Ctdi Global

Ctdi Global

Gurgaon, Haryana
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Company Factsheet

Nature of Business
Manufacturer

Year of Establishment
1975

Ctdi Global - Manufacturer of wireline services -call center service, wireless services & set-top box repair and logistics since 1975 in Gurgaon, Haryana.

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Products & Services

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Wireline Services -Call Center Service

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CTDI’s Centralized Call Center delivers a seamless interface to CTDI’s global customer base and has the capability to process orders from a variety of inventory management systems such as SAP, BAAN, Oracle, STAR, CSS, RSP, Clarify, RDM, GPSM, Nomits, RO, as well as traditional call-in and fax orders.

The Call Center is staffed from 7:00 am to 7:00 pm CST, Monday through Friday, by trained Customer Service Representatives (CSRs) who handle a wide variety of inventory/maintenance programs, technologies and order types and are fluent in English, Spanish and French.

CTDI’s CSRs handle order entry as well as order management responsibilities including:

  • RMA Request and Processing
  • Inbound and outbound calls
  • Conference calls
  • Email Inquiries
  • EDI order activity management
  • After hours support
  • Escalations & customer complaints

...more
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Wireless Services

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CTDI’s Wireless Division offers a service portfolio that includes component level repair and refurbishment of wireless handsets, repair of cell site equipment found throughout the wireless network infrastructure, and warehousing and distribution of wireless equipment on behalf of our carrier and OEM customers.

CTDI has the capability to perform repair and testing on a wide range of wireless technologies, including:

  • Transceivers
  • Power Amps
  • RF Modules
  • Baseband Modules
  • Digital Boards
  • Power Supplies
  • GPS Receivers
  • Transcoders
  • Filters
  • Ancillary Equipment

CTDI performs in-and out-of-warranty repairs of consumer and infrastructure equipment on behalf of most of the industry’s leading wireless equipment manufacturers, and warehouses and distributes over 170 million wireless products annually using CTDI’s Cellular Distribution System (CDS). Additionally, CTDI handles cell site equipment engineering, installation, and maintenance and removal services for many industry leaders.

...more
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Set-Top Box Repair And Logistics

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CTDI has in-depth experience with many high-volume consumer (CPE) repair and logistics programs. In support of these Consumer Direct Fulfillment Programs, CTDI handles over 75 million forward logistics transactions annually. CTDI recently invested significant dollars and engineering resources into developing a world-class Set-Top Box (STB) repair process and operation.

CTDI possesses a very strong, hands-on understanding of industry-leading technologies, supply chain processes and inventory management systems and CTDI can provide high-quality Testing, Clean & Screen and Repair services for a wide variety of STB and Modem products. CTDI is an Authorized Service Center (ASC) for Motorola and Cisco-Scientific Atlanta and is a Cisco Special Purpose Integrator.§ CTDI is also an Authorized Service Center Status for Pace Converter Boxes.

CTDI’s Engineering organization has designed and implemented innovative and state-of-the-art STB repair process which currently supports multiple high-volume repair and logistics programs today. Currently, CTDI’s test and repair operations have the capacity to process over 12 million STB units and modems worldwide per year.

CTDI’s end-to-end Set-Top Box Repair and Logistics solution offers the following benefits:

  • Innovative test, repair, clean and screen processes

  • Web-based reverse logistics and inventory management via our ETOS Application

  • Engineering test development with strong OEM relationships including Authorized Service Center status for Motorola and Cisco-Scientific Atlanta products

  • High-volume direct fulfillment capacity and operations

  • Regional stocking and deployment services providing in-region/in-country support

  • On-going investment in new technologies and technical resources

...more
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Refurbishment And Re Marketing

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CTDI Supply has been servicing the Telecom industry for over 30 years as a leading approved supplier of both new and refurbished network elements crossing all OEMs and technologies, including Wireline, Wireless, Enterprise and Data equipment. Today, CTDI Supply supports all major North American Carriers as well as many Tier 2 and Tier 3 Carriers as well as major OEMs. CTDI provides a turnkey supply chain solution, whereby CTDI acquires trade-in, excess, or refurbished assets, thereby allowing the customer to benefit from CTDI’s integrated Supply Chain services. The services provided under this solution include the following components:

  • Receipt and processing of customer surplus equipment into CTDI’s inventory systems, as well as a segregated storage location utilizing a unique customer product code.
  • Refurbishment (conformance testing/upgrade) for units that exceed customer demands and marketing through CTDI Supply’s Global Sales organization.
  • Revenue return model to our customers based upon a mutually agreed upon percentage/return.

