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Freshworks Technologies Private Limited

Chennai, Tamil Nadu

| GST  33AABCF6966C1ZS

| Verified Supplier

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Freshworks Technologies Private Limited - IT / Technology Services of freshdesk software, freshsales software & freshservice software in Chennai, Tamil Nadu.

Nature of Business

IT / Technology Services

Legal Status of Firm

Private Limited Company

GST Number

33AABCF6966C1ZS

Freshdesk Software
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Freshdesk Software

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Intuitive, feature-rich, affordable customer support software

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With Freshdesk, you can…
  • Streamline all your customer conversations in one place
  • Automate your repetitive work and save time
  • Collaborate with other teams to resolve issues faster

 

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Freshsales Software
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Freshsales Software

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“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly complicated because it allows for so much customization that you end up doing nothing.When we explored Freshsales CRM, the first thing I remember saying is, okay, the interface is clean and simple.”

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Freshservice Software
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Freshservice Software

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IT Service desk that's actually simple

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

Gartner Peer Insights Customers' Choice

Freshservice has yet again been voted the customers' choice for ITSM software. The most usable service desk software is now the most loved too!


Everything you need for IT support
Easy to use and set up

Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.

Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person


Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents


Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry


Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road

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Freshchat Software
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Freshchat Software

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Turn visitors into leads and customers into happy, engaged users

Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.

Engage before they exit and qualify leads with Bots

Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM.


Get all the context you need to sell smarter

With events timeline, user information, and social profiles, know who you're talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.


Don’t stop with selling. 
Support and delight customers

Talk to your users before it’s too late. Set up campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, or share tips and best practices.

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Freshcaller Software
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Freshcaller Software

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Modern phone system for sales and support teams

No hardware. No downloads. No maintenance cost. Plug-n-Play our cloud PBX system today.

Why Freshcaller?
Absolutely Zero Hardware

No need to invest in phone hardware for your call center.


Absurdly Easy Setup

A web browser and working internet connection are enough to run your call center.


Astonishingly Affordable Software

Kick-start your journey with a pay-as-you-grow plan. Our success lies in your growth.

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Freshteam Software
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Freshteam Software

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The smart HR software for growing businesses

Manage your hiring, on-boarding, time-off, employee data and HR workflows in one place.

Everything you need to make impactful HR decisions
Applicant Tracking

Find, interview, and hire great candidates

Org Chart

Make it easy to find who’s who using visual org chart.


Employee Database

Organize all employee data and files securely.


Timeoff Management

Track, approve and report time off requests with ease.


Other Highlights
Secure and scalable Rich candidate profiles Customisable employee records Custom career sites Hiring team collaboration Timeoff requests and approval Job board integrations Offer management Reports and analytics Sourcing partner management Configurable onboarding kits iOS and Android apps Integrations with calendar, assessment services etc. Interview management

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Freshmarketer Software
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Freshmarketer Software

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All-In-One Conversion Optimization Suite

Convert your website visitors through highly robust conversion optimization techniques.

What makes us unique?
All the tools that you need in one pack

Save your time and money by not juggling between tools. Everything you need to analyze, optimize and personalize website is at one place.

Do more with the Chrome extension

Create experiments in just two minutes with our Industry’s first Chrome extension. Easily manage your experiments with one click from wherever you are on the web.

Track everything in real-time

Capture visitor action on your website and render user journey in real-time. Track every click, scroll, conversion, and drop-off and uncover insights that were never imagined.


Provide context instantly

Avoid going back and forth between different tools to share information. Invite anyone in your organisation to a discussion and give them instant access to all the relevant information resulting in faster and more effective collaboration.

Declutter your work

No more struggling to stay on top of every little thing your team is saying, for fear of missing out. Have focused conversations about the work you are doing. View your discussions easily, without getting lost in multiple threads of conversations.

Enjoy a truly integrated experience

Integrate your apps, so you can retain all your interactions right where you work. Your conversations and work are now always linked for everyone to see!

Create a team communication hub

Context can go beyond your helpdesk or CRM. Introducing Freshconnect Team Messages - the team communication tool for all contexts. Now, you can have  1:1 or group discussions to collaborate with your team: work on  tasks and projects, discuss ideas, or share common interests.

 

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Freshping Software
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Freshping Software

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Reliable website uptime monitoring

Monitor 50 URLs • 1-minute interval • 10 Global locations • 5 Public status pages

 

All-in-one uptime monitoring suite
Instant downtime alert

Freshping monitors your website every minute & notifies instantly if your website goes down

Multi-Channel notification

Slack, Twilio, Email & more. Wherever you are, receive downtime alerts on the go

Free Public status pages

Communicate status of your web service & incidents with your customers in real time

10 Global locations

Understand your website’s status and response time for customers located across the globe

Multi-user login

Ensure business is as usual with your colleagues. With Multi-user login, 30 users can receive instant downtime alerts & weekly reports

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Freshstatus Software
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Freshstatus Software

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Better Statuspage, 
FREE forever

Incidents • Maintenance • Uptime history • 250 Subscribers • 5 Users

Why Freshstatus?
Branded public and Private status pages

Customize your status page to reflect your brand by adding your logo and social media links or by pointing it to a custom domain. With Freshstatus, your customer is always in the loop. Cut support cost, build trust by communicating status of your system to customers at all times. With Freshstatus private status pages, your team can now have an internal status page to keep all internal stakeholders informed in real-time.

Create and manage incidents with ease

Create incident, add real-time updates to the incident, change service status with a simple Twitter-like interface. Freshstatus comes with incident templates and editable updates and enables you to send email to subscribers or tweet to your followers, thereby giving you complete control over the incident’s communication. You can also post private messages and collaborate with your team, in context, with private notes.

Notify customers in real-time with email and Twitter integration

Just posting incident updates on your status page won’t cut it. To avoid outcry on social media, it is important to proactively inform your customers. This helps you avoid the avalanche of support requests and build trust. With Freshstatus send out instant real-time notifications via email & also keep all your twitter followers posted.

Scheduled maintenance and automations

There are times when you need to take the system offline for a major update or a simple health check. While you might work on picking a time that works for everyone, it's equally important to make sure that everyone is aware of the schedule. With Freshstatus, you just need to schedule it and we’ll do the rest for you. Customers are reminded at custom intervals and statuses are automatically updated.

Showcase reliability with historical uptime

Freshstatus lets you keep unlimited history of incidents & services’ availability. Showcase reliability of your services to your prospects by providing historical uptime. Also, with incident & maintenance history, be transparent about the system status & showcase how you have improved it over time.

Learn from every incident

Every incident, maintenance and service availability metric is tracked. For example, you can track the mean time to resolve an incident or frequency of incidents over time. These are just some of the many out-of-box incident insights that help your team learn from every incident & improve their overall response readiness. Also figuring out which services get impacted frequently hence need your close attention, will now become obvious with Freshstatus incident analytics report.

Private notes in Incidents

Collaborate with your team, in context, in every incident with private notes.

Private RCA

With RCA, get to the root cause of an incident and make sure it doesnt repeat itself

Custom domain

 

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Freshservice

Freshservice

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Freshsales

Freshsales

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Freshconnect Software

Freshconnect Software

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