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DTDC Courier Cargo Limited

Lucknow, Uttar Pradesh
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DTDC Courier Cargo Limited

Basic Information

Nature of Business
Service Provider
Company CEO
Kamal Pandey
Legal Status of Firm
Public Limited Company
DTDC is India's Largest Express Delivery Network, comprising of over 5800 Channel Partners spread across the country and a strength of 22,000 professionals enabling deliveries of 11 million consignments per month across over 10,000 pin-codes in India. Started in 1990 and headquartered in Bangalore, today DTDC also has a significant global footprint and services 240 international locations including USA, UK, Canada, UAE, Hong Kong, Australia, China and all ASEAN countries, through its own operations, joint ventures and business associates. It offers products that address all Logistics-related needs of its clients, ranging from Express Documents to Heavy Cargo, from Domestic Premium Products to International Delivery, and from Supply Chain Solutions to Warehousing.

DTDC aspires to become India's most preferred end-to-end Logistics, Express and Retail Services conglomerate with comprehensive global reach, by the year 2020. The companyâ??s vision is propelled by values of focus on quality of service, power of network and encouragement to entrepreneurial thinking. Mr. Subhasish Chakraborty, Founder, Chairman and Managing Director of DTDC, with these values as his guiding principles, pioneered DTDC's unique franchise-based business model that is not only the first of its kind in the Industry but also has been emulated overseas and studied as a business case by leading management institutes. This distinctive model has facilitated the creation of the organization's formidable reach in India, as well as cultivated entrepreneurship opportunities for its partners

DTDC is an ISO 9001:2008 company, as certified by Det Norske Veritas (DNV) India. DTDC has strategic equity participation by Reliance Private Equity, a division of Reliance Capital, a group company of Reliance & Anil Dhirubhai Ambani Group (ADAG). Reliance Capital, apart from its investment, also endorses DTDC's unique business model.

DTDC is committed to providing excellent customer experience. A caring employee, and a community builder, we are proud of our unique business model that provides jobs and entrepreneurial opportunities for thousands, including the first-time businessmen and the underprivileged. A business with a heart, we integrate passion and social awareness into the fabric of our business.

Board of Directors

Board of Directors

Mr. Subhasish Chakraborty – Founder, Chairman and Managing Director of DTDC Courier & Cargo Ltd.:
Mr. Subhasish Chakraborty has pioneered the franchisee-based business model in the Express industry. Under his leadership, DTDC entered its third decade of operations in India and remains a frontrunner among the leading express companies across the country. He has been instrumental in DTDC’s success in India and in building an efficient international network spanning 240+ global destinations. Through his vision of a unique franchise-based business model, many entrepreneurial dreams have been realized in the form of a strong workforce that represents DTDC today across the country. This model has been emulated overseas and is also studied as a business case by leading management institutes. Mr. Chakraborty is a Gold Medallist in Chemistry from the University of Calcutta and has an Advanced Management Program diploma from ISB to his credit.

Details of some of the awards and recognitions received by Mr. Subhasish Chakraborty, and Industry leadership positions held by him are as below:

Rashtriya Udyog Ratna Award by National Education & Human Resource Development Organization (NEHRDO) in 2012, in recognition of his outstanding contribution to the society, economy of the country and the national life.
Entrepreneur of the Year (Consumer Services) Award for 2011 by Franchise India Holdings Ltd. and Bloomberg/UTV for Mr. Subhasish Chakraborty’s continuous contribution in the field of Consumer Service.
Global Golden Indian Award and Gold Medal for the year 2011 by Institute of Economic Studies recognizing Mr. Subhasish Chakraborty’s contribution to the Trade, Industry and Economical Development of the country.
Mr. Subhasish Chakraborty has held the position of the Honourable Secretary in Express Industry Council of India (EICI) since 2005 and is also a part of its Top Management Committee.
Life Fellow Membership of the Chartered Institute of Logistics and Transport (CILT), India affiliated with CILT London
Board Member of ITM Institute of Financial Markets, Mumbai since 2008
Ex-President of DTDC Tollygunge Agragami, one of the national level Football clubs.

Mr. Suresh Bansal – Director, DTDC Courier & Cargo Ltd.:
Mr. Suresh Bansal heads Strategy, Marketing and Expansion of the group. Mr. Bansal is a management specialist, with more than 20 years of international management experience and corporate planning in the Services industry. He is also on the Board of DTDC US, DTDC UK, DTDC Dubai, DTDC Worldwide Express Ltd., SMS Courier & Cargo Limited, DCG Tech Limited and T2P Consultants Limited.

He has led and managed global companies in India, Europe and North America. He was on the board of Linkhand Management Limited UK, Global Consultants Inc. USA, Melstar UK and Melstar Inc. US. He has also set up state-of-the-art offshore development facilities in India for IBM, Citibank, Informix and BP among others. He manages DTDC’s business relationships in US, UK, UAE, Japan, Germany, Switzerland, Australia and Singapore. He has been responsible for building and implementing IS0:9000 and CMM level practices for DTDC. Under his leadership DTDC is increasing its global footprint and diversifying its portfolio into new products and services. Mr. Bansal has completed an Advanced Management Program from ISB and a Strategic Management Program from Harvard Business School, USA.

He was also the Promoter and Chairman of Melstar Information Technologies Limited, a traded company on BSE and NSE

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Quality Policy

At DTDC, we are committed to:

Delighting our internal and external customers and business associates through high quality service

Continuous improvements in products, processes, services and quality management systems

Creating an environment for nurturing satisfied, motivated and committed employees.

Our Founders

Our Founders
With a distinction in science graduation from Calcutta University, Mrs. Chakraborty has contributed immensely right from the inception to the overall development of the company. She is also the Director of Millennium Motors Pvt. Ltd. and DTDC Retail Courier Ltd.

Our Vision

DTDC aspires to become India’s most preferred end-to-end Logistics, Express & Retail Services conglomerate with comprehensive global reach.

Our Mission

DTDC is working to emerge as the leading Express & Cargo Distribution Company in India by 2014-15.
To achieve this mission, the company has adopted the following key initiatives:

  • Promoting Premium Express Products for better customer satisfaction and higher profitability
  • Value-added services to cater to evolved demands of customers
  • Continuous optimization of resources to lower costs scientifically
  • Revenue protection at every step of the value chain
  • Superior cash flow management

DTDC and its management are focusing on establishing the following foundational blocks:

  • Track record of strong quarterly results
  • Strong brand image through phased re-branding of all company and franchise outlets
  • Corporate governance
  • Statutory disclosures
  • Better public relationship
  • An inclusive business philosophy
  • Management integrity
  • Future growth plans
  • Past and current profits
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