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CRM Customer Support

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CRM Marketing

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Financial Accounting

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Sales Management

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iSuite Solutions is a leading web based ERP Software development company established by entrepreneurs with a vision to excel in the area of Information technology and with global perspective in mind. iSuite is a young and ambitious company on its way to become the preferred partner in growth for customers in SME Segment.We build our reputation for success and customer satisfaction on our consultative approach. Through this approach, we help our clients achieve maximum value for their investments through better understanding of their requirements and implement software, technologies, disciplines and process that quickly place their business on the fast track.iSuite’s products give customers the ability to deploy faster with less disruption, and grow with better insight. iSuite’s world class solutions enables companies to manage core key business operations in a single system, which includes Enterprise Resource Planning (ERP), Accounting, Sales, Purchases, Orders,Inventory, Customer Relationship Management (CRM) and HR&Payroll
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Nature of Business

Service Provider

Legal Status of Firm

Limited Company (Ltd./Pvt.Ltd.)

Annual Turnover

Upto Rs. 50 Lakh

GST Number

36AACCI4459G1ZI

Inventory Management Services
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The Inventory Module is designed for you to manage your inventory across multiple warehouses. It is integrated with the Sales and Purchasing processes and provides analysis and reports that will help you to optimize your decisions. It is also very simple and intuitive to use and maintain.

Multi-Warehouse Manage inventories of multiple warehouses. Track movement of goods from your vendors, customers and between warehouses.

Stock Entries Keep track of daily stock movement by regular Stock Entry.

Delivery Details Keep track and print Delivery Notes directly from the system. Ensure that the right stock is present before delivery.

Purchase Receipt  Purchase Receipt Entries (or Goods Receipt – GRN) are made against Purchase Orders so that you can ensure that only authorized goods are received.

Stock Ledger Entries are automatically posted from Delivery Notes and Purchase Receipt to the stock ledger.

Stock Valuation Get stock valuation reports and trends using both Moving Average and FIFO (First-In-First-Out) methods.

Re-ordering You can setup your system so that it will automatically create Indents (Purchase Requisitions) when an Item hits a particular reorder point.

Traceability (Serial Numbers) Assign cserial numbers to incoming and outgoing items so that you can keep a track of all items to check warranties and recalls.

Quality Inspection You can create quality inspection reports for items which require inspection.

Landed Cost Wizard You can update extra charges and taxes in Purchase Receipts through Landed Cost Wizard. This is mainly needed to update transportation charges and taxes which are not known at the time of receiving or ordering the material.

Sample Reports
  1. Stock Ledger
  2. Stock Level
  3. Shortage To Indent
  4. Stock Report
  5. Stock Aging Reports

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Purchase Management Services
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Purchase management directs the flow of goods and services in a company and handles all data relating to contact with suppliers. To be effective, it requires knowledge of the supply chain, business and tax laws, invoice and inventory procedures, and transportation and logistics issues. Although a strong knowledge of the products and services to be purchased is essential, professionals in this field must also be able to plan, execute, and oversee purchasing strategies that help their company be more profitable.

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Order Management Services
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An “order management system”, or OMS, is a computer software system used in a number of industries for order entry and processing.

Order Management helps your company deliver a superior customer experience by executing and coordinating order fulfillment processes across your extended supply chain network. Based on the Sterling Order Management platform, your company can allow customers to seamlessly order from anywhere, fulfill from anywhere and return to anywhere.

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H R & Payroll Services
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H R & Payroll Services

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Employees are the main assets of an organization. HR Module facilitates all the Personnel related activities of an organization. This module is suitable for any type of salary structure and reporting structure. Detailed employee database is maintained along with the details of salary, leave and appraisal/promotion of each employee.  HR Module also generates the income tax plan for all employees taking into account the investment and other details.

Employee Database 

Track of employee history of appraisals, promotions, transfer and Training details.

Expense Reimbursement

Employees can directly submit expenses for re-imbursement online and they can be reviewed and approved as per defined rules.

Salary Structure and Salary Slips

Automatically calculates all the income, deductions as per pre defined structure. Flexibility to add or modify any number of Salary Components – Earnings & Deductions. You can also set user defined rules for salary calculation. Regular payslips can be viewed and emailed.

Leaves

Manage customized Leave Type, carry forward balance and encashment of leaves.

