Inspire Academy (Prop. Dhiraaj Deepak Badkar)

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and Travel & Tourism Industry and can be employed by:

Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices, Travel companies, Travel Agencies etc.

• Travel & Tourism:Open or Close
• Airport Ground Handling:Open or Close
• English Speaking & Voice and accent Training
• Personality Development
• Grooming
• Interview Skills & Group Discussion
• Orientation Program at Mumbai International Airport (MIAL)
• Internship at the Mumbai International Airport (MIAL)*

( * After completion of Internship, students will be awarded a co-branded certificate from GVK, MIAL & Inspire Academy)

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:

Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc

• Airport Ground Handling:
  • Introduction to Airports
  • Types, Operations, Services & Features
  • Airline Terminologies & Definitions
  • Organizations
  • Various Personnel/ Agencies Working at the airport
  • Ground Staff Responsibilities & their functions
  • Check-In Procedures, Arrivals & Departures.
  • Disrupted & Delayed Flights
  • Pre & Post Flight Procedures
  • Handling Incoming Flights
  • Mishandled Baggage
  • Handling Special Passengers
  • Handling Dangerous Goods & Special Cargo
  • Ground Handling of Flight & Associated Dangers
  • Aviation Security
• Ticketing (Computerized Reservation Systems)
• Airport Ground Handling
• English Speaking & Voice and accent Training
• Personality Development
• Grooming
• Interview Skills & Group Discussion
• Orientation Program at Mumbai International Airport (MIAL)
• Internship at the Mumbai International Airport (MIAL)*