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Dialer

Offering you a complete choice of services which include Call Center Dialer, Preview Dialer, GSM Auto Dialer, ConVox Dialer for Android, Call Center Software and Progressive Dialer.

Call Center Dialer
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Call Center Dialer

Rs 5,555 / PieceGet Latest Price

LocationIndia
WirelessYes
Type of ProcessDomestic and international
Call RoutingAvailable
Monitoring ToolsAvailable
Agent performance ReportsAvailable

ConVox Call Center Dialer presents a platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the feature of advance call center and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly sute your process.

Features

  •  ConVox is a modular solution consist of Switching, Application and Database servers are on single server or multiple servers, based on load requirements.
  •  ACD (Automatic Call Distributor) is an integrated module provid-ing state-of-the-art inbound call routing capabilities to multiple agents based on business rules.
  •  Preview Dialing Feature providing Auto dialing from screen as per requirement by user. This features facilitates agent to view the details of number to be dialed.
  •  Predictive Dialing is based on pacing ratio.

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Preview Dialer
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Preview Dialer

Rs 666 / PieceGet Latest Price

MaterialCall Center Dialer
BrandConVox
LocationIndia
Usage/ApplicationClick to call dialer
Trunk Line ConnectivityPRI
WirelessYes

Deepijatelecom provides Next Generation Technology for your Inbound Call center software/ Outbound call center software/ Blended Contact Center Solutions Preview Dialer, Predictive dialer .

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GSM Auto Dialer
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GSM Auto Dialer

Rs 666 / PieceGet Latest Price

BrandConVox
LocationIndia
Usage/ApplicationGSM based Auto dialer
Type of Processdomestic Inbound and Outbound
Call SchedulingAvailable
Process MonitoringAvailable
Agent performance ReportsAvailable
Agents working Hours ReportAvailable

Auto Dialers supplied by Deepija Telecom are high quality automated dialing software for a wide variety of voice message broadcasting needs. Auto Dialers dial telephone numbers and either initiate a phone conversation with OR play a recorded message to your customers, partners, constituents, or community, etc.

 

FEATURES

• Facilitates automatic dialing with a single click.
• Provides Live call transfer & Voice message for any response.
• Offers Record and voice broadcast in your own voice.
• Detects human pick up and answering machine.
• Sets or schedules broadcast time, auto reschedule.
• Initiates automatic retry for busy line or no answer.
• Saves/restores call list, import or copy-paste call list.
• Automatically schedules call for next day if calls not finished.
• Text-to-speech engine for customizing each phone call.
• Imports phone numbers from Excel sheet or Text file or from external database or from internal database.

BENEFITS

• Easy to use, flexible, reliable, and affordable;
• Easy to Install, Operate, and Upgrade;
• Improves your Corporate communication system;
• Increases productivity through automation of routine outbound calls;
• Increases up-sell and cross-sell opportunities;
• Ensures rise in customer loyalty with reminders and notices; &
• Enables automated voice calls from computer to regular phones, based on VoIP technology.

Auto Dialer's greatest advantage is that it allows you to complete a marketing call campaign or survey OR a business broadcast in a efficient manner while reducing costs and time investments.

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ConVox Dialer for Android
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ConVox Dialer for Android

Rs 7,777 / PieceGet Latest Price

BrandConVox
ApplicationAndroid Dialer
LanguageEnglish
Service Typeinbound,Outbound dialer

ConVox Dialer for Android

ConVox app for your call centre don't need a complex and costly call centre set up to manage your Tele-Calling. Just download an Android App and it will do everything for you. You can improve you sales numbers and get the best output from your Tele-Calling team. Team leaders can use advance web based monitoring and reporting tools to access the live feedback of your teams performance. Features included here are Centralized monitoring of your, agents,online/offline mode i.e.Agent can operate without connecting to the server, Synchronized update facility in Centralized Server, Real time sales and attendance monitoring, Multi location management facility, 100% recording of all agent communication, Best suited for "work from home" agent, comprehensive reporting with graphical representation.



