JMR Infosystem

Features of IVR01.Live panelTrack live calls and see real-time call logs and statistics in the live call dashboard.02.Call recordingRecord all your IVR calls on a secured cloud to monitor quality and provide better training to staff.03.CRM integrationSee your customer details and history on screen as and when they call you.04.Remote teamsEmpower your support teams to work from anywhere anytime with a cloud-based portable IVR number.05.IVR menuGreet your customers with customized messages and connect them with the right agents using IVR options.06.Call reportsGet better call insights with daily, weekly, and monthly call analytics reports for data-driven business decisions.

Toll free number is a telephone number on which your customers and clients can call you for free. Anytime. Anywhere.   ·         Customers prefer to call businesses with a toll free number.   ·         Toll free number adds caring brand image to your business.   ·         Advertisements with a toll free number get more attention.   ·         Toll free number provides a convenient way to handle customer calls.   ·         With an IVR menu, toll free number can work as a virtual receptionist too.     ·         With JMR INFOSYSTEM you can claim your 1800 toll free number in less than 3 minutes. For a demo account, you can sign up online or call us on JMR INFOSYSTEM customer care number at +91 95552 65551   Live panel See all your toll free number call logs in the live call dashboard. Call recording All calls recorded and stored on a secure cloud for quality performance and training purposes. CRM integration Integrate your toll free number with the CRM you are already using. Remote teams Cloud-based toll free number lets your support agents work from anywhere. IVR menu Welcome customers with custom messages and connect them with the right agents. Call reports Get daily call analytics reports by email or SMS for better business decisions. Call tracking Track all the incoming and outgoing calls in real-time and regularly monitor all the live calls. Live call transfer Transfer calls from one agent to another without disconnecting to resolve customer issues in a single call. Click-to-call Easily follow-up with missed customer calls by calling them back in one tap with click-to-call. Number choice Explore a wide range of 1800 numbers available for your use and select a number of your choice. Voicemail facility Let callers leave voice messages during non-business hours and store those in the live panel for follow-up. SMS integration   Stay connected with customers and collect feedback by sending a follow-up SMS after every call.

What is a virtual number? ·         A virtual number is a cloud-based telephone or mobile number that allows you to make and receive calls anywhere in the world. Unlike usual mobile numbers, virtual numbers are not contained in a SIM card and are issued online. There are multiple benefits of having a virtual number for your business, including: ·         Answer incoming calls and make outbound calls using your mobile, tablet, or even on PC. ·         Connect all your sales-support agents on a single virtual number to handle large call volumes. ·         Enjoy business call management features like call recording, call tracking, call forwarding, call reports, etc. ·         Track ROI of different marketing campaigns by using a separate virtual number for each campaign.                                          Features of a virtual phone number   Call tracking Effectively track and monitor all your customer calls and your agents' performance on them. Call routing Connect your callers directly with their concerned department basis their input in the IVR menu. Call recording Monitor your business calls and team performance with timely recorded customer conversations. IVR system Welcome your callers with a customized voice message and provide them a better experience. Call reports Get access to detailed reports of your customer calls and receive daily insights via SMS and email. Call forwarding Bring mobility your team call handling as calls are forwarded directly on your agents’ phone number.

Offering you a complete choice of services which include Call Management Service.

Our service range includes a wide range of Call Center Management Services and Call Center Set Up Service.

Providing you the best range of Hosted IVR Services with effective & timely delivery.

Features of outbound-calling solution   Customised IVR Calls are placed along with an IVR and the receiver gives his input through the keypad menu.   Database integration With API integrations calls can be placed on any database, be it on google sheets or stored in CRM.   Schedule calls Outbound calls on the database can be scheduled for later time as per your convenience.   Detailed analytics Get complete & downloadable report of calls attended and missed along with their call duration.   Call recording All the outgoing calls and callers’ conversation with the agents are recorded and stored on cloud.   Stored responses Responses in the IVR menu are automatically updated and stored in real time on google sheets.   Place outbound calls automatically to your prospects   Trigger-based or bulk outbound calling   Our outbound calling solution places outbound calls automatically on your given list. Once the call is answered, it immediately connects the caller with your agent. This saves your agents’ time to make calls manually and they can connect with the interested prospects only. The outbound solution also dials the call, plays the message and gets the feedback (automatically) as soon as your customer has completed the transaction.     Convey your message efficiently The placed outbound calls will play the recorded voice to your prospects and convey your brand message. After the message ends, they have an option to connect with the agent or simply end the call. These calls also have an IVR menu where the receiver gives his/her input and basis that the further questions are asked. The given answers are updated in real-time on the google sheets to be used for future reference or analysis.

Prominent & Leading Service Provider from New Delhi, we offer Misdial.