as all supporting peripherals including NAS, SAN Storage.
With CMA as your service partner, your company will enjoy the benefits of a single source partner who has the ability to provide a wide range of remedial and value added services. We offer a countrywide network of CMA service professionals experienced in developing, integrating and supporting service solutions, all with the expertise to maintain your high standards for quality of service.
Our skills, knowledge, experience and personnel are unmatched and can provide the unique strengths you need in a service provider. CMA's ability to meet changing requirements is an absolute necessity in today's complex and evolving IT market. The services that CMA can provide you and your users offer the most flexible and comprehensive service program available in the market today.
A key strategy for CMA in achieving our business growth objectives is to actively seek relationships whereby CMA becomes the preferred support provider for those leading companies, who are seeking a service partner. The focus is on relationships that leverage our core competencies and capabilities.
CMA has evolved as one of the best providers of support services to customers in selected organizations. CMA's strength lies in our unique customer base, particularly Defence and Dept of Space organizations. We have a reputation as a value added service company with a demonstrated capability to meet and exceed our customers' expectations for systems availability, responsiveness, repair time, consistency and professionalism. With Logistics support and partners in locations around the world, we have set a new standard in the services industry. By partnering with CMA, you will be working with a company as committed to customer satisfaction through the quality and integrity of service delivery as you are.
CMA's Customer Service is an acknowledged leader in providing support service solutions and ongoing lifecycle management services. Since 1993 CMA has been demonstrating the thorough leadership and guidance to help our customers choose the services and solutions that best fit their needs. CMA has proven tools, methodologies, processes and people that will help make your company successful. Our extensive services infrastructure and capabilities maintain our strategy of focusing our service business on large enterprise customers.
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Nature of Business

Service Provider

Year of Establishment

1993

Legal Status of Firm

Partnership

GST Number

36AABFC7746E1ZJ

Software Services
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Software Services

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System Administration
With a Team of Certified System Administrators having MCSE, Solaris, AIX and Redhat Linux Certifications, CMA offers System Administration Services on the following Operating Systems.
Database Administration
CMA has a team of Certified Database Administrators in the Administration and Performance Tuning on the following Databases.
Database Design
Good Database Design is critical to your company's productivity-a poor design is pervasive and
costs a fortune in work-arounds.
Let us help you design a well-performing Database from day one. Or, if you have inherited a legacy design, we’ll
find ways to improve its performance.
Application Development
Aided by a strong team of software professionals, CMA can study the customer needs and develop Database Applications with Oracle and Sybase as Backend.
Windows 2003, Windows 2000, Windows XP Logos are Trade Marks of Microsoft Corporation.
Solaris Logo is the Trademark of SUN Micro Systems.
Tru64 Unix Logo is the Trademark of Compaq Corporation.
IRIX Logo is the Trademark of Silicon Graphics Inc.
AIX logo is the Trademark of IBM.
Redhat Logo is the Trademark of Redhat.

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CMA’s Comprehensive Maintenance programs includes a customized, site-specific service plan that manages all aspects of annual maintenance procedures, detailed service schedules and escalation procedures for 24/7 emergency services. We ensure that your systems stay online and all your operational requirements are met.
Features:

  • 24x7x365 support
  • Customized Service Level Agreements (SLA)
  • Online web based Call Logging System
  • Resident Engineer support
  • Regular Preventive Maintenance Schedule
  • Corrective Maintenance
    • Instant response by Resident Engineer
    • Minimum Down time on Corrective Maintenance Calls adhering to SLA
    • Critical spares stocked at customer site
    • Parts gone bad shall be replaced by CMA at no additional cost
  • Scheduled Backups and disaster recovery
  • Virus Management
  • System Administration (Windows, Linux, SUN Solaris, Digital Tru64 Unix, IBM AIX & SGI IRIX)
  • SAN/NAS Administration (HP, SUN, IBM, EMC, Overland, Netapp & SGI)
  • Heterogeneous NW Administration
    • Internet/Intranet
    • Mail Management
    • Web Server Management
    • NW Management

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Whether it's a server, desktop PC, printer, single computer or a building full of computers, CMA will design, build, implement and support a custom-tailored Local Area Network (LAN) for your company's needs. CMA gets the job
done-from physically running structured cable, right down to plugging in your desktop PC. Yes, we know there are
a number of companies out there that deploy LANs, etc. However, CMA is unique: not only do we do what the others
do, but CMA does it more often-and better. We've assembled the finest staff employees to do one thing-serve
you better and faster than anybody else can. We have a trained and certified staff of Engineers, Sales Engineers
and Integration Specialists ready and waiting. Simply put, we provide our customers with Smarter Business Solutions.

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WANs are built to provide communication solutions for organizations or people who need to exchange digital information between two distant places (in one country or in two different countries). Since the distance is long, the local telecommunication company is involved; in fact, WANs are usually maintained by the country's public telecommunication companies which offer different communication services to the population

The main purpose of a WAN is to provide reliable, fast and safe communication between two or more places (Nodes)
with low delays and at low prices. WANs enable an organization to have one integral network between all its departments and offices, even if they are not all in the same building or city, providing communication between the organization and the rest of the world. In principle, this task is accomplished by connecting the organization (and all
the other organizations) to the network nodes by different types of communication strategies and applications.