Appraisals and KRA

You can measure the performance of your employees using Appraisal form. It will have the list of employee’s KRA (Key Result Area), period, its weightage and score earned. Score earned can be added for submitted Appraisals at the end of the period. Only the authorized person will be able to fill in the KRA details.

Sample Reports
  1. Employeewise Leave Transaction Details
  2. Salary Structure Details
  3. Salary Slips
  4. Pending Appraisals
  5. Employee Appraisals
  6. Pending Expense Vouchers
  7. Expense Vouchers
  8. Employee’s Birthday

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CRM Customer Support
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CRM Customer Support

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iSuite Solutions CRM provides the Customer Support & Service management (Help Desk) features such as Cases (Trouble tickets), Solutions (Knowledge Base), Case Assignment & Escalation through Workflow rules, and easy to deploy Web-to-Case forms for capturing customer-specific cases through Web sites. In addition, you can also synchronize customer-specific email messages as Cases from Microsoft Outlook mail client to Cases module in iSuite CRM.

Cases and Solutions functionality can be used to streamline organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system. Integration between Sales and Post-sales support management helps organizations in resolving the customer-reported cases in less time thereby enhancing the customer satisfaction, cross-selling and up-selling opportunities in future.

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CRM Marketing
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CRM Marketing

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CRM marketing is basically using customer relationship management to direct your company’s marketing techniques in the most effective direction for a higher conversion. Companies who choose to use CRM marketing carefully gather pertinent information about their customers and their needs, then analyze this information to develop CRM marketing plans that target the customer groups that are the most likely to respond. CRM marketing not only can save a business money on excessive marketing costs, that go wasted when not properly directed, but can also increase customer satisfaction with a more personalized approach to marketing and advertising. Every business with direct customer contact can benefit from CRM marketing.

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Financial Accounting
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Financial Accounting

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iSuite Business tool, powerful and comprehensive accounting system. The Financial Accounting system has the capacity to have multiple companies and currencies. Some of the standard features include, Cost Centers, Budgeting and ablity to configure complex tax structures.
  • Financial Statements and MIS Get detailed reports and MIS that gives an accurate picture of your company’s finances
  • Chart of Cost Accounts Manage a flexible chart of accounts to suit your enterprise.
  • Cost Centers Maintain costs and budgets across cost-center for division wise analysis.
  • Budgets Control your budgets and get early warning of escalating costs.
  • Assets Keep track of your assets and their value.
  • General Ledger (G/L) Automatic posting of all your accounting entries from Receivables and Payables.
  • Receivables Manage your receivables, keep track of their status and get your working capital in line.
  • Payables Keep track of your cash flows and ensure that payments are only made against Purchase Orders.
  • Journal Vouchers Journal Entries are standard accounting entries made by the Accounting Team. Make Debit Notes, Credit Notes, Contra Vouchers etc using the Journal Voucher.
  • Expense Vouchers Let your employees fill in reimbursable expenses and get approval online.
  • Payroll Manage the Employee Database and Salary Vouchers.

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Sales Management
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Sales Management

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The Sales Module helps you to keep track of leads, enquiries, quotations and orders. You can also assign and review performance of Sales Partners and Sales Persons against targets. You can also integrate inventory and accounting with the selling process.

Lead Manage and monitor all your sales leads. Assign leads to your sales team and monitor their progress.

Customer Maintain a single database of customers and their contacts.

Enquiry Manage and monitor all your sales enquiries. Assign them to your sales team and monitor their progress.

Quotations Prepare, print and send quotations from the system that will include taxes and discounts. Link your enquiries and quotations. Keep track of all Customer Quotation and follow ups.

Sales Order Convert the Quotations in to Sales Orders and auto-reserve items in the order. Calculate commission against Sales Orders and get Commission reports.

Sample Reports
  1. Gross Profit
  2. Itemwise Sales Details
  3. Itemwise Delivery Details
  4. Total Target Variance Report
  5. Sales Persons Target Variance (Item Group wise)
  6. Territories Target Variance (Item Group wise)
  7. Sales Order Pending Items
  8. Sales Orderwise Booking & Delivery Summary
  9. Sales Orderwise Pending Qty To Deliver
  10. Sales Orderwise Pending Packing Item Summary
  11. Sales Orderwise Pending Amount To Bill
  12. Delivered Items to be Install
  13. Itemwise Price List

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