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Call Center Services

Leading Service Provider of Telemarketing Services, Call Center Services, Inbound Call Center, Outbound Call Center and Technical Help Desk Services from Delhi.

Telemarketing Services
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Telemarketing Services

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Telemarketing is an integral part of call center services and we at Indian Virtual Employee (IVE) try to reach new customers by advertising products and services through telephone calls thereby increasing your overall revenue, and also assist you in maintaining your relationship with existing customers.

 

We understand the extensive campaign it involved, and thence start analyzing the reach of a particular business with research on prospective market. After collecting information on existing products, competitors, we create a database of possible customers to target your core market i.e. specific to your business.

 

IVE provides a comprehensive range of telemarketing services to both domestic as well as international clients with reliable and efficient selling and promotion support. We are very much particular about business ideology, and hence carry out thorough research before making our first call to a customer.

 

We make our own database precisely developed for your business, and even update your existing database as it holds the key for acquiring new customer base. A good infrastructure, trained personnel and our expertise in telemarketing services and offshore outbound/inbound call center services to various business enterprises indeed demonstrate our confidence.

 

Our telemarketing staffs are well-trained, self-motivated, and focused on providing an exceptional customer care experience by understanding your business objective. Indian Virtual Employee telemarketing support constitutes a comprehensive list of business support and services that are designed for both small and medium sized businesses worldwide.


Telemarketing services:


  • Telemarketing lead management
  • Market research and survey
  • Production promotion
  • Database preparation and modification
  • Market intelligence service
  • Customer support
  • Campaign planning
  • Order taking

 

Ask for the best price quote or mail us your requirements, we will respond back to your queries within 24 hours.

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Call Center Services
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Call Center Services

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Indian Virtual Employee (IVE) is equipped with all kinds of modern technologies and adequate manpower to handle a variety and demanding call center services for multiple clients. In addition to a growing domestic market, India is rising economy has certainly attracted many multinational companies to either open offshore unit or simply outsource jobs to India for better and cost-effective solutions.

 

Call center industry is amongst the most demanding one in the list, and hence IVE strives to carve a niche for itself in the entire outsourcing scenario. Over the years, India has achieved and maintained a tremendous growth rate in Business Process Outsourcing (BPO) industry and we also aim to contribute the best with performance driven and high-quality outsourcing services.

 

IVE is offshore units, located at few major cities in India, offer a range of call center services which include: inbound and outbound calls, telemarketing, technical help desk, e-mail support, online customer support, CATI, Disaster Recover (DR), CRM, chat support, etc.

 

We at IVE not only provides quality and business oriented contact center and support but also tries to look into each and every aspect of a specific business from increasing sales and profits, reducing cost per sale to building a solid customer base through skilled and professional service.

 

Whether its only a technical support or full communication network to maximize your business efficiency, IVE always responds to its clients’ needs with meticulous research on business ethics, customer base and exact necessities to improve the overall market coverage.

 

Indian Virtual Employee is proficiency lies in its human resource and a pool of highly educated professionals who come from different backgrounds from humanities, laws, computer sciences to other conventional sciences and industrial technologies. They build up good telecom connectivity and work with you as a key partner thereby improving and maintaining a long lasting relationship with your customer.

 

Ask for the best price quote or mail us your requirements, we will respond back to your queries within 24 hours.

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Inbound Call Center
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Inbound Call Center

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Call centre service which handles customer query through telephone or online internet telephony is known as inbound call centre. Many multi-national companies these days prefer to outsource such non-core functions to able and skilled service in order to bring down the service cost. Indian Virtual Employee (IVE) takes in hand all aspects of inbound call centre to ease your business process.

 

IVE inbound call centre includes 24X7 customer support by answering query on products, prices, and taking order request, reporting malfunction, information collection, etc. Primarily these product information request, billing query, payment collection, directory inquiry, up-selling & cross selling services are essential for a company to increase sales.

 

Inbound calls are different than outbound calls in which agents call potential customer to sale a product or service. Through toll free telephone lines and online telephony we at IVE lend our hand in maintaining a long-lasting relationship with your customer. With a comprehensive range of inbound customer query service, Indian Virtual Employee lets your customer feel that they are asking for help in the very next door.

