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India Source

Thane, Maharashtra
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Procurement Service

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Traveling Service

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Protocol Service

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Security Service

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Translation Service

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Welcome to India Source, a Division of Spicy, LLC. Our objective is to assist US-based companies with navigating the waters of doing business in India, either through sourcing products from India in the capacity of sourcing agents in India or selling into the country as an exporter .
We also represent Indian Companies in procuring technologies from the US as importers in India and in the capacity of a Marketing Agent to sell Indian goods in the US.
It is easy today to search online and find many suppliers who offer claims of their work and their professionalism. The problem is that unless you are on the ground in India and can meet that person face to face you have no idea if they actually really understand your specifications for an order, are reputable and honest, and have the capability to do what they say they will. Why leave such important tasks to chance?
India Source is about providing you the level of service you require while minimizing the risks involved in conducting international business in general and India Trade in particular. If you already know of reputable sources but want someone to manage the process we can simply handle the payment, inspection, shipping, duty and delivery. On the other hand, if you do not know a supplier or are unsure about the legitimacy of a supplier we vet that supplier to ensure that the quality you order is the quality you receive. It is our honor and our duty to source products and services from reputable, reliable, and professional companies who are interested in your needs as well as their own. International business is all about the long-term relationship that is mutually beneficial to all parties involved. We work hard to make that a reality.
Today India is quickly becoming a strong competitor to China for the development of goods and services especially in the fields of technology, biotechnology, medical and pharmaceuticals, as well as in small scale production requiring R&D. New Product Development is one area that is advantageous to look for as product development in India means lower costs, harnessing the brain power of highly educated people, and taking advantage of a 24-hour working clock due to time differences. In addition, India’s domestic consumption is driving tremendous growth in manufacturing which makes it an ideal place both to source goods from but more importantly possibly to provide supplies of much needed goods and services to support that growing process. Nowhere is this more evident than in the infrastructure which is in poor condition and which requires immediate investment just to keep up with internal demand. US and other foreign companies with the necessary expertise and desire will play a large role in making that happen. Even soft skills such as training are in high demand and are welcomed with open arms, as long as it is done in a tactful manner that is not representative of past foreign dominance and influence which Indians are loathe to remember after British and other foreign control for hundreds of years.
While India is still a 3rd World country it is on the verge of exploding. The population now stands at 1.2 Billion and will actually surpass that of China. While infrastructure is years ahead in China, intellectual capital is light years ahead in India. Add to that the greater transparency, close budding relationship between New Delhi and Washington, and the fact that India is the world's largest democracy and English-speaking country, making it a natural place for US companies to invest, do business and import from.
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Procurement Service
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Procurement Service

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It is a known competitive advantage today to source goods and services from abroad that are either cheaper or technically more proficient than that which is readily available in the marketplace at the then prevailing market rates. The goal of most US based companies is to maximize profits by minimizing expenses. Today that involves using in-house talent for sales and support as well as possible research and development on a conceptual level while taking advantage of efficiencies and economies of scale which exist abroard to make best use of limited resources. India Source can assist you in your search to find and work with appropriate vendors. If you are looking to buy an existing product and modify it for your local market or you seek to set up your own production facilities we can help. From vendor identification and selection to setting up full scale industry we have the resources in place to take your idea and make it a reality. Our services include everything from finding you a supplier to vetting that supplier, contract negotiations, onsite training, production inspections, auditing, surprise inspections, freight forwarding, cargo inspections, and finally administrative support. Should you desire to visit India personally we can make all the necessary arrangements. (Click Travel to learn more) Identify Customer Specifications --» Identify Potential Suppliers --» Vet Potential Suppliers and Present Customer RFQ’s --» Finalize on Suppliers signing off on contracts and proforma invoices --» Make Initial Payments --» SAMPLING --» Sampling Approval --» Production --» Inspecting Production Process --» Progress Reporting --» Finished Goods and Pre-shipment Inspections --» Final Payments --» Packaging and Shipping Inspections and Coordination --» Final Sign Off and Delivery of Goods at Port --» Shipping Updates --» Delivery Update --» Quality Inspections at Delivery Feedback

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Traveling Service
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Traveling Service

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Traveling is stressful enough but when you enter into the equation a trip to a foreign country that is 10000 miles away that is more than some can handle. India Source can help you to arrange all domestic and international travel on both sides of the world. From buying tickets to booking hotels and rental cars, from selecting appropriate insurance to tips for an easier trip, from instructions for packing and what to bring with you to medical assistance while overseas we are ready to step in as required.

