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Integra Micro Systems Private Limited

New Delhi, Delhi

| GST  07AAACI3467J1ZG

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Project & Process Management

A large or small enterprise handling many projects simultaneously, requires a monitoring system to maintain the projects, to know the stages of each project, availability of resources and allocation of projects depending on their discipline; getting the historic data for the items for budgeting, maintaining the assets, fault tracking and updating, document management etc.Integra's iPMS is a three-tier system built on a mix of J2EE and Microsoft .NET platforms, integrated at database level. The solution is based on a customized version of Integra's iTrack Suite of Helpdesk solutions, that include trouble ticketing, IVR, Asset and Document Management. The system is accessible over the Intranet to all authorized users.

Process Control Center
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Process Control Center

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According to a popular research it is found that on an average, only 16.2% of projects are completed on time and on budget. The key reason that stands out is the underlying process frameworks and development practices.

Projects executed using well defined estimation processes, development processes, stringent quality assurance processes, risk management; change control procedures have better chance of success. Further, use of statistical analysis of the current project data and referring them to the organizational data of similar projects executed in the past help detect problems early in the project lifecycle.

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Financial Inclusion Service
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Globally, over 2.5 billion adults have no access to the types of formal financial services delivered by regulated financial institutions, leaving a huge gap that needs to be filled through innovative technologies and service models.

The figure alongside states worldwide statistics on households having a single banking account - great challenges and opportunities for Financial Inclusion.

Typically, financial inclusion can be started by providing access to banking accounts, microinsurance products, microloans, remittances, and comprehensively spreading onto other financial services offered by the financial institutions.

However, Banks and Insurance companies often fail to deliver these due to the following constraints:

  • Cost of processing a transaction is high - typically, cost per transaction is over $1 to the bank branch, $0.40 at the ATM, and about $0.10 for internet.
  • Number of transactions are low
  • Value of each transaction is lower, typically below $5

Customer is hesitant to reach out to an existing bank branch due to the following constraints:

  • Cost of reaching a branch is high
    • for a small value transaction, the cost of travel and the time taken to travel due to infrequent transport is a good portion of the transaction value
  • Clash of branch timings and daily obligations of a customer
  • Paper work requires literacy and understanding

Besides, issues like availability of trained staff in remote location and language of operations is a challenge.

These issues can be addressed through Branchless Banking which is a combination of Business Correspondent (Field Agent), and economic advanced solutions (biometrics, smartcards and GSM/CDMA/PSTN connectivity). Integra is a pioneer in these processes and technologies for enabling Banking, Insurance and e-commerce services to the financially excluded population while also enriching services for undeserved urban masses.

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Project Monitoring System
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Key Business Benefits :
  • Tracking the projects for their status
  • Projects Management
  • Allocation of resources
  • Knowing the status of each resource at any point of time
  • Keeping track of items used and budgeting based on historical data
  • Voice based complaints recording
  • Keeping track of defects and repairs to assets
  • Location based information on assets
  • Asset management
  • Integration with HR, Accounts and Inventory modules
  • Document management – easiest and fastest way of tracking
  •    documents and documents workflow

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