Invensis Technologies (P) Ltd.

Customer service is at the core of any successful organization. Effective customer service will ensure a satisfied, loyal client base, while inefficient customer support can result in a low retention rate and negative word of mouth advertising. In today’s challenging business climate, helpful customer service has the potential to be a differentiating factor for your organization and help you garner a competitive advantage. Invensis appreciates the significance of providing support to consumers and provides 24/7 customer service call center outsourcing.
To stay at the forefront of the industry, we employ the latest inbound call center technologies. An Automatic Call Distributor (ACD) and voice logging are utilized to ensure a minimal wait time and a fantastic customer experience. Interactive Voice Response (IVR) is used to gain feedback from customers, immediately following their interaction with our call center executives. This is done to ensure the quality of each call is paramount and that your organization’s message is being accurately and consistently portrayed to your customer base.

Direct Response Call Center Services from Invensis will allow you to get the maximum return on your direct response marketing campaigns. We provide an answering service for clients’ toll free telephone numbers, that connects their callers directly to our DRTV call center agents, who are able to process transactions, answer questions and function as a representative of your company.
Our vast experience and call routing technology allows our direct response call center to manage even the largest direct response programs. We are also scalable to manage those large spikes in call volume which occur directly after a targeted television advertisement or infomercial. We work closely with each client through every step of the campaign to help achieve the greatest return on DRTV and other direct response activities. At Invensis, our inbound call center professionals develop a thorough understanding of all aspects of your organization and offering, so that we are able to give your callers as much information on your products or services as possible.

Drive your organization’s revenue and overall business growth through inbound telemarketing services from Invensis. Our inbound telemarketing executives are thoroughly trained in the art of up selling and cross selling products and services and have a keen understanding of customer interaction. When your customers make inbound calls, our agents entice them into more then they originally intended. We specialize in identifying customer signals and use this as a platform to sell similar or related products and services.
We work closely with our clients to develop call scripts, as a means of assuring the effectiveness of each call. Invensis also involves clients while assembling the team of inbound telemarketing executives which will represent their company. To enhance the experience of each client, we provide a dashboard which demonstrates the progress of telemarketing campaigns in a very simple and straight forward manner. Our inbound telemarketing executives specialize in providing:
Cross selling inbound telemarketing services – Convincing the customer to purchase additional products, which are different to the original item.Up selling inbound telemarketing services – Persuading customers to spend additional money through upgrading to a more expensive model, or adding additional features and warranties to their purchase.

Interactive Voice Response (IVR) is a system which allows customers to interact with a computer through speech recognition, or alternatively, through the telephone keypad. IVR outsourcing is very useful in situations when a call center operator is not necessary, yet customers still require some degree of interaction. Call center IVR services from Invensis are a cost effective option for gaining an advantage over competitors. IVR can assist you to:

Provide information about your business, products or services
Allow clients to enter passwords and access confidential information
Direct customer's calls to the specific company department or office
Distribute automated outbound calls for surveys, up-selling, post sales support etc.Customize menus, on-hold functions and transfer optionsConduct voice blasting servicesAutomated account paymentCustomer satisfaction (C-Sat) callsOrder entryMarket surveys

A service failure during any stage of a transaction can drastically reduce customer satisfaction and damage the organization’s reputation, order taking services from Invensis can help to prevent this. As businesses expand and demand increases, maintaining a high level of customer service can become difficult. Invensis provides call center order taking, with the main focus being towards providing exceptional customer care. Our call center team ensures all orders are taken accurately and that each customer receives a positive experience. We are operational 24/7 to guarantee the greatest convenience for customers and to allow you to focus on the core aspects of your business, while we seamlessly perform order entry services.

For organizations which host events and functions, and services which require reservations, the ability to provide customers with a 24 hour resource for making bookings is essential. In addition to fielding reservations, our inbound call center team tracks responses and gathers guest information, if this is required. With this burden removed, you will have one less thing to worry about in the lead up to your event.

Once a sale has been made, the transaction is far from over. Providing post-purchase support to customers is a crucial aspect of the buying process and is a great opportunity to develop lasting relationships with your client base. While most organizations do not possess the capabilities to internally provide a 24/7 help desk call center, Invensis provides technical support outsourcing to bolster the satisfaction of your clients in the most cost effective manner.
We ensure our executives are well versed in clients' FAQs and knowledge databases to assure they are able to handle all customer queries. As customers who are seeking assistance can often become stressed and impatient, our call center agents receive extensive training regarding these situations and issue resolution techniques to overcome them. Regular call analysis and evaluations are conducted to ensure exceptional customer service is upheld at all times.