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Firstcall Tele Services Private Limited

Firstcall Teleservices has been assisting individuals and companies across Hyderabad in Connecting perfectly with their customers – existing or intended – to sell ideas, products and Services. Company Head Office is situated in Hyderabad City with class infra and Experts providing solutions to various clients in India . Firstcall Teleservices has worked with more than 5 Clients our services have involved a consultative approach in each engagement.

Factsheet

Basic Information

Nature of BusinessExporter and Service Provider
Company CEODeepak Bansody
Total Number of Employees11 to 25 People
Year of Establishment2012
Legal Status of FirmLimited Company (Ltd./Pvt.Ltd.)
Annual TurnoverRs. 1 - 2 Crore

Statutory Profile

GST No.36AABCF9020H2ZS
CIN No.U72300TG2012PTC079177

Our Vision

To be the best in class & provide cost effective solutions

Awards & Recognition

Accolades Reward & Recognition We provided employment to 30 women through Rajeev yuva kiranalu scheme.

Our Mission

Adding value to our clients by offering them cost effective solutions, improving quality, enable them to enhance their customer satisfaction.

Our Values

  • Ownership
  • Flexibility
  • Transparency
  • Simplicity
  • People centric
  • Mutual Respect

Board of Directors


Deepak Bansody
Managing Director


Deepak Bansody is an accomplished leader having led operations in several organizations, creating high performance teams and successful businesses across India. In a career spanning over 17 years, He has worked with the service Industry for 14 years; in different organizations in the BPO industry.

He has worked in senior positions across multinational companies including Mphasis, First source, Tech Mahindra, Spanco & Digicall. In his last assignment with Digicall Deepak was heading South Operations, Training and Quality, HR, Admin, Finance & Infra, transition, BD & expansion. Deepak is also a certified Green Belt in Six Sigma Quality during his stint in First source.

Deepak has over 17 years of experience in the ITES industry. Prior to joining Digicall, he was working with Spanco BPO as GM & Site head at the Dehradun / Gurgaon centers of the company. He is COPC trained and Six Sigma Green Belt certified/ Black belt Trained. Deepak has worked for few of the Top BPO players in India, Swan Marketing, Telstra Australia, Mphasis (EDS), First Source Solutions LTD, Tech Mahindra, and Spanco, DigiCall BPO before joining FirstCall. He has multi-industry experience had an opportunity to serve varied portfolios in diverse industry segments and have achieved competence in the setting up of servicing contact centers including Recruitment, Training, Transition, Quality, Operations, training, Admin,Finance and Vendor Management.

A highly creative and a goal-oriented professional with 17 years of experience in solid Business development, telecommunications, advertising, marketing, Sales, Banking & customer service. Demonstrated experience in brand management, production, traffic, and budgeting. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player, working effectively with sales, editorial, and senior management in accomplishing objectives.

Specialties

Expertise in Operations, ISO, Compliance, Trasitioning new projects, Desiging & implement the best in class methods for desired results, Piloting process & stabilzing the same, Manpower planning, Employee satisfaction, retention, Relationship management with Client,peers, DR's & Seniors. SLA managment, Plan and ensure recruitment, training and growth of personnel, career pathing,Negotiations,Identify new business opportunities and mining them.
+ Read More

Our Management


Deepak Bansody
Managing Director


Deepak Bansody is an accomplished leader having led operations in several organizations, creating high performance teams and successful businesses across India. In a career spanning over 17 years, He has worked with the service Industry for 14 years; in different organizations in the BPO industry.

He has worked in senior positions across multinational companies including Mphasis, First source, Tech Mahindra, Spanco & Digicall. In his last assignment with Digicall Deepak was heading South Operations, Training and Quality, HR, Admin, Finance & Infra, transition, BD & expansion. Deepak is also a certified Green Belt in Six Sigma Quality during his stint in First source.

Deepak has over 17 years of experience in the ITES industry. Prior to joining Digicall, he was working with Spanco BPO as GM & Site head at the Dehradun / Gurgaon centers of the company. He is COPC trained and Six Sigma Green Belt certified/ Black belt Trained. Deepak has worked for few of the Top BPO players in India, Swan Marketing, Telstra Australia, Mphasis (EDS), First Source Solutions LTD, Tech Mahindra, and Spanco, DigiCall BPO before joining FirstCall. He has multi-industry experience had an opportunity to serve varied portfolios in diverse industry segments and have achieved competence in the setting up of servicing contact centers including Recruitment, Training, Transition, Quality, Operations, training, Admin,Finance and Vendor Management.

A highly creative and a goal-oriented professional with 17 years of experience in solid Business development, telecommunications, advertising, marketing, Sales, Banking & customer service. Demonstrated experience in brand management, production, traffic, and budgeting. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player, working effectively with sales, editorial, and senior management in accomplishing objectives.

Specialties

Expertise in Operations, ISO, Compliance, Trasitioning new projects, Desiging & implement the best in class methods for desired results, Piloting process & stabilzing the same, Manpower planning, Employee satisfaction, retention, Relationship management with Client,peers, DR's & Seniors. SLA managment, Plan and ensure recruitment, training and growth of personnel, career pathing,Negotiations,Identify new business opportunities and mining them.

 + Read More

Social Responsibilities

  • We Support Girl Child
  • We Support Women Employment in Semi-Rural Area

Our Clientele

Kotak Life Insurence

Our Team

  • ighly Skilled team of 3 IT/Technology Professionals
  • 24*7 Helpdesk onsite Support
  • 24*7 VPN Support
  • Cisco Certified Professionals for management fo network infrastructure.
  • Microsoft Certified Professionals for server and Workstation management.
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