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Hi-Tech Outsourcing Private Limited

Ahmedabad, Gujarat

| GST  24AABCH4677G1ZL

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Knowledge Process Outsourcing Services

Developed economies are facing great shortage of skilled, trained and specialized professionals in various knowledge-intensive high-skill sectors, such as research and development, engineering design, information technology, financial risk management etc. This is the main factor fuelling the rapid growth of Knowledge Process Outsourcing industry. KPO is a shot in the arm of the ailing BPO sector.

Till recently outsourcing was synonymous to Call centers or BPO units. While most go a part of the outsourcing pie in the form of Telesales calling, Inbound support, some got into data entry, data management, data conversion and high end technical services jobs. Still outbound calling forms the major part of the BPO services, with more and more call centers mushrooming and the business remaining largely the same the survival is a question mark for most. KPO is the next step in the industry and also the answer to "How will the ailing BPO service?".

The trust developed through BPO is now being transformed into KPO. Companies overseas are willing outsource more complex and high risk processes.

Knowledge Process Outsourcing

Knowledge Process Outsourcing, a subset of the broader Business Process Outsourcing industry has become a buzzword in the outsourcing industry. Research studies and recent news articles have proclaimed rapid growth for this high margin, high value space. It can be described as the delivery of high-level, knowledge intense transaction and contact centre processes by people who have domain-specific, vertical skills.+ Read More

Medical content and Services
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More and more people and organizations turn to the Internet for health information with the rapid pace in clinical research activities. Producing health and medical content require much resource like highly trained and specialized professionals in various knowledge-intensive high-skill sectors. Developed economies like the United Kingdom and the United States are facing much shortage of these resources. In this scenario outsourcing is increasingly becoming necessary.

The medical content and services that are being outsourced include:

  • Content classification
    Content classification in wide a range of standards such as UNSPSC, eCl@ss, SMD EGII and JPPSG that assist in analysis.
  • Data Cleansing
    This process involves refining and standardizing data files that have been merged from different databases.
  • Attribute Extraction
    In this services attributes such as product name, brand name, trade mark, color and manufacture number are extracted with the help of data libraries, search engines and printed catalogues.
  • Data Enhancement
    Experienced professionals identify valuable data and information that can be used to enhance the efficiency of the client's sales and marketing, planning, strategy, and other functions. By employing advanced statistical methodologies internal data is categorized and segmented to make it more useful and finally the enriched data is integrated into the client's current databases or management information systems.
  • Schema Mapping
    This service consists of Mapping of commodity taxonomy changes and Data migration from existing content to different schema versions and handling of schema change requests by the client's suppliers.

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Pharmaceuticals Services
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Pharmaceuticals Services

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Multi-national companies in the pharmaceutical field are facing great challenges like spiraling research and development costs, pricing pressures, absence of blockbuster molecules and increased overheads. In this scenario, outsourcing of high end processes to third-party service providers is a viable strategic option adopted by them. The services that are being outsourced include:

  • Pharma Clinical Trials
    This service provides research support for Phase I-IV clinical trials across broad therapeutic areas.

    A new drug is tested for the first time in a small group of healthy volunteers in Phase I trial. This is to determine the early safety profile as well as to gather information on the pattern of drug distribution and absorption, metabolism and other pharmacologic actions of the drug in human body.

    In Phase II trial the drug is tested for the first time in patients with the actual disease condition of interest. Information on the initial efficacy, optimal dosage and further details concerning the safety of the drug is collected in this phase.

    Phase III clinical trial is conducted in a large number of patients with the target disease to gather enough data to statistically demonstrate the efficacy of the drug.

    Phase IV clinical trial is done after a drug has been approved. It involves clinical studies for gathering more information on the drug used in the general population.
  • Clinical Data Management
    In this service the data management and biometrics team supports data validation of Phase I-IV clinical trials.

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Intellectual Property Research
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ntellectual property research is a significant part of Knowledge Process Outsourcing. Drafting and filing of patent applications are very expensive in the United States. It may cost about $10,000 - $15,000 to draft and file a patent application with the United States Patent and Trademark Office. By outsourcing this high end process the client can earn about 50 per cent cost saving.

It involves processes that include:

  • Prior Art Search
    In this service experienced Investigators search through online patent and literature databases and provide documents that indicates an invention lacks novelty or is obvious.
  • Patent Writing
    Professionals specialized in the field of Intellectual property draft some or all sections of the patent applications including background information, detailed description, summary and abstract of the invention, based on the claims provided by a patent attorney. The final draft of the patent application is reviewed and processed by a registered US Patent attorney.
  • Patent Drawing
    Preparing illustrations for patent applications that comply with the rules of different patent offices throughout the world, using advanced CAD/CAM applications.

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Animation and Simulation Services
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lobal businesses are facing great challenges for introducing new products and services into the market. Animation and Simulation enhance the effectiveness of communication in technical, educational and business environments. It helps to elucidate product features and functionalities in the finest detail. By outsourcing this high end process the client can earn about 40-60 per cent cost saving. The Animation and Simulation services that are being outsourced include:
  • Interactive animation
    This process exactly conveys the information that is required by the viewer.
  • Linear animation
    This process demonstrates separately the exact steps a user needs to take to perform a certain task. It replicates the actual situation.
  • Simulation
    Simulations enable the users to study the features of a product in a safe, realistic and cost-effective way.

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Litigation Services
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Litigation Services

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The dynamics of the legal industry have inspired to bring a new thinking in the operational methods of law firms and in-house legal departments. Increased competition, high overhead, changing markets, practice management and operational inefficiencies, along with increased customer demands, are the factors that tend to change the face of the legal industry. Outsourcing is increasingly becoming necessary in this scenario.

The Legal services that are being outsourced include:

  • Legal Research
    This process helps global law professionals and firms to utilize the services of offshore legal research staff to obtain more customized, quicker, and cheaper legal research assistance in getting legal citations and case pulls.
  • Legal Publishing
    This service assists law firms and law departments in activities including, developing subject related case studies, news collation and publishing.
  • Legal database management
    In this process the required legal data will be made available clients through a secure online database access system managed by experienced professionals

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Database Development Services
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N A dynamic digital environment organizations and professionals who serve a broad Spectrum of user communities with different backgrounds, interests, and purposes Are finding the need to provide highly targeted information very quickly to customers, Suppliers, and employees. Outsourcing this high end process provide 40-60 per cent Cost saving for the clients.

It Involves processes That Include:

  • Database publishing
    This service helps to create highly personalized documents quickly and Efficiently using computer databases and programmed documents or Templates.
  • On-line shopping
    By centralizing information in a database the entire products range can be Displayed on the internet. This helps customers to shop and order on-line.
  • Data enhancement
    In this process the service of experienced professionals is used to identify Valuable information that can be used to enhance the efficiency of the client's Sales and marketing, planning, strategy, and other functions. By employing Advanced statistical methodologies internal data is categorized and Segmented to make it more useful. Finally the enriched data is integrated into The client's current databases or management information systems.
  • Data cleansing
    This process involves refining and standardizing data files that have been Merged from different databases.
Challenges

Knowledge process outsourcing when contrasted with business process outsourcing Sector faces more challenges. In bpo sector, clients provide the business process Requirements to the outsourcing service provider. Kpo demands professionals with Advanced analytical and specialized skills in specific domains. Confidentiality and Enhanced risk management, requirement of higher level of control and high Investment for infrastructure are some of the challenges involved in this sector. Regardless of these challenges, indian outsourcing industry still expects us companies To significantly increase the volume and depth of kpo activities executed from india. In The next few months, kpo sector will have a thumping impact on the indian and us Economies.

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