How it works

Agents download an Android App in their Mobile/ Tablet. They login in centralized server through this App. Once logged in, they get the data from the server. Agent can see the customer details on the screen and start making calls. When call is completed, agent dispose the call (like Call Back, Sales, Not Interested etc.) and moves to next call.
Administrator logs in the server. He can see the dash board with live status of calling agents and active phone number lists. He can take live reports of calls done, agent performance, recordings, calling list performance or dispositions. He can also upload the calling list or force logout any agent.



Live Monitoring



Additional Information:

  • Pay Mode Terms: L/C (Letter of Credit),T/T (Bank Transfer),D/P,D/A

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Call Center Software
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Call Center Software

Rs 666 / PieceGet Latest Price

Service Location/CityIndia
Usage/ApplicationCall center Auto dialer
Software Version3.2
BrandConVox

Type of Process : Inbound & outbound dialer, Predictive & preview.
Type of calls: Domestic and international.Service Location : India.Available features : Inbuilt Voice Logger(Voice Recording),Call routing.


Call Center SoftwareCall Center Software is a suite of tools that enable contact center managers and agents to effectively serve their customers. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

Features

  • ConVox is a modular solution consist of Switching, Application and Database servers are on single server or multiple servers, based on load requirements.
  • Integrated CTI Server Inbuilt features, agent screen pop-up’s based on caller ID received and IVRS interaction of caller.
  • Preview Dialing Feature providing Auto dialing from screen as per requirement by user. This features facilitates agent to view the details of number to be dialed.
  • Predictive Dialing is based on pacing ratio.
  • ACD (Automatic Call Distributor) is an integrated module provid-ing state-of-the-art inbound call routing capabilities to multiple agents based on business rules.
  • Integrated Voice Logger Application server has inbuilt voice logging. All the incoming and outgoing calls are rec-orded. Applicable per setup.
  • Scalability Solution can be scaled from 5 seats to 1000+ seats by using multiple servers.
  • Disposition management feature provides the ability to set and assign various disposi-tions as per business requirement
  • Reporting feature allowing access to various reports generated by system.
  • Multiple Processes Feature allowing multiple processes within same server. Outbound Campaigns, Inbound pro-cess or blended. All can exist together.
  • SMS and Email configuration is easier to define multiple templates and link those templates to particular disposition. Closing the call with that disposition will send the SMS to Customer Primary Number and email will send to the E-Mail ID available in the CRM fields.
  • Sending SMS manually from CRM is also possible - Manual SMS option at process level can enable this feature for agents.
  • Channel Restriction Channel Restriction is available at Process Level in Predictive Mode, we can define number of channels per process. System will allow only that number of channels to dial the number for that process irrespec-tive of total available channels.

 

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Progressive Dialer
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Progressive Dialer

Rs 77 / PieceGet Latest Price

Service Location/CityIndia
System Version3.2
Usage/ApplicationAuto Dialer Solution
Installation Service NeededYes

Progressive dialers simply do, is that they auto-dial numbers one after the other, so that an agent does not have to manually dial the numbers. The dialer waits till an agent becomes free, and then progresses onwards to dial the next number on behalf of the agent. System will pop up the call information to the agent at the same time the number will be dialed automatically i.e., when agent is ready, CRM will be popped up immediately call will be initiated to agent once answered, call will be connected to customer number. On completing the previous call (or moving from "Wrap-up" to "Go ready") the system automatically dials the next number on the list. This removes the wait time between calls and can improve productivity significantly.

Features

  •   Progressive dialing can deliver big results.
  •  More productivity per agent = More leads
  •  This type of dialing streamlines the calling process by automatically dialing the next contact in the queue the moment the current call is complete.
  •  This gives you the most speed coupled with the professionalism of preview dialing.

