Kaizen India

Havells India Limited is manufacturer of electrical equipments and is one of the largest companies in India. Since 1958, Havells has been present in the market. Company manufacturers products ranging from appliances used in home & kitchen, lighting equipments for various application, LED lighting, fans& Etc.

Havells has been considered as one of the Most Trusted Brand in India and to ensure the trust of its customers, it ensures that the product manufactured meets the quality requirements.

The main focus is to maintain the quality of components / product supplied by the vendor, since product quality plays an important role for growth of the Company. And to strengthen the controls over the quality of part produced, Havells has introduced the concept of “Supplier Process Audit”, that will ensure the control over the processes carried out at the vendor’s end.

The lighting supplier process audit helps the OEM to identify and continue the only suitable supplier and the respective supplier gets an opportunity to grow its business with the OEM.

PQSmitra offers services for successful implementation of the systems based on the audit criteria and checklist. PQSmitra team adopts a systematic approach which helps in effective implementation and better audit results.

PQSmitra has developed a standard methodology to implement the customer specific requirements.The implantation methodology is as below:

• Study Havells India –Lighting supplier process audit requirements
• Review of current system at the client organization
• Training and documentation
• Internal audits for further improvement
• Audit and Reporting

The services offered by PQSmitra for customer audits has helped many OEM suppliers to demonstrate better results and improved business relations with the customer.

TAFE (Tractors and Farm Equipment’s Limited) is an Indian tractor major incorporated in 1960 at Chennai. The third-largest tractor manufacturer in the world and the second largest in India by volumes.

In the recent past, TAFE introduced the “Supplier Quality System Survey – TAFE iMaRQ Audit” which ensures the control over the processes carried out at the vendor’s end. The requirements of this audit checklists are implemented by the vendors in supply chain to assure the consistency in quality, delivery and overall performance.

The focus is the upgradation of the supplier with respect to Quality, Productivity, Safety and Systems to ensure the quality of component / part supplied by the vendor.

PQSmitra offers services for detailed study of the audit checklist and successful implementation at client. The implementation involves training to follow actual shop floor practices and maintaining relevant documentation. PQSmitra team adopts a simple and systematic approach which helps in effective implementation and better audit results.

PQSmitra has developed a standard methodology to implement the customer specific requirements. The implantation methodology is as below:

• Study the TAFE iMaRQ audit checklist requirements + customer specific requirements
• Initial review of the existing system and documentation
• System deigning, training, and assistance for the system implementation
• Routine system verification and further improvement
• Audit and Reporting

The services offered for compliance to iMaRQ audit points by PQSmitra has supported many suppliers to achieve better business performance.

Maruti Suzuki India Ltd (MSIL) formerly known as Maruti Udyog Limited, is an automobile manufacturer in India and it is a subsidiary of the Japanese car and motorcycle manufacturer Suzuki Motor Corporation.

Maruti Suzuki is a manufacturer & seller of cars in India. Gurgaon, Manesar and Gujarat are the three states, where the cars are manufactured. There are multiple vendors, who manufacture components / parts as per the MSIL requirements.

The focus of this audit/assessment is to ensure and maintain consistency in quality of component / part supplied by the vendor and the delivery performance by each supplier in automotive supply chain. In order to have better control over supplier database,  , MSIL introduced the concept of “Vendor Quality System Assessment – Tier 2”, which ensures the controls on the processes carried out at the vendor’s end.

The vendor quality system assessment helps the MSIL to identify and continue the only potential suppliers and the respective supplier gets an opportunity to grow its business with the OEM.

PQSmitra offers services for successful implementation of the systems based on the audit criteria and checklist. PQSmitra team adopts a systematic approach which helps in effective implementation and better audit results.

PQSmitra has developed a standard methodology to implement the customer specific requirements. The implantation methodology is as below:

• Study MSIL – Vendor Quality System Assessment latest requirements
• Initial review of the existing system and documentation
• System deigning, training and assistance for the system implementation
• Routine system verification and further improvement
• Audit and Reporting

The exclusive services offered by PQSmitra have supported many suppliers to comply to the specific customer requirements and achieve approved supplier status.

Wipro (formerly, Western India Palm Refined Oil Limited, legally Wipro Limited) is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India.

Wipro has its supplier base in India and overseas. In order to have better controls over suppliers and periodic supplier evaluation and upgradation, Wipro has introduced “Vendor Assessment”.

The requirements of this audit checklists are implemented by the vendors in supply chain to assure the consistency in quality, delivery and overall performance.

The focus is the upgradation of the supplier with respect to Quality, Productivity, Safety and Systems to ensure the quality of component / part supplied by the vendor.

PQSmitra offers services for detailed study of the audit checklist and successful implementation at client. The implementation involves training to follow actual shop floor practices and maintaining relevant documentation. PQSmitra team adopts a systematic approach which helps in effective implementation and better audit results.

PQSmitra has developed a standard methodology to implement the customer specific requirements. The implantation methodology is as below:

• Study the Wipro vendor audit checklist requirements + customer specific requirements
• Initial review of the existing system and documentation
• System deigning, training, and assistance for the system implementation
• Routine system verification and further improvement
• Audit and Reporting

The simple and practical way of implementation of the system in accordance to the customer requirements adds value to the overall business performance and sustainability.

Ashok Leyland being a manufacturer of Automobile and Commercial Vehicle. There are multiple vendors, who manufacture components / parts as per the Ashok Leyland requirements.