...more
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Wire Line Services

Ball Bearing

CTDI’s repair portfolio contains the most comprehensive capabilities list in the entire telecommunications service industry. With the ability to repair over 75,000 different unit types in-house, CTDI is regarded as the “One-Stop” Shop for telecom equipment repair, including:

  • Switching
  • Access/Transport
  • Data Network
  • Enterprise/CPE
  • Broadband/DSL
  • Set-Top Box/Cable Modems

The cumulative effect of over 37 years of engineering and test development efforts has provided CTDI with a strong technical foundation on which to expand our service offerings. As an important strategic partner in our customers’ supply chain, we strive to stay ahead of the technology curve, ensuring no break in repair service as new product is developed and deployed by our customers.

  • 55 Global Repair & Logistics Centers
  • 350 engineers developing 1,200 new tests per year
  • 300 Network Deployment Services Professionals
...more
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Wireline Services -One Stop Service Model

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CTDI’s “One-Stop” Service Strategy is designed to provide our global customers a total end-to-end repair and logistics solution, enhancing our customer’s position in the global services marketplace:

  • Web-based ordering, tracking, inventory management and distribution services via ETOS
  • World-class engineering, test, repair and modification capabilities
  • Multi-vendor and OEM repair and logistics management expertise
  • Warranty Administration and Vintage control (PCN/CCN)
  • Innovative “Repair-on-demand” service models
  • Reuse equipment management, refurbishment and remarketing services
  • Utilization of CTDI owned maintenance inventories to improve service levels
  • Regional Stocking Location (RSL) network for in-region, emergency equipment services
  • ISO 9001, ISO 14001 and TL 9000 Quality standards and certifications

...more
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Wire Line Services -Cpe / Enterprise Repair And Logistics

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CTDI has quickly established itself as a major repair & logistics service provider in the Video, Broadband and Data products industry. CTDI is leveraging our global engineering expertise to develop best in class test and repair processes to deliver high-quality, best-cost service solutions.

CTDI provides testing & repair for the following STB, Video & Data products:

  • Set Top Box (STB): IP Based, VDSL, Satellite Receivers, Digital Cable
  • Modems: Cable, DSL, Wireless Broadband (WiFi, WiMax, Etc.)
  • Network Terminating Devices: Optical, Hybrid Fiber Coax, Wireless
  • Cable Head-end & FTTP/FTTN: Network Core and Edge Infrastructure equipment
  • Data Network: Routers, Switches, Multiplexers, CPE

...more
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Wireline Services -Rs Strategy

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To meet demand based advanced and emergency service requirements, CTDI has developed our Regional Stocking Location (RSL) Network to provide in-region stocking and deployment of critical spares to Customer field locations. Under this model, CTDI manages all services related to in-region stocking and deployment of critical spares for each RSL site as well as our from our facilities. Services under our RSL model include:

  • Critical Sparing equipment procurement and stocking
  • Inventory modeling and management services
  • Asset tracking and audits of inventory
  • Emergency order expediting
  • Equipment repair and exchange services
  • Inventory management and visibility via ETOS
  • Web-based 24x7x365 customer support via ETOS
  • Excess equipment management and remarketing service options

CTDI’s RSL Model offers our customers process enhancements and benefits such as improved field response times, on-line visibility to in-region inventory levels, auto replenishment of inventory to the field and reduced capital inventory costs. CTDI’s in-region RSL programs have consistently achieved a 99% or better on-time delivery performance.

...more
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Wireless Services -Network Infrastructure

Ball Bearing

Since 1987, CTDI has performed component level repair to support the wireless telecommunications industry. CTDI has significantly invested in engineering development to expand our in-house test and repair capabilities to support our customers’ growing networks. CTDI’s in-house repair capabilities equipment from the following industry-leading OEMs:

  • Alcatel Lucent
  • Andrew
  • Ericsson
  • Motorola
  • Nokia Siemens
  • Nortel
  • UT Starcom

CTDI’s in-house repair portfolio includes the following leading-edge technologies:

  • CDMA
  • TDMA
  • NAMPS
  • GSM
  • 3G
  • UMTS
  • EVDO
  • HSPDA
  • IMS
  • WiFi
  • WiMAX

CTDI’s has been servicing industry leading wireless carriers and OEMs for over 23 years. This global customer base includes: Verizon Wireless, Sprint, Motorola, Ericsson and T-Mobile, to name a few.