 

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Ivr Software
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Ivr Software

Rs 666 / PackGet Latest Price

Type Of ProcessInbound
Type Of CallsDomestic
LocationIndia
Service DurationAs per Customer Requirement.
Manpower RequiredNo manpower Required
Service LocationIndia
Communication LanguageAny Language
Usage/ApplicationRetail, Healthcare, Marketing, Banking & Finance
BrandConvox
Support Various DiallingYes
Appointment Booking Systemavailable
Complaint Booking Systemavailable

What is IVRS?

IVRS Software technology that is being widely used by various industries to automate the call handling system.

  • In telephony interactive voice response or IVR is phone technology that allows a computer to detect voice and tone using a normal phone call.
  • The IVR system can respond to caller with prerecorded or dynamic generated audio to further direct callers on how to proceed.
  • IVRS Software systems can be used to control almost any function where the interface can be broken to a series of simple menu choices.
  • Once constructed IVRS Software systems generally scale well to handle large call volumes.
Features of Interactive Voice Response System
  • With IVRS Software systems, multitasking and multi-threading facility leading to simultaneous handling of 4 analog channels or 30 digital channels or more channels
  • Detecting an incoming ring and automatically establishing connection in response to the ring signal.
  • Capable of working round the clock throughout the year.
  • Multiple language support with user configurable channel specific language.
  • Work with all type of exchanges on voice lines or trunk lines with any telecom operator of Land-line Network and cellular phone network.
  • Provides call statistics and customized report.
  • ODBC support for accessing all kind of standard database.
CTI/ VRS Solution Development

We have developed customized IVRS solution for various industry segments like

  • Petroleum Booking and Distribution (Indian Oil, HPCL) For downloading pdf
  • Payment Gateway Interface System (Bill Desk)
  • University Information System (Central University)
  • Appointment Booking System for Doctors (L V Prasad Eye Institute)
  • Cinema ticket Booking system (Prasad I -MAX) For downloading pdf
  • Order Booking System(Indian Immunologicals Limited)
  • Information system for farmers (I Kisan)
  • Product Promotion Contests (Godrej)

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  • PRI Cards, PRI Gateway, GSM Gateway, FXS, FXO GATEWAYS
  • PRI Cards, PRI Gateway, GSM Gateway, FXS, FXO GATEWAYS
  • PRI Cards, PRI Gateway, GSM Gateway, FXS, FXO GATEWAYS
  • PRI Cards, PRI Gateway, GSM Gateway, FXS, FXO GATEWAYS
PRI Cards, PRI Gateway, GSM Gateway, FXS, FXO GATEWAYS
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Dimensionsany
Brandany
Materialany
Warrantyany
Usage/Applicationany
No. Of Portsany
Model Name/Numberany

Deepijate telecom provides the best quality PRI Cards, PRI GATEWAYS, GSM GATEWAY, FXS, FXO GATEWAYS for your requirement. The Primary Rate Interface (PRI) is a telecommunications interface standard used on an Integrated Services Digital Network (ISDN) for carrying multiple DS0 voice and data transmissions between the network and a user. PRI is the standard for providing telecommunication services to enterprises and offices.

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Conference Solution
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Conference Solution

Rs 6,677 / PieceGet Latest Price

Usage/ApplicationAudio Conference Solution (Meetingkaro)
BrandConVox
FeaturesLive monitoring Screen, Mute option, Hangup, Hand Raise, Dial out from interface, mobile friendly
I Deal InNew and Second Hand
Wall Mount Speaker NeededNo

Providing technically advanced and efficient scheduling tools for event organizers and attendees to help them make valuable connections at any event. Secure & Premium Audio Conferencing Solution for Businesses.

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IP PBX Services
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IP PBX Services

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Minimum Order Quantity: 1 Piece

Service LocationIndia
Usage/Applicationintercom
Connectivityany
Colorany
BrandConVox

A unified IP-PBX/Soft PBX system with Call, Chat, Fax, SMS and E-Mail Integration, Combining the strength of high end traditional features like Auto Attendant, Voice Mail, Conference and Call Barge-in with the most modern features like Address book maintenance, SMS, click to call, Chat with other extensions, Fax and E-Mail etc. ConVox PBX supports unlimited interoffice calls on IP Networks with seamless remote extensions. Unlimited IP based extensions can be given on LAN/WAN with Analog/ Softphone/ USB Phone and IP-Phones. 

