JMR Infosystem

Features of outbound-calling solution

Customised IVR

Calls are placed along with an IVR and the receiver gives his input through the keypad menu.

Database integration

With API integrations calls can be placed on any database, be it on google sheets or stored in CRM.

Schedule calls

Outbound calls on the database can be scheduled for later time as per your convenience.

Detailed analytics

Get complete & downloadable report of calls attended and missed along with their call duration.

Call recording

All the outgoing calls and callers’ conversation with the agents are recorded and stored on cloud.

Stored responses

Responses in the IVR menu are automatically updated and stored in real time on google sheets.

Place outbound calls automatically to your prospects

Trigger-based or bulk outbound calling

Our outbound calling solution places outbound calls automatically on your given list. Once the call is answered, it immediately connects the caller with your agent. This saves your agents’ time to make calls manually and they can connect with the interested prospects only. The outbound solution also dials the call, plays the message and gets the feedback (automatically) as soon as your customer has completed the transaction.

Convey your message efficiently

The placed outbound calls will play the recorded voice to your prospects and convey your brand message. After the message ends, they have an option to connect with the agent or simply end the call. These calls also have an IVR menu where the receiver gives his/her input and basis that the further questions are asked. The given answers are updated in real-time on the google sheets to be used for future reference or analysis.