Our goal is to minimize your stress and maximize your comfort and your time. We look for optimal travel times and routes so you avoid down time during extended holiday celebrations or political instabilities. We can arrange everything from picking you up at your home or office in the US to delivering you safely to your hotel and checking you in personally to ensure the hotel is satisfactory and the room has all the accoutrements of home! We advise you on ways to lighten your baggage to 'traveling well' despite setbacks and inconveniences which are an every day part of traveling in the developing world.

Lastly, we give you all the facts about the current health conditions you are entering into, what precautions to take and what to do in-country should you become sick. Proper planning prevents poor health outcomes!

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Visa Assistance Service
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Visa Assistance Service

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All Americans and most foreigners in general require a tourist or business visa in order to enter India. While it is not difficult to obtain one it can be time consuming and frustrating. The Indian Government has now outsourced their visa process to a 3rd-party American Company, much as the US has down in India to a local Indian Company. A major requirement of the visa process is to present the details and facts of your trip including a letter of sponsorship by a business that you are planning to visit while in India. We can arrange all of the details for you.

India Source tells you where to go to get the visa, what documentation is required, the steps involved to get the visa and can even obtain the visa for you if required. We can even assist you while overseas should you lose a passport while in India or need to extend beyond the normal allowed timeframe noted on your visa.

In addition, there are certain ‘generally restricted areas’ in India that the government has set up due to the sensitivity of the indigenous people who live there. You will require additional travel permits and in general a letter of sponsorship to enter these areas which are in fact found throughout India. We will assist you with the same.

Now that you are in this part of the world you may also have interest to visit neighboring countries for potential business opportunities as well. We can assist you in successfully visiting Bangladesh, Bhutan, Nepal, and Sri Lanka including taking care of all visa and travel requirements.

Rest assured we are in touch with our counterparts at the various US Embassy and Consulate posts throughout India so that in the event you need American Citizen Services they can quickly identify you and get you what you need right away. We register all of our clients with the State Department BEFORE they begin their trip, unless your work requires for some reason that you remain anonymous which we will of course respect and accommodate.

Before you will be able to leave the country to visit any countries other than US Territories you will need to obtain a valid passport or have a passport that has at least six months remaining validity prior to the completion of your upcoming trip. If you need to get a new passport or apply for the first time please visit this link from our visa partner Travisa. They can help you to get both the Visa and the Passport at the same time as opposed to obtaining the passport only from the State Department and then still having to go to Travisa for the outsourced visa process.

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Professional Guide Service
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India Source offers different levels of service to clients who are going to India. We can either have a personal assistant wait on you while in India who attends to your every need or we can provide a person in the US who can walk you through step by step while you are there as the need arises.

Need an interpreter? No problem. We have experts who speak Hindi fluently as well as one of any 18 major languages country wide. We can enter into direct negotiations on your behalf or simply make your points understood while you directly engage the vendor.

We highly recommend a Professional Guide and Professional Driver. They can ensure as seamless of a trip as possible, reducing wasted time, mistakes, frustrating interactions with the locals, and provide piece of mind to both you and the supplier who will take you more seriously if you have engaged a local person. It reduces problems related to language barriers and general cultural barriers. Our highly skilled and highly trained Guides are prepped on your needs so they know how to react in most situations.

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Protocol Service
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Protocol Service

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You are used to shaking hands, putting your arm around someone's shoulder, and speaking directly to your emotions. In India all of these things take on different meanings. India Source can prepare you for the protocol that is expected in business there. How you speak and act says a lot about who you are and how you intend to do business. Make sure your body language is appropriate and assertive.

In India as in all of Asia 'Saving Face' is the most important aspect of who you are and how you relate to people. In America you would not think twice about correcting someone and informing them they were wrong. In India this is the equivalent of insulting and harming someone. You must know when to speak, how to speak, with whom to speak (age is a major factor as opposed to the West where knowledge and title stand for more).

We will prepare you BEFORE your trip and again upon your arrival on tips that will help you to be perceived as a professional and as a caring and trustworthy person. Indians are very aggressive about wanting to make money but they also have their own beliefs and ethical system. If someone is insulted they will walk away regardless of the consequences if they feel their honor is at stake.

In general you will find Indians to be warm, friendly people who are quite likeable and who are in fact much more hospitable than people in America even if they are very poor. They take great pride in the country despite it being a third world place and they will remind you that you are coming there because it offers the benefits of the less developed world, by way of less expensive labor and operating costs. We will teach you how to not get overheated or frustrated because when doing business in India it can be incredibly frustrating and sometimes hard to find someone to take responsibility and to find solutions and get things done especially when something goes wrong. It is a culture that promotes the good of the whole over the good of the individual and people are not used to ‘sticking their necks out’ and taking huge risks the way we are in America.