Features

Extension Manager
  •  SMS- Send SMS to individual or group
  •  Manage Contacts- Create and maintain contacts and groups.
  •  FAX- Send and receive FAX by Downloading or Uploading TIFF file.
  •  E-Mail- Send Mail to individual or groups.
  •  Chat- Easy access to Chat with other extensions.
  •  Click 2 Call- You can initiate the call by clicking the number listed in contacts or call logs.
  •  Voice Mail - Access, play and download the voice message left for your extension. Record personal greetings, busy and noanswer messages.
  •  Access Call Logs and Recordings;- You can check your call logs and record your conversation.
  •  Call forwarding forwarding- Set the call forwarding conditions for Busy forwarding, no answer forwarding or unconditional forwarding.
  •  Follow Me Me- User can set the follow me options up to 8 levels. This will allow next available number to be called till some number answers the call.


IP-PBX Administration
  •  Status Display - PBX Statuses like and Trunks and Extensions status. Server statuses like Memory, Processor Usage and Hard Disk Usage.
  •  Extensions Management - Create Extensions and extension users through GUI. Define Generic settings (policies) and specific setting for extensions.
  •  Trunks - Configure Analog, PRI and VoIP (SIP) type of trunks.
  •  Inbound call Routing Routing - Configure Auto Attendant with different greetings based on time of the day and day of the week. Route your calls based on the callers response to Auto attendant. Calls can directed to extension, extension group or Operator. Configure Multiple Greetings for different trunk lines, DID number called and caller ID. Route calls to external cell phone. Voice file can be played based on the DID number called, caller ID.
  •  Outbound Calls - Configure the Trunk selection based on Prefix dialed. Setting caller ID for outbound calls.
  •  IVR- Create the call flow for IVR to direct your Incoming calls. IVRS can be created/ configured using GUI.
  •  Call Data Reports - Get the complete Call Data Reports for all incoming and outgoing calls from system.
  •  Global Contacts and Groups - Create the admin level contacts and groups, which are available to all the users of the system.
  •  Password Protection - Secured PBX system with password protected access for Admin and all the users.

 

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Audio Conference Bridge
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Audio Conference Bridge

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OverviewConVox Audio Conference Bridge (ACB) give High end Audio Conferencing Technology with Innovative Features 

ConVox Audio Conference Bridge is a feature rich Audio Conferencing tool for Enterprise. Web based Application that allows for Scheduling and Management of Telephone Conferences on an IP-PBX.

This Application is designed to Simplify the utilization of Telephone Conferences with the IP-PBX. 

Features

Multi-party Voice Conference Bridge
  •   Can be operated in "Meet Me" or "Dial Out" or both mode at a time.
  •  "One Touch Conference" (Group Calling )
  •  Admin can view the ongoing conference through web based interrace.
  •  Hosts multiple conferences at a time.
  •  Connects to the PSTN or IP Network (SIP Phones).
  •  Participant details are recorded along with caller ID.
  •  Trunk lines can be analog PSTN, ISDN interface or SIP Phones.
  •  Entry/Exit Indications.
  •  Interactive Voice Response with three-language support for taking PIN (Conference) number and conference announcements.
  •  First caller hold message announcement.
  •  Reports are generated for Conference Details, Individual call details, Conference Booked and participant details.
  •  Can be used as Inexpensive in-house or hosted solution.



Special Feature - Active Dashboard
Dashboard to view "Live" conference. Moderator can "Mute", "Kick" or Add participants.

Screenshots

Setup Diagram

Conference Bridge System Setup 

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Get in touch with us

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Deepija Telecom Private LimitedNo. 203, Siri Sampada Hi Tech Kavuri Hills, Madhapur, Hyderabad-500081, Telangana, India

Savitri R (Sales & Marketing Manager)

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