Excel Informatics Private Limited

Networking solutions based on Products from 3Com, Acton, Molex, AMP, CISCO, Nortel, D-Link, Linksys, etc. which includes sales of the peripherals like Network Switches, Routers and other networking components as well as structured cabling, fiber-optic solutions, consultancy, designing and implementation, Remote connectivity using Routers, Wireless Network Solutions. We are also certified by D-Link as Cabling integrator.

Being an Authorized Dealer, We have a dedicated team who always in the market for getting an inquiries for PCs, Servers and all types of Networking peripherals. We are providing hardware solutions from several brands like IBM/Lenovo, COMPAQ/HP, ACER & Spice Net products in terms of servers, desktops, Notebooks.

• Sales & Support for all branded & un-branded products.
• Annual Maintenance Contract (AMC)
• Third Party Maintenance (TPM)
• Skills Only Services (SOS)
• We have a good expertise on Olivetti Make Passbook Printer repairs and servicing on Component level. We are maintaining around 200 passbook printers in Banking Sector.

Novell NetWare
Microsoft Products such as Windows NT, Windows 2000, Windows 2003 Servers and other desktop operating systems etc.
Unix Linux Solutions (Linux base Thin Clients).

A dedicated Work Controller monitors the incoming customer problem calls and also dynamically allocates these calls to the Engineers and monitors our response to calls on a call-to-call basis. It provides on-line information regarding all maintained system parameters to field Engineers and thereby reduces the repair time.

Some users are not aware of the actual problem and are unable to provide the complete information required while logging a call with our Work Controller. Therefore, while carrying out installations of new systems or on inspection (in case of an existing system to be covered under AMC), our Engineers? takes a half an hour session to explain the basics of do?s and don?ts to the users.

Regular Preventive Maintenance is undertaken essentially for trouble free working of the equipment on a quarterly basis. This ensures that components last well past their life, and that the overall efficiency and up time of the system is high.

We track each complaint from the time it is logged in with the Work Controller till it is resolved effectively. Complaints are escalated in a pre-defined manner based on time and technical difficulty. Customer may also escalate complaints to the Customer Service Manager or the Central Technical Support.