Please read here for some very good tips on protocol and doing business in India:

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Business Negotiation Service
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In India, as is also true in many parts of the world, a business deal can be difficult to come by. For one, western business concepts don't necessarily mean the same thing. Case in point, a signed contract does not mean 100% that the deal is done for sure. Issues can arise after a signed deal which were thought to be agreed to or merely understood which in truth are not at all resolved. An example would be payment terms, currency exchange, production options, and certainly delivery dates. Quality issues can also arise. It is important that you be methodical at each step of the process and that you have an experienced partner who can walk you through step by step.

Let India Source be your partner and ensure a happy trading experience. We advise you in person or via written documentation on how you should proceed in negotiations. What you should offer, what you should be willing to compromise on and where you must stand firm even in the face of possibly losing the deal.

The end result should be a relatively smooth experience where you get what you are promised and pay for, on time and to the quality level you require. On the other hand the negotiation should also be a win – win for both parties otherwise it will not result in future business for one and secondly quality can suffer in order for the party who is the supplier to meet the harsh pricing demands. Finding a reliable supplier who can meet your specifications takes time and effort. It is important to approach the whole process with a strategy in place. It is also critical to understand that in India the relationship is the most important factor. Indians are very eager to do business but on their terms. If they are not comfortable and if you push them they will just back away and will not be a party to the discussion at all. They are easily offended and it takes a certain type of low-level and consistent pressure to get what you want. In general they want to please and to make a deal happen but they are not keen on stressful situations and will simply shut down. The key is slow and steady communications and not giving up. If they do not respond initially keep making contact in subtle ways until such time as they feel you are serious for one and will not be perceived as too difficult for them to deal with.

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Security Service
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Security Service

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Security should be your number one concern when traveling abroad in addition to safely transacting negotiations and making payments not to mention ensuring your goods and services are delivered without fail. Your personal safety and the safety of your intellectual property as well as the physical safety of your assets is a major concern. It is of a heightened sense when in India. While India is a democratic country it is made up of many diverse peoples including modern day tribals and ruthless political rivals. It is not uncommon to experience what is called a Bundh or complete strike and shut down of a city or state. There are also 'Dacoits' or bandits as well as Naxhalites or socialists/guerillas throughout the country who are dangerous and should be avoided at all costs.

India Source has the knowledge and experience to keep you and your company safe either while traveling or operating a business in India. Prior to any trip you will receive a dossier giving updates on any regional hotspots, anticipated problems, and tips to avoid problems should they arise unexpectedly. We are like your AAA representative times 10!

In addition we work to combat industrial espionage and piracy as well as to enforce confidentiality agreements and to perform services which limit the desire of 3rd parties to want to interfere with you or your business operations

Our goal is to ensure your safety by securing your hotel and vehicle as well as your person, even if this requires a personal body guard trained to deal specifically with westerners and their needs. Before you leave the US you will have a detailed list of security precautions as well as information on how your stay will be secured for you and situations to avoid.

Specifically for Americans the US Embassy in New Delhi and the various consulates scattered around the country provide information about traveling in India and security updates via the ‘American Citizen Services’ division. It is highly recommended that you register with the authorities ahead of your trip and that you are aware of any potential threats that exist.

It is important to note that Americans are generally well liked in India but it is not uncommon to hear comments which are misconceptions of our foreign policies. The U.S. has unwavering support for Pakistan and this is a point of contention for Indians. It is wise to avoid conversations that center on religion or politics as tempers can flare and situations can get out of hand very quickly.

It is also wise to keep abreast of local news in the areas you will be traveling by looking online. This will help you to take a decision as to whether it is an area you are comfortable to travel in or not. We will of course have day to day communication with security personnel in any city or area which we guide you in visiting.

Safety also relates to health and it is important to know what foods you can and can’t tolerate well for one and to have medications with you along with a list of prescriptions in case you lose them or they run out. How you will respond to differences in time zones, noise and air pollution, and general density of people around you could impact your ability to think and respond clearly. We ensure you are comfortable and able to maintain your peak performance levels.

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Translation Service
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Translation Service

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We understand the need and desire to communicate in the native language of the party you are dealing with. While most people in India will speak English in business the level of proficiency varies greatly. Certain nuances of your negotiations and of making a 3rd party comfortable can benefit from speaking to that party in their mother tongue. To that end we provide services to translate in person, via phone calls, and in creation and distribution of collateral marketing materials and in support documentation.

Our services include everything from writing a greeting card to having business cards made up that will raise an eyebrow in the region in which you are conducting business. We aim to give you a competitive edge in your business dealings.

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