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E Services Partner

we are experts in india offshore outsourcing solutions.

the principals of onlineconnex bring to clients their deep and varied experience in contact centers and outsourcing expertise. The staff of onlineconnex offers its skill, enthusiasm and insights.

onlineconnex is managed by john pojman, usa, and madhup garg, india. Both are principals and founders of the company. Mr. Pojman and mr. Garg have decades of experience working with business process projects, call centers and with call center technologies. They will coordinate the effort and provide direct services in their areas of expertise.

Factsheet

Basic Information

Nature of BusinessManufacturer
Additional Business
  • Trader
  • Service Provider

Team / Manpower

Sales Team
The OnlineConnex Sales Team epitomizes professionalism and attention to detail. We are expert at understanding your needs and developing a solution to address them.

The sales team comprises call center professionals with proven senior management experiences as CTO, CEO etc. They bring an understanding of the requirements and demands of your situation to the table. And they bring solutions, also.

Account Management
The Account Management Team is the link between us: the OnlineConnex call center Services professionals, and you, our client.

The Account Manager ensures that our role in your project is a success. Daily, they watch our performance. They take your calls, address concerns and make sure you are getting the attention you need. Weekly, they provide regular feedback and the reports you require. These are keys that we use to monitor our progress and ensure that we continue to bring you outstanding results.

Technical Support
OnlineConnex believes that having you as a client is both a privilege and a responsibility. We respond to the challenge by providing you with our industry-leading customer Services. OnlineConnex is your 24/7 Services and we complement your professionalism with our own.

We intend to achieve a level of support excellence that exceeds your expectations and differentiates OnlineConnex in the marketplace. We are committed to offer you the best possible customer Services, with quality hosted services dedicated to enabling your success.

Both John and Madhup are hands-on and active in the daily operations of the corporation and both are available to consult on the issues facing your organization.

The staff of OnlineConnex consists of experts in their respective disciplines: call center technologists, trainers, database administrators, financial managers, systems and network operations technicians, account representatives and more.

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