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Quality & Compliance

Quality Policy

Privacy and Data Security

At Dell, your right to privacy and security is a major concern. Below are the guidelines we use for protecting your personal information. Please read the following carefully.

Dell's Privacy Notice

Dell respects your privacy. Across our business, around the world, we will collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information, but we may share your IP address with advertisers on Dell sites. We share your data only with partners who share Dell's commitment to protecting your privacy and data. Please contact Dell if you have privacy questions or concerns. You also may ask to see the personal data you have given us and request amendment, correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

The Information Dell Collects About You

Dell asks for specific types of personal information. We ask you to provide information that will enable us to process your purchase or provide services to you, enhance your site visit, respond to requests for information, support your relationship with us, assist you with technical support issues or to follow up with you after your visit.

Dell may collect information when you interact with us. Some of the instances when this happens might be when you:

  • Register or visit a Dell website
  • Request us to provide you with a quote;
  • Place an order with us;
  • Request e-mail notification from us;
  • Request assistance from our online advisors;
  • Make a request for support either online or by telephone;
  • Provide feedback in a survey;
  • Participate in promotional offers;
  • Subscribe to a publication, newsletter or a mailing list; or
  • Apply for a job, submit your resume/CV, or create a candidate profile.

We may also collect personal information about you (such as demographic information) from third parties, including:

  • other related bodies corporate within the Dell group;
  • third party service providers;
  • publicly available sources of information; and
  • in the case of job applicants, previous employers

When you interact with us, we may ask for some of the following information: your name, address, e-mail address, IP address, phone number, occupation, National Identification Number, industry, transactional information such as your preferences, customer and service tag number, service history, credit card information and other bank details, referrals, and other information that is needed to process your transaction or request. We may also collect demographic information such as details of your business or company, age, gender, interests, preferences and favourites, and product purchase history. For job applicants, you may be requested to provide information such as educational background, employment experience, and job interest.

We may collect information relating to your online interactions with us (including, for example, your IP address, the pages you view, Dell's website links and Dell's advertisements that you click on) so that we can offer you a more consistent and personalised experience in your relationship with Dell and better serve your needs by customising the content, services and marketing material that we share with you. We may use your personal information, including browser and purchase history to make recommendations to you and send customised communications via various communication methods, including

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