Fathima Tradex

Kochi, Kerala


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Privacy Policy

Security and Purchasing Information

Security is a legitimate concern. It is important to know that transactions made on this Web site are secure and that your payment information is safe and private.  When you order through this site, you are using Secure Sockets Layer (SSL) technology, the industry standard in e-commerce security, to keep your information secure.

Utilizing a digital certificate. This digital certificate acts as an authentication passport so that you can be confident that our company is legitimate and certified for e-commerce.


When you visit this site, there are two clues you can look for to confirm that your information is secure:

  Icons verify that the security feature is active in Internet Explorer, a padlock icon appears in the bottom right corner of your browser window. in Netscape, depending on the version, a blue key icon or a lock icon appears in the bottom left corner of your browser window. 

  The prefix to this Web site address will change in your browser from "http:" to "https". The "s" signifies that your Web site is running from a secured Web server.

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Delivery, Refund & Cancellation Policy

  We will always process orders as quickly as possible to offer the best service we can.However, any date or time period for delivery will be considered as indicativeonly and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order .

  We cannot be held responsible for losses or inconveniences caused as a result of delays
in deliveries by us or our suppliers.

  All products are shipped by the vendor of our choice. All delivered product must be acknowledge for upon receipt. Deliveries will only be made to the address of the person what he mentioned at the time of signup.

  In case of any defect or damaged occurred while shipping , the delivered product is replaceable only if it is notified within 3 days after delivery after which the delivered product is not liable for replacement.

  Order once placed will be will only be cancelled if no shipping of product is done. Once the shipping is done, order will not be cancelled at any cost.

  In case of fail in delivery  or cancellation of purchased orders, the amount paid will be refunded completely within 7 days after notification to buyer about failure in delivery.

  Natural and extracted vegetable oils are supplied only on demand. In case of unavailability of any product, fathima traders have all rights to cancel any placed order by user. In case of such cancellations, buyer will be informed explicitely and money will be refunded within 15 working days.

  Once your Order is successfully placed,you will receive a confirmation over email from FathimaTradex.com This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online

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