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Food Services

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Sales Mystery Audits

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Goswami Services - Service Provider of mystery shopping service, internal audit service & travel mystery shopping in New Delhi, Delhi.

Nature of Business

Service Provider

Mystery Shopping Service
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Mystery Shopping Service

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Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.

Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. Goswami Services uses customised methodologies to assess how customers experience various products and services.

Typical Areas we cover in Mystery Shopping
  • Brand Assurance/Compliance Evaluations
  • Customer Experience Evaluation
  • Customer/Guest Service Evaluations
  • Customer Touch Points Evaluation
  • Signature Employee Evaluation
  • Brand standards Implementation Evaluation
  • Competitive Benchmarking
  • Customer Experience Management
  • Service Level Quality Assurance
  • External and Internal Ambience
  • Relationship and Building Behaviour
  • Sales/Product Promotions
  • Sales Technique/Methodology
  • Cross selling/Up-Selling
  • Staff knowledge about Products and the Brand
  • Security Process
  • Telephonic Interaction Skills

Types of Mystery Audits we do:
  • Experience Mystery Audits
  • Price Break Mystery Audits
  • Sales Mystery Audits
  • Promotion Mystery Audits
  • Video Mystery Audits
  • Telephonic Mystery Audits
  • Competition benchmarking
Shopper Database

We have one of the unique mystery shopper database. They are just like a group of normal customers who would give you a critical insight of your customer service and your brand. We have them available in almost all india they are carefully picked by us on the basis of fulfilment of certain criteria. Some of them are working with us on Full time (200+) basis and some of them are Part time (1000+) mystery shoppers. Our mystery shoppers are detail oriented, thorough observant and committed to deadlines, they are honest in their evaluations and keep all information regarding the assignments confidential.

We have mystery shoppers from various fields of the industry. You pick an industry and we have one working as a Mystery shopper with us like for example we have:

  • Ex General Managers of 5 star hotels
  • Frequent Business Travellers more

Also our database is constantly updated and filtered because we believe in keeping only the best.

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Internal Audit Service
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Internal Audit Service

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Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Internal auditing is a catalyst for improving an organization's effectiveness and efficiency by providing insight and recommendations based on analysis and assessment of data and business processes. With commitment to integrity and accountability, internal auditing provides value to governing bodies and senior management as an objective source of independent advice More Services

  • Compliance Audits
  • Stock & Cash Audits
  • Tax Audit
  • Health & Safety Audit

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Travel Mystery Shopping
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Travel Mystery Shopping

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Guest Service areas should be handled carefully by understanding the purpose of the guest's travel in order to provide required comforts and other related services during the travel.Our operations audits and trainings are customised to match the type of products and service this domain demands.

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Retail Mystery Shopping
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Retail Mystery Shopping

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In the retail environment, it is important to know how well your team handles your customers. Mystery Shopping provides a true picture of your staff's customer service skills. Through our Mystery Shopper programme, one of our trained researchers will become a customer, visiting one or more of your outlets. He or she would provide reports on the general customer experience. From the results, you'll be able to evaluate their compliance with company procedures.

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Food Services
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Food Services

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Our food services include quality checks for Restaurants, Quick Service, Take Away, Fine Dining, Bars, Nightclubs, Drive In, Coffee Shops, Home Delivery etc.

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Tax Audit  Service

Tax Audit Service

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Telephonic Mystery Audits
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Sales Mystery Audits

Sales Mystery Audits

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