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I Care Peripheraal Systems
Our Services
AUTHORISED SERVICE PROVIDER
RECOMMENDED NORMS FOR SERVICE BY ASPS TO CUSTOMERS
SERVICE TYPES
RT
TAT(*)
Carry In
NA
8 Working hours
On-Site<=30 Kms
4 Working hrs
8 Working hours
On-Site>=30 Kms, <=75 Kms
Next Working day
2 Working Days
On Site>=75 Kms uptp 250 Kms
Next Working day
3 Working Days
SERVICE CHARGES FOR WeP PRODUCTS (**)
PRODUCT
Carry-in
<-30KM
31-75 KM
76-150 KM
151-250 KM
251 KM&->
WeP DMPs- Low End (upto 500Cps)
300
400
425
525
600
800
WeP Lasers Mono (upto 16 PPM)
500
600
625
725
800
1000
WeP DMPs – High End (>500 CPS)/ Pass Book
750
850
875
975
1050
1250
WeP LMPs
1500
1600
1625
1725
1800
2000
UPS/Pen Drive/M Store
300
400
425
525
600
800
** These are charges applicable for servicing post warranty. Parts will be as per price list applicable at the time servicing
LEGEND
Suffix”*” :
Subject to availability of Parts/Applicable where Wep has Warranty Stockist/Web peace of Mind Centre In other location this will take one more day
Suffix “#” :
No Service Charge for Warranty parts
TAT :
Turn-Around-Time – Time lag between call logging to call closure.
RT : Response Time- Time lag between Call logging time to Engineer arrival at customer site
Carry-in :
printers/Defective parts are carried in to ASP by the customer for repair and return
On- site :
service provided at installation site upon customer requirement and agreement on setvice charge.
Swap :
Defective parts exchanged with good ones
NOTES
3 months warranty offered on all repairs done on post warranty units/modules for the same defects for which they were repaired.
No warranty for the spares and consumables billed.
RECOMMENDED NORMS FOR SERVICE BY ASPS TO CUSTOMERS
SERVICE TYPES
RT
TAT(*)
Carry In
NA
8 Working hours
On-Site<=30 Kms
4 Working hrs
8 Working hours
On-Site>=30 Kms, <=75 Kms
Next Working day
2 Working Days
On Site>=75 Kms uptp 250 Kms
Next Working day
3 Working Days
SERVICE CHARGES FOR WeP PRODUCTS (**)
PRODUCT
Carry-in
<-30KM
31-75 KM
76-150 KM
151-250 KM
251 KM&->
WeP DMPs- Low End (upto 500Cps)
300
400
425
525
600
800
WeP Lasers Mono (upto 16 PPM)
500
600
625
725
800
1000
WeP DMPs – High End (>500 CPS)/ Pass Book
750
850
875
975
1050
1250
WeP LMPs
1500
1600
1625
1725
1800
2000
UPS/Pen Drive/M Store
300
400
425
525
600
800
** These are charges applicable for servicing post warranty. Parts will be as per price list applicable at the time servicing
LEGEND
Suffix”*” :
Subject to availability of Parts/Applicable where Wep has Warranty Stockist/Web peace of Mind Centre In other location this will take one more day
Suffix “#” :
No Service Charge for Warranty parts
TAT :
Turn-Around-Time – Time lag between call logging to call closure.
RT : Response Time- Time lag between Call logging time to Engineer arrival at customer site
Carry-in :
printers/Defective parts are carried in to ASP by the customer for repair and return
On- site :
service provided at installation site upon customer requirement and agreement on setvice charge.
Swap :
Defective parts exchanged with good ones
NOTES
3 months warranty offered on all repairs done on post warranty units/modules for the same defects for which they were repaired.
No warranty for the spares and consumables billed.
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