HCL Comnet Limited

Application support and maintenance has traditionally been aligned to application development, especially in the case of bespoke applications to retain knowledge and provide instantaneous reactive support in case of problems.   But we at HCL thought beyond the obvious and developed an altogether new proposition called Integrated Operations Management Services (IOMS) which integrates application support into the run side of business and achieves effectiveness and efficiency in running application support by creating application knowledge clusters and cross training to ensure that operations knowledge is institutionalized and is independent of the people supporting it.