Products & Services
Hogo Works Solutions Private Limited
HOGO is a contact center and transaction processing services provider that delivers high quality IT Enabled Services that leverage an offshore delivery model. HOGO brings together a unique combination of technology expertise and business processing capabilities to deliver innovative back office solutions to client organizations.
We are focused on providing a wide spectrum of services. HOGO Works Solutions Pvt. Ltd. (HOGO) is an outsourcing company having its own state of the art call center in the heart of Bombay, India. With a capacity of 150 seats, it is well equipped with new age technology to provide cutting edge solutions to our clients. HOGO is mainly into managing offshore projects from telemarketing to software development.
|Nature of Business||Service Provider|
|Company CEO||Ravikant Mishra|
|Total Number of Employees||51 to 100 People|
|Year of Establishment||2005|
|Legal Status of Firm||Limited Company (Ltd./Pvt.Ltd.)|
|Annual Turnover||Rs. 5 - 10 Crore|
Quality Policy / Processes
We at HOGO believe that Quality comes first. The quality control department works round the clock to achieve and sustain the Performance Standards. To ensure high quality, we follow the Total Quality Management (TQM) process from conception to inception.
The HOGO Quality Manual serves as a guide to understand the steps followed to achieve maximum quality. It is a systematic approach towards every aspect of a BPO project and covers key areas like processing, customer service, accuracy in data, feedback, performance records. The
sole purpose is to clearly define processes to constantly review and upgrade the quality standards, set new benchmarks to exceed expectations and enhance productivity. These processes are subject to changes or updates as required by the client, or to satisfy the requirements that may arise at any point in time.
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Team / Manpower
hogo enjoys one of the lowest attrition rates in the indian industry and has been instrumental in setting up well recognized hr practices as a multi-national employer.
hogo is recognised as a preferred employer for professionals in its market. A combination of challenging assignments, opportunities to work on latest technology platforms, international exposure, a strong work ethic, and focus on employee development, excellent compensation & benefits makes hogo an attractive place to work.
the hogo operating philosophy and the facility layout are designed to specifically address the employee needs and including all legal requirements. In addition, we will conduct periodic employee satisfaction surveys through external agencies such as gallup, and track drivers of employee satisfaction and dissatisfaction. Action plans will be developed to ensure that these concern areas are addressed.