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Dr ITM Limited

Noida, Uttar Pradesh

| GST  09AABCM9879R1Z7

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Telecom Services

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 Dr ITM Limited is to provide value based quality services to our clientele, which adhere to the required professional standards of providing valuable and best services. Our focus is at providing domestic and international facilities and ambience to our employees so that they can perform their best. Our company promises to accomplish the targets with the hard efforts of the workforce, which intends to achieve great and tremendous success. Our portfolio of solutions cover the full range of services needs, delivering highly flexible, reliable and cost effective solutions to suite the various needs of our clients. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. We provide new ways of thinking that enable our clients to achieve their desired business outcomes both public and private.+ Read More

Nature of Business

Service Provider

Legal Status of Firm

Limited Company (Ltd./Pvt.Ltd.)

GST Number

09AABCM9879R1Z7

Telecom Services
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Telecom Services

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The booming telecom market has been attracting huge amounts of investment which is likely to accelerate with the entry of new players and the launch of new services. Communication service providers are shifting from traditional voice and data services to being players in telecommunications, media, entertainment and the IT sphere. Greater penetration of new services, availability of relatively inexpensive and feature-rich handsets, consumer education and value-added services other than SMS are gaining importance in the market. This has forced the industry to measure Average Profit Per User and Customer Lifetime Value as rigorously as they do Average Revenue Per User. This is achieved by outsourcing services like sales, order management, postpaid billing, provisioning and customer management, resulting in reduction in operating expenses, maximization of revenues, increased agility in go-to-market plans, and improved customer retention and loyalty.

Dr ITM has extensive experience in the telecom industry with over 1200 employees servicing customers to pan India level. Dr ITM offers complete customer lifecycle management outsourcing solutions covering inbound customer service, retention, collection, welcome calling, complaint management, query resolution, etc. Dr ITM is today India’s largest outsourcing support provider for domestic telecom companies. We focus on client relationship management as an integral part of the client management and retention strategy.

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Outbound
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Outbound

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Sales lead generation & Appointment Setting
Customer verification exercise
Escalation & Complaint Management
Health Check calls (Churn Prediction )
Customer Satisfaction Exercise
Welcome call, First Bill call explanation
Pre and Post due date reminder calls
Collection calls
Plan up gradation calls

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Inbound
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Inbound

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Customer Service
Tech Support
Revenue Generation (Up-Selling and Cross-Selling)
Customer Life Cycle Management (end to end)
Order Taking
Customer Retention/Win Back
Relay Service
Toll Free Service
Help Desk
Churn Management

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Customer Care Service

Customer Care Service

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IT & ITES Server Hosting

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Intel Dual Xeon Core2 Duo based branded server with RAID configuration to provide seamless data backup.
CISCO 2960 and Dlink soft switches managed switches for bandwidth Connectivity.
D-Link certified structured cabling with Pentascanning certification.
CISCO 2960 and Dlink soft switches managed switches for bandwidth Connectivity.
Huge physical storage capacity with Barcode system in premises.
VPN for remote access to senior personnel & clients.
24*7 Internet connectivity on wireline and on Wi-Fi.

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Inbound Customer Service

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Inbound
  • Customer Service
  • Tech Support
  • Revenue Generation (Up-Selling and Cross-Selling)
  • Customer Life Cycle Management (end to end)
  • Order Taking
  • Customer Retention/Win Back
  • Relay Service
  • Toll Free Service
  • Help Desk
  • Churn Management
Outbound
  • Sales lead generation & Appointment Setting
  • Customer verification exercise
  • Escalation & Complaint Management
  • Health Check calls (Churn Prediction )
  • Customer Satisfaction Exercise
  • Welcome call, First Bill call explanation
  • Pre and Post due date reminder calls
  • Collection calls
  • Plan up gradation calls

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Digitization Services

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  • Hi – Tech dizitation bureau
  • Document Consultancy
  • Document Indexing
  • Storage and Warehousing
  • World Class Document Scanning Services
  • Digital Document Management
  • Document Hard Storage
  • Large Format Scanning
  • Full Text Optical Character Recognition (OCR)
  • File Library Indexing
  • Electronic File Conversion
  • Different output formats – Jpeg, PDFs,tiff etc.
  • File Naming
  • On-site Document Scanning

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The booming telecom market has been attracting huge amounts of investment which is likely to accelerate with the entry of new players and the launch of new services. Communication service providers are shifting from traditional voice and data services to being players in telecommunications, media, entertainment and the IT sphere. Greater penetration of new services, availability of relatively inexpensive and feature-rich handsets, consumer education and value-added services other than SMS are gaining importance in the market. This has forced the industry to measure Average Profit Per User and Customer Lifetime Value as rigorously as they do Average Revenue Per User. This is achieved by outsourcing services like sales, order management, postpaid billing, provisioning and customer management, resulting in reduction in operating expenses, maximization of revenues, increased agility in go-to-market plans, and improved customer retention and loyalty.
Dr ITM has extensive experience in the telecom industry with over 1200 employees servicing customers to pan India level. Dr ITM offers complete customer lifecycle management outsourcing solutions covering inbound customer service, retention, collection, welcome calling, complaint management, query resolution, etc. Dr ITM is today India’s largest outsourcing support provider for domestic telecom companies. We focus on client relationship management as an integral part of the client management and retention strategy.

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Document Scanning

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  • World Class Document Scanning Services
  • 57 High speed production Scanners having ADF (Automatic Document Feeder)
  • Highly trained and experienced team
  • Process includes scanning, optical character recognition (OCR) and conversion to searchable PDFs

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