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Infrastructure & Facilities

Infrastructure

Infrastructure : IT
Systems and servers:
More than 100 computers with high speed Pentium 4 processors, 512MBs of DDR each and 17” Samsung color monitors and 17” TFTs.
Four Asterisks based server make of IBM.
Two Database servers make of IBM.
One Mikrotik based server make of IBM.
One FTP server (Internal as well external) make of IBM.
Wireless CISCO(Router) working as a external sGateway with maximum speed up to 108Mbps.
SRW-224G4 (REAL SWITCH) with 24 ports make of CISCO.
MP-124 (Audio code with 24 ports).
direct international lines VOIPs.
DES- 1024 R (Internal or fake switch with 24 ports) make of CISCO
Power supply:
24 hours backup power supply with online UPS backup power system, minimum power backup up to 10 KVA.nimum power backup up to 10 KVA.
Network Specifications:
Latest category-6 UTP (make of CISCO) cables with 100/1000Mbps Fast Ethernet and Gigabit Ethernet support.
Network with 6 Domains (BPO, AGENTS, MANAGEMENT, BILLING, TECH, and HR) fully secured.
5.75 Mbps Downlink and 3.25 Mbps of Uplink Bandwidth.
Having 15 real IP addresses used for Browsing via NAT/PAT from MIKROTEK Server and calling from the VOIPs
Security Aspects:
Having 15 CCTV on all over the flange for security aspects.
Real time Computer Desktop recording system.
Communication :
Dedicated Leased line for high speed Internet access.
Cable connection as backup for Internet.
Modem, Routers and all necessary facilities.
Infrastructure : Facilities
ICAN BPO operates out of a state of the art centers at Mumbai in India offering 100% business continuity to all our clients. The combined office space of the centers is over 15,000 sq ft.
These centers are located and built under the Special Economic Zone of Government of India providing world class infrastructure. These sites being export oriented also get additional security from the government.
These facilities houses over 500 team members and has capacity to house additional 1500 employees on shift basis.
Fully secure with Biometric/Smart-Card Access Control, Fire Alarms and Closed Circuit Cameras
Over 15 MBPS of Internet Bandwidth with redundancy for all vital infrastructure
Our India centers are inter-connected via dedicated leased lines.

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