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Infozec Software Limited - Service Provider of iroc data collection, iets data collection & ianalytics energy data collection in New Delhi, Delhi.+ Read More

Nature of Business

Service Provider

Legal Status of Firm

Limited Company (Ltd./Pvt.Ltd.)

Annual Turnover

Rs. 10 - 25 Crore

GST Number

07AAACI5060R2Z6

iROC Data Collection
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iROC Data Collection

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  • Real time SLA monitoring
  • System agnostic: Capability to integrate with any hardware
  • Multi-redundancy model for data collection
  • Structured data collation leading to actions through alarms and reporting

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iETS Data Collection
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iETS Data Collection

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  • Collect and Validate power & fuel data in real-time
  • Improves tracking of distribution and consumption
  • Daily Reconciliation of energy consumption
  • Monitors and controls operational parameters through dashboards

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iAnalytics Energy Data Collection
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  • Enables actions using real time reporting and trending
  • Immediate and adhoc reporting
  • Performance Management through comparing and benchmarking
  • Advanced prediction for superior future approach

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I Billing Software
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I Billing Software

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  • Single billing system for Energy as well as IP billing
  • Tracks recovery of Energy costs
  • Generates accountability and transparency in billing
  • Easy integration with third party systems

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iFIFO Data Collection
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iFIFO Data Collection

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  • Enhances staff and field force efficiency
  • Comprehensive view of activities at field
  • Mobile enablement of field staff to access application anywhere anytime
  • Performance Management through field force tracking and behavior

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iAsset Data Collection
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iAsset Data Collection

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  • Provides centralized and hierarchical view of all sites assets
  • Capture and store all the site asset data in a master database
  • Tracks asset movement on real time basis and maintains site audit trail
  • Helps to utilize and enhance life of assets through site health card

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iMaintain Data Collection
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  • Optimised usage of equipment
  • Increased life expectancy of assets
  • Improved Capex and Opex planning
  • Tracking site maintenance cos

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Best Value Recommender

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With a substantial user base, CSPs are now facing a different challenge: customer retention. And the arrival of Mobile Number Portability (MNP) makes it easier than ever for mobile users to switch between service providers.

In order to grow, CSPs must increase average revenue per user (ARPU). But earning the loyalty of mobile subscribers is now a bigger challenge than ever. To increase their revenues and get long-term commitments, CSPs rely on campaigns and promotions.

CSPs want to use individual subscriber data to offer customized services, pricing packages and third-party content. They need to segment their customers based on parameters like language, location, age, demographics, etc. But they face several challenges. These are:
  • Technological inadequacy leading to limited number of identifiable customer segments
  • Longer cycle times to process and run campaigns
  • Limited number of promotions that can be run
  • Inadequate measures for tracking and reporting of campaigns
  • Tracking is done at the circle level, and is not centralized

These loopholes often lead to opportunity losses, as CSPs are often unable to reach mobile users on time and through the appropriate channels. To address these challenges, Infozech offers its Best Value Recommender (iBVR).

iBVR ensures accurate and detailed customer segmentation and identifies the right promotions for each segment. This managed service ensures the following:
  • Analyzing usage patterns across all services for the existing set of customers
  • Identifying customer segments as per the objectives of the campaign defined by the CSP
  • Recommending the plan/pack to be sent to the selected customer segments using multiple channels like IVR/SMS/Email
Implementing iBVR enables CSPs to make their promotions more effective and innovative with:

Greater coverage: iBVR can capture invoice data, and run more cuts in each cycle. Cycle times are reduced, and CSPs can execute multiple cycles in a month. This ensures that CSPs reach a larger number of subscribers each month.

Higher conversion rates: iBVR ensures more precise customer segmentation. Thus, CSPs can design the best promotions for each target segments and reach them in time. This increases the chances of conversion.

Increased revenue: Higher conversion rates translate into increased revenue. This also results in increased ARPU, which is critical for CSPs.

Satisfied customers, increased customer loyalty: Mobile subscribers who get the best value in terms of services and pricing are more likely to stay loyal to their CSP. This means assured revenue in the long term

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