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Corporate Overview: Eljay Engineering is a global professional services and global managed Services Company catering customers across geographies. Eljay is an ISO certified company with headquarters in Chennai, India with offices and clients in UK, Germany, France, USA, Canada, Australia and Middle East. With over 100 engineers skilled across multiple platforms inclusive of CCIEs, the backbone of its service delivery is its world class Network Operations Center. Since its inception in 2004, Eljay has boasted a global clientele which includes America’s largest Service Provider and one of the world’s largest consulting company.Eljay is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management (Voice, Data & Video) and IT Infrastructure (End User Computing, Applications, Storage and Virtualization). With 2 Centers of Excellence (CoE) in Cisco and Microsoft and Eljay’s E-NOC services, we provide a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for our customers. At Eljay, the whole spectrum of delivery and service lines include Designing, Implementing and Managing Integrated Networking Solutions, Proactive Network Monitoring and Management, NOC (Network Operations Center) & SOC (Security Operations Center) Augmentation, Network Engineering Services in Unified Communications, Enterprise IP Telephony Networks and VPN & Security. Working with our strategic technology partners – Cisco and Microsoft, we focus on robust systems that deliver high performance, increased availability and scalability, resulting in significantly reduced capital and operational expenditure for our clients. Eljay is managed by a team of highly erudite personnel, with over 2 decades of combined experience in System Integration and IT services. This team have merged together to make Eljay a globally renowned IT Infrastructure Services provider. We employ individuals of high caliber in order to cater to the growing business demands of the clients. The team of highly qualified engineers will enhance client’s awareness of network technologies inform about how well the service levels at various points are maintained and give the latest updates on the products used in the network.+ Read More

Nature of Business

Service Provider

Legal Status of Firm

Limited Company (Ltd./Pvt.Ltd.)

Annual Turnover

Rs. 2 - 5 Crore

GST Number

33AABCE0677P1ZE

Design Engineering Services
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Design Engineering
  • Proficient Design capabilities similar to Cisco Advanced Technology services
  • Robust High Level and Low Level Design Engineering
  • Capability across Cisco Advanced Technologies like Cisco Unified Communications Manager Design, Cisco Unity Design, Cisco Unified Contact Center Design and Cisco Meeting Place Design Cisco Unified Customer Voice Portal Design and Cisco Unified Presence Proof of Concept and Design
  • Involvement of CCIE engineers on Data, Voice and Service Provider expertise in designing and implementing
  • Fail Proof, Future Acclimated, Rapidly Transformable and Cost Effective Network Design Engineering
Eljay's unique Design Engineering Approach:

The unique design strategy of Eljay which is similar to Cisco's approach is focused not only on addressing the pain areas but also to address the growth perspective of the company to achieve the business goals in a stipulated time. The Fail- Proof strategy involves a Twin Analysis phase of the design before and after the Bill of Materials is drafted. Another unique feature of the design is the application of these strategies even in case of a "remote design engineering" environment. The key phases are:

  • Business Analysis
  • Transformation requirement analysis
  • Long term and Mid Term Network Planning
  • Short Term Planning
  • Evaluation of plans with customer requirements
  • 3 layered (Business - Technology - Quality) verification
  • High Level Design
  • Bill of Material preparation
  • 2nd Review and Analysis
  • Low Level Design
  • Asset Sourcing

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Security Operations Center
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Monitoring of security events is very critical for proactive Organizations. By providing this service we mitigate the risk of any major catastrophic security breach or the failure of any security components in the network.

Monitoring systems provide alerts based on various behavioral patterns. But it is very important to have an expert look at those events to verify if it is an indication of the security risk, analyze the impact for the customer business and provide recommendation and apply the fix for the event.

Security Operations focuses device monitoring and fixing of devices like PIX, ASA, IDS, IPS, spam filters and event co-relation tool. Each alert is analyzed and appropriate actions taken based on the Security Incident management Process.

Security Device Management

Proper management of the security devices is very essential for business. With the pace of change in technology and enhancement in codes, it is very difficult for most of the organization to have their Security team to keep pace with the changes and develop skills to manage them. Our Security trained professionals are focused on these security platforms and continuously trained on all new upcoming technologies and devices from various vendors.

Security Device Management focuses on Deployment planning, Configuration, Implementation and, log Analysis Device Health Checks and regular management activities are carried out on the Security Devices which includes firewalls, IPS, IDS, Anti-virus and Anti spamware.

Technology:
  • Managing Firewall Services
  • Managing Intrusion Detection & Prevention Services
  • Managing VPN
  • Managing Email & Web Security
  • Managing User – End Devices Security
Network Based Security:Network Firewall:

Managed Firewall Services offer an integrated system of hardware and software that controls access to your network and defends it with a secure perimeter. The services offer application-level segregation of network traffic with on-going monitoring and management. In addition, we provide monthly reports for the customers with the elements mentioned below.

