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Other Services

Pioneers in the industry, we offer Inbound-Appointment Scheduling Service, Email Support Service, Chat Support Service, IT Consultancy, Xbrl - Extensible Business Reporting Language and Inbound-Customer Support Service from India.

Inbound-Appointment Scheduling Service
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Overview:

Appointment setting is the best way for organizing one to one meeting with your clients and sales teams. Proper appointment scheduling can ensure that your sales person spends his precious time in meeting only the best prospective clients out of the entire probable lot.

Our Services and Their Features

Ican BPO uses dedicated online calendar to coordinate between the targeted customers and your sales team. Our appointment sales agents are always willing to serve your customers with the consideration they expect. We handle all your calls proficiently to provide best service to your customer. Our telemarketing professionals will work on your lead list and make persuasive sale pitches to thousands of targeted customers daily. Once the prospective customer gets convinced and is interested in your product and services then our telemarketing agents will set an appointment for your sales team to close the deal.

Why Ican BPO?

  • We guarantee 99% uptime on all our services.
  • We ascertain 24/7/365 availability to ensure that you are in contact with your customers round the clock.
  • You get complete customer satisfaction and quality work.
  • We have clientele spanning across the globe, backed by multi-language support.

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Email Support Service
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Email Support Service

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Overview:

Today Email has grown to be one of the prime means of communication and customer relationship management. Since companies have ample amount of emails to handle, opting for email support can play a key role in coping up with the ever increasing demands of high level service by customers.

Our Services and Their Features

Ican BPO facilitates a professional, offshore email-based support system to manage your organization’s email queries and answer them promptly, efficiently as well as accurately. The key features of our Email Support Services are customer care, order fulfillment, technical support, resolution of escalated cases and complete query resolution.

Why Ican BPO?

  • We ensure instant response to the customer email and provide dedicated Customer Support Executives offering high-end expertise and quick response.
  • We guarantee the deployment of highest standard of professionals as well as skilled team for meeting all your company challenges.

The cost of sale lead qualification may vary from company to company on the basis of the different type of product and services.

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Chat Support Service
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Chat Support Service

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Overview:

Online chat support is one of the best ways of providing better, faster and efficient customer support services to your customer. Web based chat support is live and your customers will get immediate solutions to their problems. Such efficient customer care will improve your business and enhance your profits.

Our Services and Their Features

Outsourcing live chat support services to Ican BPO Call Center India can help you benefit from expert, efficient and cost effective online chat support services. The well trained Customer Care Executives at Ican BPO can individually answer each of your customers and bring tremendous improvement in your business.

Ican BPO’s efficient Chat Support Executives can help visitors on your websites browse through the products/ services and also provide extra information about the products and services. Chat Support Executives can make the selling process very short and convert the visitors on your websites into potential customers.

Why Ican BPO?

  • Chat support services at Ican BPOs enable your customer to get answers anytime as we provide round the clock service
  • Ican BPO chat support can also reduce shopping cart abandonment rate by up to 50%.
  • Availing our voice and email solution along with web chat support can give you unprecedented web sales.
  • Ican BPO Web chat pros would be a great way to engage your online prospects; they can initiate instant chat interactions and offer promotions to your visitors.
  • Our Live Chat service can be used proactively to close more sales, encourage repeat visits, and augment average order sizes.

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IT Consultancy
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IT Consultancy

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Overview:

Outsourcing your IT Consulting services to a reliable service provider can reap you significant benefits not only in terms of cost effectiveness but also in terms of work efficiency. With strong internet infrastructure base and professional IT specialists, India is growing to be the most preferred choice for those seeking to outsource their IT Consulting services.

Our Services and Their Features

Ican BPO has a strong IT Consulting Division that works to make your IT projects a complete success with strong project management. The proven robust architecture with data-driven software development aids us in identifying your true business requirements. Your products’ and business environment’s technical architecture has to be consistent with the project planning and management, therefore it is essential that your technical architecture is reflective of your business objectives.

Why Ican BPO?

  • We have extended our services for a host of varying projects and the clients have expressed utmost satisfaction on the way we help them execute the projects
  • With us you reap substantial cost-cutting and improved efficiency.
  • We work to streamline your entire process of project execution.

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Xbrl - Extensible Business Reporting Language
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At ICAN, We provide comprehensive XBRL solutions for all your filing needs (10-Q, 10-K, 20-F, Risk Returns) in conformation with SEC guidelines. We have a wide range of XBRL services on offer:

  • Block Tagging for Year 3 Clients.
  • Detailed Notes tagging for Year 1 & 2 clients.
  • Risk/Return documents for Mutual Funds.
  • Ability to prepare XBRL for Foreign filers
  • Tagging based on IFRS Taxonomy.

XBRL stands for eXtensible Business Reporting Language. Instead of treating financial information as a block of text, XBRL provides a computer-readable tag to identify each individual item of data. By attaching identifying tags to individual pieces of data, a business reporting document becomes “intelligent” data, allowing the exchange of business reporting data by encoding the information in a meaningful way.

