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Other Services

Prominent & Leading Service Provider from Kolkata, we offer Technical Support Service, Implementation Services, E - Commerce Services, SAP B1 Services, Extended Services and Technical Support.

Purchasing SBOeConnecent entitles you with a paid AMC which comes with each license and renewable every year, in the event you need assistance. Sizeable and dedicated support teams are able to assist you in business hours. Enjoy complete peace of mind as dedicated product professionals and experienced technicians are here to help you.

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Implementation Services

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Effective implementation is the key to success for any project and working on same methodology we have come up with below implementation methodology. We strongly feel that all the stakeholders (customer , InSync and any third party involved) should be well informed about the day to day progress of the project and to achieve this we use tools like Basecamp which help to keep complete transparency across the system.

Implementation is divided in below Phases
Phase Phase Name Activity performed Estimated elapsed time of completion
Phase I Project Preparation  
  • Project creation on Project management tool
  • Handover from sales
  • Kick off Meeting
  • Client system information Gathering
3 Days
Phase II SBOeConnect Installation  
  • SBOeConnect Installation
  • Business Process Mapping
7-10 days
Phase III System Handover  
  • Client training
  • User acceptance testing
1 weeks
Phase IV Go Live  
  • 15 days support
  • Project sign off
2 weeks

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E - Commerce Services

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E- Commerce Services

  • Development (Basic eCommerce Site Customization- Magento, Zen Cart)
  • Website Maintenance
  • Data Migration (Other Storefront to Magento, Zen Cart and between Magento, Zen Cart versions/editions).

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SAP B1 Services

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SAP Business One – Implementation and minor personalization related to the project

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Extended Services

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Extended Services (Not Included in the Premium Support Packages)

Extended services will consist of elements which InSync will perform based on Customer Service Request. Below are the standard Extended Support Services offering:

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Technical Support

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Purchasing SBOeConnecent entitles you with a paid AMC which comes with each license and renewable every year, in the event you need assistance. Sizeable and dedicated support teams are able to assist you in business hours. Enjoy complete peace of mind as dedicated product professionals and experienced technicians are here to help you.
Support StrategyIt is proposed that the application will be maintained and supported during the AMC period. Dedicated support staff will be stationed in Kolkata, India. Support will be remotely through MS Office Live Meeting/Go To Meeting, RDC/VPN.
Log prioritizations and responses
In order to provide a timely and appropriate service for all our customers, you will be asked to work with us in assigning a Severity Level to each problem or question raised with Software Support Department. These Severity Levels tell the Support Consultant how each problem affects you and your organization and also assists us in prioritizing and managing the work that is done for you.
The Severity Levels below are initially assigned by you, but may be changed by the Support Consultant following discussion and agreement. The times given for the initial response indicate the first diagnostic review, following which subsequent action will be agreed. Following the first diagnostic review, support logs for issues that are not related to application defects may be closed atInSync's discretion.  

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