Firewall Summary Report
  • Total Denied Packets
  • Top Denied Source Addresses
  • Top Denied Destination Addresses
  • Top Denied Protocols
  • Top Denies by Access Control Policy
Network Intrusion Detection & Prevention Services:

We Manage Intrusion Prevention & Detection Services and mitigate a wide range of malicious traffic and attacks to protect the network and sensitive data. We do continuous proactive monitoring with real-time traffic analysis and constantly update the threat signatures. In addition we offer end-to-end implementation, management and customize the signatures & filtering policies also we provide monthly reports for the customers with the elements mentioned below.

Intrusion Prevention Blocked Attack Reports
  • Top Blocked Attacks by Signature
  • Top Blocked Attacks by Sensor
  • Top Source Blocked Attacks
  • Top Destination Blocked Attacks
  • IPS Signature Categories
Intrusion Prevention Summary Reports
  • Top Fired Signatures/Signature Severity
  • Top Attacker Source
  • Top Attacked Destinations
  • Signature Severity Summary by Sensor
  • Top Fired Signatures Severity

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Noc Augmentation Services
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The services of Network Operations Centers are augmented by Eljay Engineering who has an experience over more than 3 years in augmenting the NOCs for its partners in North America. Eljay's engineers enhance the productivity of Network Operations Centers of its partners and clients by providing seamless support to their customers. Through a secured VPN tunnel, Eljay provides the same services delivered by the partners'/ clients' NOC by establishing an extension of their NOC in Eljay's Security and Network Operations Center in India.

The business & operational benefits of NOC Augmentation for the partners are when there is a need for quick scalability required to equip themselves for large projects and also to face the attrition of the technically skilled resources.

Through proactive Network Monitoring and Management and Level 1, Level 2 and Level 3 support, Eljay accomplishes the task of NOC Augmentation. In the 24 x 7 or 8 x 5 support models in monitoring Voice & Data Networks for the partners, we have an efficient model where one of our senior engineers would be deputed to the partner's site/ NOC for co-ordinating the entire activities with Eljay's NOC. This has been evolved as an efficient model of NOC Augmentation. Most of our engineers are experienced from Cisco & Microsoft . Engineers from Level 1 to Level 3 are effectively trained to impart their knowledge on technology to the customers. They are well equipped to transmit the inherent or adaptive information on technical assistance to the customers and also to exercise their skills in handling different types of customers in US, UK and Australia.

The following set of functions are delivered as part of NOC Augmentation:
  • Eljay complements and enhances the current offerings of the partner/client by providing a high end supportive hand in Level 1 through 3 monitoring of its clients' Unified Communications Infrastructure networks
  • Level 1 through Level3 Engineers who are Cisco Skilled could be deputed on Onsite Projects for Design, Implementation and Network Rollout
  • Initially, Eljay joins hands with the Level 1 Engineers of Partners in monitoring the networks during the dark hours and hence help in bringing in economic efficiency
  • Eljay initiates the business relationship through Fault Monitoring and Level 1 monitoring of Voice networks along with Partner ’s NOC and hence develop confidence and build the remote “trust”
  • Level 2 and Level 3 support services in monitoring and troubleshooting Partner ’s clients /networks could be rendered from Eljay’s NOC through secured VPN Tunnel and thereby help Partners in focusing more on large customer acquisitions and business expansions
  • The infrastructure and skill levels for network management fall in a suitable Finance Matrix, when it comes to Eljay delivering services from its NOC
  • Eljay maintains a world class training process and internationally accepted Continuous Improvement procedures in enhancing the service levels to its partners and clients, which will in turn help in the scalability options of Partners

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Networking Solutions
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Networking Solutions

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We provide Turnkey Project services similar to Cisco PDDIO approach, where the requirements gathering would start from existing pain areas to a very distant future. These requirements are further processed and analyzed extremely well during the planning stage which evolves out into a new fail proof sophisticated Design phase. From then on the best possible Bill of Materials are presented for approvals before moving to a detailed Project Scheduling in line with the target dates. From Implementation stage to Day 1 support stage, Eljay involves the best of the designers, architects and implementation engineers across multiple technology platforms such as Cisco Unified Communications, Cisco IPCC, Cisco Meeting Place, Cisco Telepresence etc.

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Unified Communications Solutions
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Eljay offers its spectrum of Unified communications solutions in Cisco and Microsoft. Whether the organization is small, medium or large, Eljay offers its solutions tailored to the organization's needs and business requirements. About 400,000 Man Hours of rich experience in Unified Communications helps Eljay to deliver the solutions along with the best applied practices to its customers. Eljay along with its partners is participating in the first Cisco Hosted Unified Communications Solutions in the United states of America.

Across different platforms of technology, Eljay delivers the basic Unified Communications features to be integrated such as Softphone/ Soft Client, Audio Conferencing, Web Collaboration, Desktop Sharing, Scheduling, Unified Messaging, Whiteboarding, IP Telephony, e-mail, Mobile and fixed Voice, Instant Messaging, Video Conferencing, Presence (Group & Individual), Call Logs, Click to call, Buddy Lists & Workgroup Management and Personal Routing.