...more
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Wireless Services -Distribution Service

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Leveraging our core wireless technical expertise, CTDI has set new standards in the areas of wireless distribution, fulfillment and returns processing. CTDI’s high-volume distribution facilities handle over 75 million bulk shipment and direct fulfillment transactions annually on behalf of our customers. CTDI’s wireless distribution operations have a proven track record of delivering world class levels of service performance in on-time delivery, shipping accuracy and inventory control.

...more
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Wireless Services -Direct Fulfiilment

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As a value added service, CTDI supports several direct fulfillment programs on behalf of industry-leading wireless carriers and OEMs from our global network of SRCs, handling over 7.5 million units per year. The complete portfolio of CTDI’s Direct Fulfillment Services includes:

  • Programming
  • Kitting with Accessories, Collateral and Packing Lists
  • Invoicing
  • Electronic data feeds

CTDI also has extensive capacity and expertise to perform special projects regardless of scope and size for our wireless customers, including:

  • Flashing
  • Kitting
  • Customizing
  • Software Upgrades
  • Testing

...more
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Wireless Services -Reverse Logistics

Ball Bearing

CTDI coordinates the management and processing of customer returns via a fully integrated returns process. Under this end-to-end solution, product is:

  • Tested
  • Refurbished as required
  • Returned to usable or saleable inventory
  • Routed through the repair process
  • Returned to the vendor/OEM

...more
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Stb & Cpe Solutions

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CTDI offers a One-Stop Program for Multi-System Operators (MSO) including test, repair and Screen & Clean for in-warranty and out-of-warranty Set-Top Box and Modems. As an Authorized Service Center (ASC) for Motorola and Cisco-Scientific Atlanta and a Cisco Special Purpose Integrator, CTDI offers our MSO customers the highest quality and most reliable test and repair processes.

CTDI has in-depth experience with many high-volume STB and modem repair and logistics programs and provides our customers a comprehensive end-to-end, integrated solution that not only leverages CTDI’s extensive test, repair and logistics management but also provides high-quality, web-based control and management of all test, repair and logistics activity.

...more
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Modem Repair And Logistics

Ball Bearing

CTDI has recently invested significant dollars in our Modem engineering test development, technical resources and world-class repair processes and operations. Today, CTDI has the capacity to process, test and repair, as well as clean and screen, over 1.2 million Modems annually. CTDI has designed and implemented state-of-the-art, high-velocity processes and systems that maximize every resource, every minute and every aspect of our CPE facilities. An example of CTDI’s technical and engineering innovation is our CTDI’s Cable Modem Test Platform. CTDI’s Cable Modem Test Platform is an SNMP based system designed specifically to test and verify the functionality of DOCSIS cable modems. CTDI's test system is highly flexible and provides the following features:

  • Capacity to test 24 units simultaneously
  • Test and upgrade modems from various OEMs
  • Automatically generates Pass/Fail notices and test reports

CTDI tests the basic cable modem parameters such as power levels, signal to noise ratio, voice lines, etc., as well as the CM throughput and packet loss. CTDI’s Cable Modem Test Platform can also be configured to automatically upgrade firmware in a multi-step and conditional process for many different OEM cable modems.

...more
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Managed Cpe Service

Ball Bearing

IntelligentConvergence CTDI can provide turnkey management of your WAN routers & switches… Globally CTDI's Managed CPE Service Solution includes the following key elements:

  • Vendor Managed Inventory (VMI): Provide logistical support utilizing our global facilities
  • Installation: Experienced technicians servicing your installation needs
  • Structured Cabling: Standardized cabling systems for voice, data and video
  • Pre-configuration: Lower costs by staging/shipping pre-configured plug & play solutions
  • Repair & Warranty: Repair Cisco & Juniper equipment

Equipment can be made available through our global network of Service Centers with Real-time status via our secure ETOS web portal 24x7x365. Re-use program provides “like new” equipment for a fraction of the cost of new.

Benefits:

  • Significant reduction of customer owned inventory by utilizing CTDI’s OLS inventory
  • Enhanced equipment delivery and performance (Just-in-Time delivery)
  • Reduction of Capital carrying cost (i.e. cost of money)
  • Best-Cost inventory sourcing solutions and configuration options
  • Streamlined ordering and invoice process, via ETOS
  • Live Fulfillment Interface with web-based inventory and tracking reporting, via ETOS
  • Improves network performance

...more
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On-Line-Supply

Ball Bearing

 

CTDI Demand Based On-Line-Supply (OLS)™ Replenishment Program represents a strategic alliance between our carrier customers, CTDI and industry leading OEM’s to provide demand-based deployment of new and used network elements. Since its inception in 1998, CTDI’s OLS™ Program has provided customers with a fully integrated, real-time, system driven auto-replenishment fulfillment process.

