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DTDC

Ernakulam, Kerala
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DTDC has a unique business model that is aimed at creating job prospects for thousands along with entrepreneur opportunities for many more. We have carved a niche for ourselves in the market as a company that 'Builds Life' by giving people from all walks of life a chance. We have successful channel partners across India, more than 80 percent of them being first-time businessmen, who are often under-graduates and from under-privileged backgrounds.
DTDC has proved beyond doubt that, having a social purpose does not stop you from being a business leader and maintaining strong financial health. Today, DTDC is not just a growing entity tapping new opportunities, but has also acquired and retained its number one position in the country in its segments.
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Nature of Business

Service Provider

Packaging Solutions
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Packaging Solutions

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At DTDC we understand that safe packaging is imperative to the swift delivery of your shipment. Therefore we have designed a new range of DTDC packaging boxes to suit your needs and handle your shipment with utmost care. We make a wide variety of packing solutions available, from heavy materials to fragile items such as mobiles and laptop boxes etc.
Do’s
    Please use appropriate size boxes as per weight of the consignment.    Only use rigid cartons in good condition.    Place the consignor / consignee address in the label provided on the box
Dont’s
    Do not exceed the weight specification of the packaging box(es) used.    Do not cover or overwrite on the sender / recipient information.    Do not tape or wrap the labels.

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Volumetric Weight Services
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The value of a shipment can be affected by the amount of space it occupies during distribution, rather than the actual weight which is known as volumetric (or dimensional) weight.
The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
Calculation
DTDC Packaging Solutions For Air Express & Air Cargo: 

Length x Breadth x Height (in cms) 6000

For Surface:
Length x Breadth x Height (in cms) 4750 


For International: 
Length x Breadth x Height (in cms) 5000 

For R-Express, Air Express and Air Cargo booking under Priority product, if any dimension of the parcel exceeds 110cms then 2 times the weight (Gross or Volumetric, whichever is more) is directly charged to the customer as the railway authorities charge the same.

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E-Commerce Services
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E-Commerce Services

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DTDC, one of the best-known International parcel companies, has a large dedicated division offering a host of e-Commerce services to Domestic and International customers. To help our international clients develop and build their Global business strategy, we offer them a vast array of solutions. We offer smart and efficient services varying from warehousing & distribution to Value Added Services. Our e-Commerce solutions are equipped with the latest technology platforms and work in tandem with our clients' needs and requirements to offer the most optimum solutions at cost-effective prices.

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International Courier Services
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We handle all B2C and B2B cross-border transactions involving the movement of e-Commerce parcels, express parcels, documents and international freight. Our offering comprises of the most efficient and optimum door-to-door services for import and export of documents, parcels and cargo. DTDC’s delivery options are designed to suit the customer’s needs, package size, budget and time window. The customised solutions offer the benefits like flexibility, defined transit time, complete information regarding declarations and authorities and real-time tracking information.

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Domestic Courier Services
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We are a well-known parcel delivery services company and offer door-to-door, secure, and cost-effective solutions for e-Commerce and parcel deliveries within the country. Our wide range of product and service offerings are tailor-made to meet the client's requirements. In addition to this, our delivery experts handle all your products carefully and deliver them on time. With our automated tracking system in place, it becomes extremely convenient to track shipments and facilitate smooth pick-up and delivery management

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E-Fulfilment Services
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E-Fulfilment Services

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DTDC has a wide range of e-Fulfilment solutions to offer Domestic and International shipping, parcel pick-up, delivery and return management services for the B2B2C segment. We facilitate the highest level of services by integrating our delivery system with the best technological platforms. Be it a start-up or an established player, our services are designed to enable order fulfilment processes for companies right from receiving and processing of the order to delivery of product to the end consumers. In addition to this, we also excel in product return management services. In short, DTDC’s holistic e-fulfilment services meet every standard that is expected from an international parcel delivery services company

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Products and Services

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DTDC Lite represents the basic services for handling deliveries in express and cargo mode in India. There are two services offered under this:
    Domestic Express Services for delivering documents and small parcels.
    Domestic Cargo Services for delivering heavier consignments that require special arrangements such as bigger vehicles, dedicated manpower and material handling equipment. It ensures priority deliveries at optimal costs, in both air and surface modes.

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Conditions Of Carriage

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Applicability the provision set out and referred to in this consignment note shall apply to modes of transport used by DTDC for connection of consignments. They also apply if the mode of transport as described on the face of this consignment note is contrary to the original contract between the parties or performed by one or more modes of transport which may not the defined mode of delivery of the consignment as agreed in this consignment note.
1)  Definitions
    DTDC means DTDC Courier & Cargo Ltd.
    Parties mean and includes consignor consignee and/or his/her authorized representatives.
    Freight referred to in this consignment note means the transportation charges alone and it excludes the other components like COD / TO PAY / MENTION PC charges taxes and other levies.
    Delivery means tender of shipment to the parties or intimation about arrival of the shipment at the destination.
2) DTDC is entitled to use any mode and route for transportation.
3) DTDC is a private carrier and its rights and liabilities are governed exclusively by the express terms set out herein below subject to the applicable laws this consignment note constitutes a binding contract between DTDC and the parties.
4) This consignment note issued by DTDC shall be strictly based on the declaration given by the parties DTDC shall not be responsible for any wrongful declarations contained in this consignment note and the parties shall remain solely liable for the same in the event of goods under the consequential loss/ refund. Further the parties agree to make good any losses to DTDC in case of any claims being lodged on DTDC on account of delays arising out of insufficiency of documents or wrongful declaration contained in this consignment note.
5) DTDC's RIGHT OF INSPECTION OF CONSIGNMENT

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Fuel Surcharge

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Due to recent exorbitant hike in fuel charges, freight charges by various Airlines, Fuel surcharge by major co-loader, Airport handling charges by Airport Authority and Freight charges by Railways, our operation cost has increased significantly and these have left us with no choice but to increase out Fuel surcharge.

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Training and Development

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DTDC's unique franchisee-based model lies at the heart of its success; and a robust Training & Development programme underpins this success. As soon as a franchisee joins, he/she undergoes an induction programme, where he/she is given an overview of all the facets of running a franchise. DTDC provides a welcome kit to a franchisee, which includes all the critical equipment and material needed to start the business. Plus, a special incubation cell is created to guide the franchisee on a daily basis especially, during the initial few weeks. DTDC also organises training on various operational subjects for the franchisee's field staff through its branch offices. Periodic product training and knowledge sharing is encouraged through one-on-one interaction, meetings and online modules. Franchisees can also access the latest information through the franchisee intranet.
Additional support given by DTDC includes:
  •     System & procedures, which can be taught, replicated and delivered profitably.
  •     Access to continuous research and new product development
  •     IT support
  •     Marketing and Promotional advice
  •     Management and Business planning
  •     Strong Operational support
  •     Standard Uniform Policy.

In addition to this, DTDC founded the DISCM to cater to the growing needs of training as well as the need to keep the franchisee community abreast of the latest technology and knowledge in the express and logistics space. For more information, visit the DISCM webpage

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