ECPL

Cold calling businesses for the purpose of sales and marketing demands an acute understanding of sales customer relationship and interpersonal skills. Dial Universe’s team of cold calling specialists possesses a mix of these traits combined with rigorous training in sales and communication. Here are a few other reasons why we can be your ideal partner:

• Cost benefits on staff costs and administrative overheads
• Customized sales scripts that are structured based on your requirements
• Qualified cold calling professionals
• they are trained on sales and communication

Companies engage Dial Universe BPO for B2B and B2C sales lead generation and see us not simply as a business to business lead generation company, but as an important outsourced component of their inside sales organization. Our goal is to provide companies with best business leads and sales opportunities so that they can focus on closing instead of finding leads.

Dial Universe BPO’s Survey process has become the cornerstone of many companies’ customer service strategy as they realize how call center transactions can affect overall customer service satisfaction, loyalty and retention. As companies see the impact Dial Universe BPO has on the bottom line, many initiate with us survey programs to measure the performance of front-line personnel and improve customer service research and increase sales.

Dial Universe BPO has expertise of increasing efficiency of Clients’ next level calling. We can help you create a call center performance measurement system that will help your company achieve greater efficiency in sales and customer service

At Dial Universe BPO, we are specialists in outsourced data cleansing. Our trained group of list cleansing experts can build a customized data analysis program uniquely tailored to your organization’s requirements. Our efforts can provide your company with the cleanest and most accurate database available for your print marketing and telemarketing campaigns. With our expertise in direct marketing list cleansing, Dial Universe BPO has the knowledge, experience, and highly-trained Call Center Agents and operators you need to undertake virtually any data management project. The extensive List Cleansing services we offer include:

• Contact Verification
• Gender Standardization
• Address Standardization and similar work

At Dial Universe BPO a detailed administrative program is set up with every representative while scheduling appointment setting. It is termed as milestone in generating new business in B2B or B2C. An appointment setting services is a superb tool for handling various services like office appointments, dinners, special events, seminars, tourism camps, transportation, reservation of seats, meeting timings etc.

Our Call Center agent’s which are also known as telemarketing appointment setters are responsible for all these activities. They are well nurtured with prophecy in their working attitude. They send confirmation mail, letters and even provide registration packet fulfillment. Dial Universe BPO as an appointment setting company deals with various services with professionalism and accuracy.

- Sales

- Appointment Fixing

- Lead Generation

- Surveys

- Data Mining

- Phone answering

- Customer Service

- Up-selling and Cross-selling

- Inbound Sales

- Event Scheduling