Customer Benefits Include:

  • Significant reduction of customer-owned inventory by utilizing CTDI’s OLS inventory
  • Best-cost procurement with access to CTDI-owned refurbished and new equipment
  • Increased equipment availability and delivery performance (Just-in-Time delivery)
  • Reduction of capital carrying cost (i.e. cost of money)
  • Enhanced utilization of customers’ daily field returns
  • Best-cost inventory sourcing solutions and options
  • Streamlined ordering and invoice process
  • Live Fulfillment Interface with customized, web-based activity, inventory, and tracking reporting via ETOS

 

...more
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Wireline Services -Engineering Services

CTDI’s success in the repair service industry is directly related to the strong emphasis placed on Engineering and Information Technology (IT). To support ongoing research and development, CTDI has expanded its global engineering organization to include over 350 engineers and IT specialists, with a primary focus on the development and continued enhancement of test and repair platforms to support and expand our service business.

...more
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Wireless- Distribution Services

Leveraging our core wireless technical expertise, CTDI has set new standards in the areas of wireless distribution, fulfillment and returns processing. CTDI’s high-volume distribution facilities handle over 75 million bulk shipment and direct fulfillment transactions annually on behalf of our customers. CTDI’s wireless distribution operations have a proven track record of delivering world class levels of service performance in on-time delivery, shipping accuracy and inventory control.

...more
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Wireless-Reverse Logistics

CTDI coordinates the management and processing of customer returns via a fully integrated returns process. Under this end-to-end solution, product is:

  • Tested
  • Refurbished as required
  • Returned to usable or saleable inventory
  • Routed through the repair process
  • Returned to the vendor/OEM

...more
Ask For Price
Yes! I am interested
Request Callback

Wireless-Network Infrastructure

Since 1987, CTDI has performed component level repair to support the wireless telecommunications industry. CTDI has significantly invested in engineering development to expand our in-house test and repair capabilities to support our customers’ growing networks. CTDI’s in-house repair capabilities equipment from the following industry-leading OEMs:

  • Alcatel Lucent
  • Andrew
  • Ericsson
  • Motorola
  • Nokia Siemens
  • Nortel
  • UT Starcom

CTDI’s in-house repair portfolio includes the following leading-edge technologies:

  • CDMA
  • TDMA
  • NAMPS
  • GSM
  • 3G
  • UMTS
  • EVDO
  • HSPDA
  • IMS
  • WiFi
  • WiMAX

CTDI’s has been servicing industry leading wireless carriers and OEMs for over 23 years. This global customer base includes: Verizon Wireless, Sprint, Motorola, Ericsson and T-Mobile, to name a few.

...more
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CTDI Re Manufacturing Solution

CTDI’s Remanufacturing Solution service model leverages 37 years of industry leading technical expertise, complex microelectronics and mechatronics remanufacturing, global footprint and our ability to offer innovative service solutions that deliver superior value to Vehicle Manufacturers and Suppliers in the Automotive Industry. Today, CTDI is recognized as a leader for engineering test innovation, process automation, sustainable life-cycle solutions, and service excellence, worldwide.

CTDI’s Remanufacturing Solution offers a fully integrated service model tailored to individual customer needs while providing a scalable and adaptable platform for growth. Our Remanufacturing Solution model is built upon CTDI’s comprehensive electronics remanufacturing services and includes everything from forward and reverse logistics, to core management, to board and component levels repairs, to warranty screening and engineering change notice management.

  • Advanced Electronics Remanufacturing
  • Global Footprint with Standardized Processes
  • World Class Engineering and Test Development
  • High velocity Forward and Reverse Logistics
  • Dynamic Inventory Management
  • Comprehensive Warranty Administration
  • Innovative End of life Solutions
  • Customizable Web-based IT Solutions

...more
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Wireless-Direct Fulfillment

As a value added service, CTDI supports several direct fulfillment programs on behalf of industry-leading wireless carriers and OEMs from our global network of SRCs, handling over 7.5 million units per year. The complete portfolio of CTDI’s Direct Fulfillment Services includes:

  • Programming
  • Kitting with Accessories, Collateral and Packing Lists
  • Invoicing
  • Electronic data feeds

CTDI also has extensive capacity and expertise to perform special projects regardless of scope and size for our wireless customers, including:

  • Flashing
  • Kitting
  • Customizing
  • Software Upgrades
  • Testing

...more
Ask For Price
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            Ctdi Global Gurgaon,
            Gurgaon-201301, Haryana, India

            Vishwadhar Shukla ( Manager )
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