IP Telephony in Cisco- Key Element of UC Infrastructure

The management of IP based Voice Networks is one of the core competencies of Eljay Engineering and this forms the key element in Unified Communications Infrastructure also. Like in Unified Communications, Eljay delivers IP Telephony implementation and management solutions across platforms like Cisco. The basic features like Hunt Groups, Call Routing, Auto-attendant, Voicemail, Unified Messaging, Application Interface Management, Call Security, Voice Recognition, Text to Speech and Third party programmatic Access, APIs, SDK are included in any basic IP Telephony implementation along with the management services like Network Traffic Control, Bandwidth Allocation, CAC, QoS, VLANs, Call Quality, Real-Time Monitoring, Diagnostics and Troubleshooting, Standard Moves, Adds and Changes, Report Management, Software/ hardware and firmware upgrades.

Presence in Cisco and Microsoft - Essential Element of UC Infrastructure

Like how IP Telephony is crucial in an UC environment, Presence also carries a vital role in the completion of UC infrastructure. Hence, Eljay is all equipped to deliver its services in the implementation of Presence Information in Cisco and Microsoft. The basic features are Instant Messaging, Video Conferencing, Web based collaboration and collection, maintenance and distribution of presence status information. Eljay delivers its solutions in presence on Cisco TelePresence Server and Microsoft Presence.

Cisco Unified Contact Center Enterprise

Eljay Engineering has enhanced its competency over Cisco Unified Contact Center Enterprise (UCCE) in Professional and Managed Services which could be used by other global system integrators. Cisco UCCE design engineering capabilities of the architects would help Eljay’s partners to overcome the shortage of the skills available, Project Management and other implementation challenges. Apart from the Professional Services, Eljay Engineering’s capabilities on UCCE Managed Services can also be utilized by the partners globally. A brief on the team:

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Eljay Voice Keeper  IP Telephone
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Eljay Voice Keeper is a set of Customized IP Telephony network support services will help you truly to utilize the converged network to its full potential.

This includes:

IP Telephony Infrastructure support

IPT infrastructure support is one among our core competencies. End to end IPT infrastructure Support and Management solutions are developed for the management of IP Telephony Networks by bringing the IP Telephony availability to 99.999% of the time and by maximizing the quality of the call.

Eljay's IP Telephony Management Solutions include:
  • Dark Hour support
  • 24 X 7 network monitoring and support
  • Fault altering/ reporting & performance monitoring
  • Maintenance of QoS parameters
  • Maintenance of Voice Quality by monitoring occurrences in Voice Networks
  • Crisis Management & Dedicated customer service contact
  • OS Monitoring & upgrades
  • Periodic Configuration Management through regular Audits and Upgrades and Ongoing Trend Analysis and Optimization.
  • IPT trouble ticket resolution.

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IT Offshore Service
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IT Offshore Service

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Offshore Development Center
  • Eljay would work as the partner’s ODC, providing resources based on the skill set and experience required for the project
  • The IP Rights of the products would remain with the partner
  • The project planning (the Analysis, Architecture and Design, Development and Testing) would be done by the partner which is executed in the ODC
  • Eljay would build a team as per project requirements, time lines and manage the project for accountability, confidentiality and deliverability for the partner
  • There will be a Project Manager assigned for the partner as one point of contact, and the Project Manager would coordinate the deliverables to the partner on a daily basis
  • Project Manager will ensure the ODC team synchronizes effectively with the Partner’s team and we will have periodic reviews
Process & Communication: Quality Management
  • Communication & Etiquette -Engineers involved in direct Client interaction are trained and monitored by Eljay’s Communications Trainer for overseas clients
  • Due Diligence -All tasks, internal & external communications are subject to periodic quality audits
  • Most of engineers in production are ITIL Certified
  • BCP -Business Continuity plan for the site (alternate site) and the infrastructure (alternate connectivity)
  • Trend Analysis -Volume trend, trend on quality & productivity
  • CAPA -corrective action/preventive action, review by quality team followed by regular feedback session to the engineers

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IT Helpdesk Service
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IT Helpdesk Service

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For enterprises deploying converged technologies to transport data, video and voice, convergence solution specialists are available 24x7 via toll free number to provide answers to any questions related to the system: dial plans, system configurations, quality of service (QoS), and call quality issues. Apart from this unique extended support, we provide On Site engineers for maintenance and migration for projects.

Eljay IPT Helper solution comprises of:

IPT Help desk solution

Eljay makes convergence easy and hence add value to our customers by

  • User queries and training
  • IPT Trouble ticket management
IPT Network Design Consultancy

Designing and planning for a converged network that would be riding over your existing data network can be a time consuming and challenging task. Eljay provides:

  • IPT Dial Plan Design and Engineering consultancy
  • Cisco UC Server & Application Engineering,
  • Dial Plan Management,
  • Cisco UC Server & Application Management,
  • Cisco UC Application monitoring & Performance Reporting
  • IPT Onsite Engineer

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