 

We hire well-trained young and dynamic professionals with unparalleled voice skilled to talk with international customers. Besides, our Enterprise Class CISCO IP based network enables us to provide sophisticated data capture capabilities thereby maximizing the efficiency of your direct marketing efforts.

 

Our round the clock multi-lingual inbound call service for both domestic and foreign clients primarily constitutes:


  • Order processing
  • Consumer response
  • Up-selling and cross selling
  • Billing queries
  • Product information request
  • Toll free response
  • Technical support
  • Direct mail response
  • Website response

 

Besides the above few which are quite basic in a call centre operation, our inbound call centre also conducts rapid response to market condition, account management, customer behaviour analysis, and market research and opinion surveys in order to gain the maximum and aim for future business prospect through the most cost effective call centre outsource service.

 

Ask for the best price quote or mail us your requirements, we will respond back to your queries within 24 hours.

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Outbound Call Center
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Outbound Call Center

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At Indian Virtual Employee (IVE), we provide virtual assistant to your business by providing a real-time customer service. Keeping in mind the colossal growth of this industry, it is quite obvious to understand why India is now the hottest destination for outsourcing your jobs. To be specific about our outbound call center service, certainly we try to reach the core point of your business growth.

 

The outbound call center services have been quite profitable for many companies by saving a huge portion in service cost. Overseas clients prefer India, and hence we are in our constant endeavour to put our expertise in maximizing your profit by using the most advanced technologies and infrastructure facilities.

 

Our outbound telemarketing agents through their skills and research reach the need of potential customer and sell the product. In the whole process, interaction with customers plays the key role and in the end generating interest in product and services. Thus, our outbound call centers enable you to connect with the customer in various ways.

 

Telemarketing service is now key aspect of all kinds of business, from small to multi-million dollar corporations. Better integration of outbound call center service dramatically increases productivity and profitability of business. Indian Virtual Employee (IVE) brings together each and every aspect of outsource call center service as per individual requirements.

 

Some of our outbound call center services, which act as value addition to your business by increasing your customer base, include:


  • Telemarketing selling
  • Lead generation
  • Sales follow up
  • Toll free support service
  • Appointment setting
  • Market research & surveys
  • Up-selling/Cross-selling
  • Sales follow up

 

Apart from marketing your product and services through telephone, through the said process of lead generation, dissemination of product information and constant customer interaction, we at IVE also perform market research and survey that is truly essential for every business to survive in a competitive environment.

 

Our competency lies with our experience and the quality of workforce that certainly makes sense for a business that is challenging in each and every aspect. Well-trained call center professionals undergo timely training and special instructions for every single client and specific requirements with a core outlook of quality assurance.

 

Ask for the best price quote or mail us your requirements, we will respond back to your queries within 24 hours.

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Technical Help Desk Services
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Technical support centre or technical help desk service in call centres are key to their smooth functioning by giving them freedom to focus on the core business objectives. Indian Virtual Employee (IVE) offers you an extensive and professional technical assistance concerning your product or service.

 

Our well qualified technical personnel not only take any technical queries from your customers but also the whole operation of business process reengineering and company is customer support service. In the competitive BPO industry, we understand that quality assurance with effective and efficient service as key for survival.

 

Whether you are a software development firm or any other business enterprise, we at IVE provide you a gamut of IT help desk support from simple technical queries to a multi-tiered technical support solutions with the most advanced technologies.

 

As creating an in-house tech support system proves to be quite costly to many small and medium scale enterprises, outsourcing to an external call centre is the most viable option. This not only reduces support cost but also allows your internal support system to address other tactical issues.

 

These days outsourcing technical support has become a norm for all business, as it proves profitable with the reduction in operational and infrastructure cost, better service delivery, improved customer relation and enhanced operational efficiencies.

 

We at IVE certainly try to meet your business objectives by providing our expertise and resource in technical support services which include: software installation and problem support, customer product queries, application or desktop queries, troubleshooting assistance, network and server monitoring, along with a full range of support as per your business needs.

 

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