Computer applications can use the XBRL data to recognize the information in an XBRL document - selecting, analyzing, storing, and exchanging it with other computers and present it in a variety of ways for users. As companies review their business reporting disclosure controls and procedures and begin to comply with new filing requirements, XBRL is becoming the chosen tool to help facilitate and restore confidence in business reporting and in turn, to communicate accurately the value of the company.

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Inbound-Customer Support Service
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Overview:

Revenue generation is the soul of any business as a result whatever be the plan of action, customer will and always remains the most important factor in any business operation. Reason behind being that they are the prime reason the services are delivered. As a result communication with them whether be it through telephones, emails, etc. is one of most significant aspect in the process of revenue generation. Quality customer care services can go a long way in uplifting the organization level. Customer service call center has a unique track record facilitating the best service to worldwide clients.

Our Services and Their Features:

Ican BPO, a perfect customer service call center facilitates the best customer relationship services to its clients. We harness the best manpower and deploy our best training facilities to ensure that the customers have the best experience with our professionals. We understand that our service is the face of your business and can bring in significant results to your market reputation.

Why Ican BPO?

  • A 24/7 dedicated customer service call center service so that your customers experience best services round the clock.
  • 100% transparency in operations; complete support of professional and well-equipped associates.
  • We give you a perfect mixture of quality as well as affordable customer service.

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Inbound-Order Taking Service
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Overview:

When a customer visits your catalog or website and wants to purchase your product or service, a phone call is usually the most preferred method for contacting you. Order taking services ensures that you never miss such calls from your customer. Mostly businesses using website, television or a radio advertisement to sell their product or services have to experience the order taking cycle. This service proves to be very beneficial to the companies who have complicated product and services and requires providing information to customers.

Our Services and Their Features:

Ican BPO has the competence to answer all your telephone calls 24/7, we can handle inbound call traffic in tremendous quantity. Whether you are selling a single product or multiple products, we have order taking services that is scalable and customizable enough to handle all your needs. We can save your in-house cost of establishing a separate a call center for sale and order fulfillment.

Why Ican BPO?

  • We deploy the latest technology, expertise and a flexible workforce to tackle high volumes of calls with a personal touch.
  • We facilitate order taking service in which the consumer can directly talk to live person to place an order and thus helps you to increase sale.
  • With us you get guaranteed 24 * 7 * 365 support.

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Inbound-Soft Lead Generation Service
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Overview:

Our soft lead generation can prove beneficial to both the buyer as well as the seller. The buyer can request information from several businesses that offer product or service that they are looking for and the seller is given the opportunity to pitch their product or service to someone who has given them permission.

Our Services and Their Features:

Ican BPO evaluates the need, interest and the underlying values of the consumers. We know that each generation has its own characteristics; keeping this in mind we categorize by generations and provide product and services accordingly. Our staff helps you create a program script containing your key qualification questions and defining what a lead is for your company.

Our Soft Lead Generation involve several phases, they are:

  • Script & List Creation
  • Inbound, Outbound & Follow Up Desk
  • Qualification and Lead Ranking
  • Lead Distribution

Why Ican BPO?

  • We provide high-quality market research which includes expert analysis of markets, products, services and competition.
  • You get shorter design-to-market lead times so that we can facilitate the most appropriate products and services.
  • With us you can avail unique insight into perceptions, experiences & attitudes influencing consumers’ beliefs & spending habits.
  • We ensure best updates on the campaign without losing the process track; every time Ican BPO creates a sales lead for your company, you get notification through email.

The cost of soft lead generation may vary from company to company on the basis of the different type of product and services.

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Inbound-Product Information Request Service
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Overview:

With an increasingly large number of products and services being introduced by various business organizations, product information request services have become an integral part of any business. A company may find it difficult to handle product support services as it diverts the attention from the core business activity. So it is wiser to outsource such a job to another organization which has the experience in managing product information request services. Ican BPO is one of the world’s leading providers of product information request services to customers round the globe.

Our Services and Their Features:

If your organization is looking for quality product information, then your search ends at Ican BPO. Ican BPO’s qualified agents can be your customers’ main information resource for any particular product or resource. Customer services can be tailored to meet your requirements. From handling product enquiries to jotting customer expectations our team can provide a good support on product information request.

Why Ican BPO?

  • We provide round the clock services on a 24/7 basis.
  • We facilitate well-trained employees, cost effective services and advanced technology.
  • We have the capability to handle high volume phone traffic and ensure effective customer response and solutions within a very short span of time.

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Outbound-Telesales Service
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Overview:

Outsourcing your outbound call center services can work great wonders in enhancing your overall client acquisition and retention. The sales up-selling as well as cross-selling strategies and techniques deployed by our professionals greatly help the organizations to meet the most challenging sales goals and objectives.

Our Services and Their Features

Ican BPO, in a very short span of time has lined up an entire range of outbound services such as lead generation services, appointment settings, telemarketing service, customer service, email and chat support. Additionally, we have tailor-made hiring and training program as well as multi-language support.

Ican BPO is driven by pragmatic and performance based approach for all outbound communications. Having strong domain knowledge, we are one of the major players in the BPO segment with an ISO: 9001 – 2008 certificate. We work with companies ranging from small enterprises to Fortune 500 companies, leading to booming partnerships which produces beneficial results to all the companies linked with us.

