Inter Globe Technologies

Today’s traveller is ever-connected and demands personalized services across all channels of communication. In an era of instant customer gratification, it is essential for travel businesses to manage frequent flyers and other loyal travelers in a strategic manner to achieve higher revenues and customer delight. It becomes imperative to graduate from a simple loyalty program to a more holistic approach that not only prevents the churn of loyal customers, but also turns a common frequent traveller to a favoured customer and a brand advocate.

In today’s era of constant evolution in the global travel market, it is essential for travel businesses to manage the social, environmental and economic competitiveness of the industry and manage expectations of the new age traveller.
IGT can help travel companies including airlines, hotels, online travel agencies, travel management companies, cruises etc. to meet these challenges by improving customer satisfaction, operational efficiency and adaptable business processes.

To remain competitive in today's world, traditional call centers are evolving from transactional models to personalized relationship building platforms. As the interactions with the customers become the point of differentiation among service providers, it becomes imperative to understand each interaction with the customer and align the right resources to the right platforms.