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Network management is the execution of the set of functions required for controlling, planning, allocating, deploying, coordinating, and monitoring the resources of a network, including performing functions such as initial network planning, frequency allocation, predetermined traffic routing to support load balancing, cryptographic key distribution authorization, configuration management, fault management, security management, performance management, bandwidth management, and accounting management.
A large number of protocols exist to support network and network device management. Common protocols include
SNMP, CMIP, WBEM, Common Information Model, Transaction Language 1, Java Management Extensions - JMX, and netconf.
Data for network management is collected through several mechanisms, including agents installed on infrastructure, synthetic monitoring that simulates transactions, logs of activity, sniffers and real user monitoring.

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Network Audit Services

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The Audit would cover the following aspects & areas
  • Management Policy for Network security requirements.
  • Any established procedure exists for reporting security breaches or attempts of security breach.
  • Backup and Disaster Recovery.
  • Response to Intrusion Detection
  • Response to Virus/Trojans
  • Physical Security
  • Documentation
  • Changes in Network

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An understanding of the LAN configuration, the number of users on the LAN, the
  • General use of the LAN. Audit on
  • Protection against Viruses, Trojans, etc
  • Communication controls
  • Acquisition
  • TCP Ports
  • Firewall/ACLs
  • LAN Access policy, etc.,

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Access Control Services

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Determine the access control mechanism for users to access various resources across the network.
Some times:
  • Authentication, Requests, Duties
  • User guidelines
  • Password policy

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In information technology, systems integration is the process of linking together different computing systems and software applications physically or functionally.
A System is an aggregation of subsystems cooperating so that the system is able to deliver the over-arching functionality. System integration involves integrating existing (often disparate) subsystems. The subsystems will have interfaces. Integration involves joining the subsystems together by "gluing" their interfaces together. If the interfaces don't directly interlock, the "glue" between them can provide the required mappings. System integration is about determining the required "glue".
System integration is also about adding value to the system, capabilities that are possible because of interactions between subsystems.

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CMA has a team of Certified Database Administrators in the Administration and Performance Tuning on the following Databases.

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Database Design Services

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Good Database Design is critical to your company's productivity-a poor design is pervasive and
costs a fortune in work-arounds.
Let us help you design a well-performing Database from day one. Or, if you have inherited a legacy design, we’ll
find ways to improve its performance.

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Yes, I am interested!

Aided by a strong team of software professionals, CMA can study the customer needs and develop Database Applications with Oracle and Sybase as Backend.

Windows 2003, Windows 2000, Windows XP Logos are Trade Marks of Microsoft Corporation.
Solaris Logo is the Trademark of SUN Micro Systems.
Tru64 Unix Logo is the Trademark of Compaq Corporation.
IRIX Logo is the Trademark of Silicon Graphics Inc.
AIX logo is the Trademark of IBM.
Redhat Logo is the Trademark of Redhat.

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In Facility management services CMA ensures that the customer's equipments are in top operational condition
and that they receive services in a prompt and organized manner.
We offer Facility management services on Service Level Agreement (SLA) Model to organizations that
choose to outsource their facility management operations in lieu of maintaining their own facility management personnel and resources.
  • Service Desk Management
  • Systems Management
  • Desk-Side Management
  • Network (WAN & LAN) Management
  • Database Management
  • Mail Management
  • Data-Centre Management
  • Asset Management
  • Vendor Management

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Network Services

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Network is the fundamental part of a company's IT infrastructure. Correct network design enables enterprises to build resilient, available, scalable and secure IT environment. CMA provides best practices to help businesses examine where your network infrastructure is today, where it needs to be and how to get there. We offer vision, strategy, assessment, architecture and conceptual design services to help businesses understand their current network infrastructure and emerging network technologies. We then formulate a strategy and plan for a flexible and secure high performance network-one that's right for you, today and in the future. CMA provides network monitoring and management services for improving performance, availability and security while minimizing the costs associated with operating the network infrastructure. This involves Network Monitoring of Bandwidth Utilization, Network Errors/Collisions, Network Troubleshooting, Day-to-day Network Operations, Network performance monitoring, Tuning Network Operating System.
CMA offers consultation on multi-vendor networking and state-of-the-art technologies, including wireless, IP telephony and QOS, as well as network architectures, protocols, products and tools.

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System Integration

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In information technology, systems integration is the process of linking together different computing systems and software applications physically or functionally.
A System is an aggregation of subsystems cooperating so that the system is able to deliver the over-arching functionality. System integration involves integrating existing (often disparate) subsystems. The subsystems will have interfaces. Integration involves joining the subsystems together by "gluing" their interfaces together. If the interfaces don't directly interlock, the "glue" between them can provide the required mappings. System integration is about determining the required "glue".
System integration is also about adding value to the system, capabilities that are possible because of interactions between subsystems.
In today's connected world, the role of system integration engineers is becoming more and more important: more and more systems are designed to connect together, both within the system under construction and to systems that are already deployed.
CMA brings together discrete systems utilizing a variety of techniques such as Computer Networking, enterprise application integration, business process management.
CMA's System Integrators have a broad range of skills with breadth of knowledge rather than a depth of knowledge.

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Database Administration

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With a Team of Certified System Administrators having MCSE, Solaris, AIX and Redhat Linux Certifications, CMA offers System Administration Services on the following Operating Systems.

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