Why Ican BPO?

  • With us you get high quality outsourcing services; our ultimate goal is fulfillment of client objectives by using best technology base and talented workforce.
  • You get high quality services at cost effective rates.
  • We ascertain 24 *7 availability and 99% uptime on all our services.

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Outbound-Up Selling & Cross Selling Service
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Overview:

Up selling and Cross Selling product and services is vital for any organization to sell more and derive more profits. Up-selling call center services refer to drawing your customer's attention to a service/ product of greater quality and sometimes even a higher cost. The process of cross-selling is used to notify customers of any related product/service that comes with the main product or service that the customer is primarily interested in.

Our Services and Their Features:

At Ican BPO, we have experienced professionals trained in the art of up-selling services and cross- selling services. With our intelligent technological solution we merge our far-reaching database of past purchasing consumer patterns as well as additional third-party information, to evaluate the tendency of a consumer to purchase, following which we customize the product/ service offer accordingly. This intelligent practice assists us in attaining greater incremental revenue while capturing the valuable customer information.

Why Ican BPO?

  • We provide you a team of well-trained, dedicated professionals adept at cross-selling and up-selling.
  • We implement the most updated technology and infrastructure.
  • We facilitate the most solid back-up support to tide through all kind of emergencies.
  • Through our services you avail comprehensive support in maximizing the overall revenue generation while minimizing the overhead costs.

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Outbound-Appointment Scheduling Service
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Overview:

Appointment setting is the best way for organizing one to one meeting with your clients and sales teams. Proper appointment scheduling can ensure that your sales person spends his precious time in meeting only the best prospective clients out of the entire probable lot.

Our Services and Their Features

Ican BPO uses dedicated online calendar to coordinate between the targeted customers and your sales team. Our appointment sales agents are always willing to serve your customers with the consideration they expect. We handle all your calls proficiently to provide best service to your customer. Our telemarketing professionals will work on your lead list and make persuasive sale pitches to thousands of targeted customers daily. Once the prospective customer gets convinced and is interested in your product and services then our telemarketing agents will set an appointment for your sales team to close the deal.

Why Ican BPO?

  • We guarantee 99% uptime on all our services.
  • We ascertain 24/7/365 availability to ensure that you are in contact with your customers round the clock.
  • You get complete customer satisfaction and quality work.
  • We have clientele spanning across the globe, backed by multi-language support.

View Complete Details

Yes, I am interested!

Outbound-Lead Generation Service
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Overview:

Our lead generation can prove beneficial to both the buyer as well as the seller. The buyer can request information from several businesses that offer product or service that they are looking for and the seller is given the opportunity to pitch their product or service to someone who has given them permission.

Our Services and Their Features

Ican BPO evaluates the need, interest and the underlying values of the consumers. We know that each generation has its own characteristics; keeping this in mind we categorize by generations and provide product and services accordingly. Our staff helps you create a program script containing your key qualification questions and defining what a lead is for your company.

Our Lead Generation involve several phases, they are:

  • Script & List Creation
  • Inbound, Outbound & Follow Up Desk
  • Qualification and Lead Ranking
  • Lead Distribution

Why Ican BPO?

  • We provide high-quality market research which includes expert analysis of markets, products, services and competition.
  • You get shorter design-to-market lead times so that we can facilitate the most appropriate products and services.
  • With us you can avail unique insight into perceptions, experiences & attitudes influencing consumers’ beliefs & spending habits.
  • We ensure best updates on the campaign without losing the process track; every time Ican BPO creates a sales lead for your company, you get notification through email.

View Complete Details

Yes, I am interested!

Web Solutions
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Web Solutions

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Overview:

Overview Today internet has not only grown to be the most preferred medium for outreach and information propagation but also become the best option for carrying out functions pertaining to buying, selling, reviewing or marketing. The deployment of internet or web-enabled services to help businesses has seen a significant rise over the past few years. Reason being, 24/7 web-based support for your business helps you to manage data appropriately and service your customers better.

Our Services and Their Features:

Ican BPO provides you world class web enabled services with well-equipped, latest technology as well as organizational infrastructure. To ensure best services to our clients across the globe we have partnered with the following in the IT and Telecom infrastructure domain: • Desktops/Laptops : Dell and Wipro • Contact Center Dialers: Altitude • Servers : IBM • Routers: 3750 Series Router • Switches: CISCO Catalyst Switches • Headsets: GN Net Com, Avaya • IPLC: Tata Communications Ltd • ISDN PRI: Airtel Ltd.

Why Ican BPO?

  • We work on the highly result-oriented and web-enabled strategy to cater to all the e-commerce objectives of our clients
  • All our web-enabled customer contact services are appropriately designed and customized to handle the gap between our clients and their customers.
  • Our commitment and entire endeavor is to ascertain success in your online business.

Verticals Served

  • Engineering Enterprises
  • Financial Services
  • Healthcare
  • Hi-tech Products
  • Manufacturing
  • Retail & Distribution
  • Telecom
  • Transportation
  • Utilities & Energy

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