In the recent past, Ashok Leyland introduced the concept of “Supplier Capability Assessment” and “Supplier Warehouse / Processing Audit”, that will ensure the control over the processes carried out at the vendor’s end. The requirements of this audit checklists are implemented by the vendors in supply chain to assure the consistency in quality, delivery, and overall performance.

The focus is the upgradation of the supplier with respect to Quality, Productivity, Safety and Systems to ensure the quality of component / part supplied by the vendor.

PQSmitra offers services for successful implementation of the systems based on the audit criteria and checklist. PQSmitra team adopts a systematic approach which helps in effective implementation and better audit results.

PQSmitra has developed a standard methodology to implement the customer specific requirements. The implantation methodology is as below:

• Study Ashok Leyland – Supplier Warehouse / Processing Audit requirements
• Review of existing system at the client organization
• Training, Records and Documentation
• System verification at regular intervals
• Audit and Reporting

The services offered by PQSmitra for customer audits has helped many organizations to demonstrate better results and improved business relations with the customer.

The Walt Disney Company’s International Labor Standards Program seeks to foster safe, inclusive, and respectful workplaces wherever Disney-branded products are produced. The International Labor Standards Program is an important component of The Walt Disney Company’s Corporate Social Responsibility and Responsible Supply Chain efforts.

Disney’s Code of Conduct for Manufacturers (“Disney Code”) establishes Disney’s expectations to produce Disney-branded products. As described below, the principles embodied in the Disney Code are consistent with the core conventions of the International Labour Organization.

Disney’s International Labor Standards Program (“ILS Program”) requires Licensees and Vendors to conduct ILS Audits and provide ILS Audit Reports on a regular basis, as described in this ILS Program Manual. This is intended to enable Disney and its Licensees and Vendors to gain greater visibility into the working conditions of Facilities in which Disney-branded products are produced and to promote continuous improvement in meeting the requirements of the Disney Code and the objectives of the ILS Program in fostering safe, inclusive, and respectful workplaces.

As a Licensee or Vendor of Disney, you are responsible for ensuring that Disney-branded products are produced in compliance with the ILS Program. ILS Program Manual outlines requirements for Licensees and Vendors and includes reference materials to help you meet your obligations. It is very vital to review ILS Program Manual and to ensure the adequate knowledge, experience, and capacity to meet the expectations of the ILS Program.

PQSmitra Team helps in easy understanding of the ILS programme requirements and simple methods for practical implementation. Team offers all the support to complete audit related documentation formalities. The initial review of the existing practices being followed at the organization is the starting point for the ILS programme. 100% documentation support is offered to achieve successful audit results.The implementation process is described below:

• Initial visits and review of the existing system with respect to Walt Disney ILS programme
• Gap analysis and planning for compliance
• Documentation including procedures, work instructions etc.
• Internal audits to verify the compliance prior to final audit
• Management review
• Audit / verification
• Closure of non-conformities

Established in 2002, thyssenkrupp Elevator (India) installs, maintains, modernizes elevators and escalators in India and Bangladesh. It has a strong presence in various segments, such as residential, office and infrastructure.

In the recent past, thyssenkrupp Elevator (India) introduced the “Supplier Assessment” which ensures the control over the processes carried out at the vendor’s end. The requirements of this audit checklists are implemented by the vendors in supply chain to assure the consistency in quality, delivery and overall performance.

The focus is the upgradation of the supplier with respect to Quality, Productivity, Safety and Systems to ensure the quality of component / part supplied by the vendor.

PQSmitra offers services for successful implementation of the systems based on the audit criteria and checklist. PQSmitra team adopts a systematic approach which helps in effective implementation and better audit results.

PQSmitra has developed a standard methodology to implement the customer specific requirements. The implantation methodology is as below:

• Study the customer specific requirements
• Initial review of the existing system and documentation
• System deigning, training, and assistance for the system implementation
• Routine system verification and further improvement
• Audit and Reporting

The exclusive services offered by PQSmitra has supported many suppliers to comply to the specific customer requirements and achieve better business performance.

Maruti Suzuki India Ltd (MSIL) formerly known as Maruti Udyog Limited, is an automobile manufacturer in India and it is a subsidiary of the Japanese car and motorcycle manufacturer Suzuki Motor Corporation.

Maruti Suzuki is a manufacturer & seller of cars in India. Gurgaon, Manesar and Gujarat are the three states, where the cars are manufactured. There are multiple vendors, who manufacture components / parts as per the MSIL requirements.

The focus of this audit/assessment is to ensure and maintain consistency in quality of component / part supplied by the vendor and the delivery performance by each supplier in automotive supply chain. In order to have better control over supplier database, MSIL introduced the concept of “Vendor Quality System Assessment – Tier 2”/ Maruti Green VSA Audit, which ensures the controls on the processes carried out at the vendor’s end.

Siemens Gamesa is the leading supplier of wind energy & a key player in the Green energy sector. Its innovative wind energy solutions have helped many of its customers all over globe. Siemens Gamesa pioneered a whole new industrial sector from generating the first wind generators to having largest wind farms.

The leaders in Green energy and Clean energy make large parts of wind turbines in which they need approved logistics and transport support as they source their parts all over the globe to meet customer demands. To ensure that their global supply chain operates in accordance to their standards Siemens Gamesa has developed their own Supplier Qualification Assessment.

This Supplier Qualification Assessment makes sure that the company/logistics follow and implement the checklist requirement as per the Siemens Gamesa Standard.  The Checklist is a comprehensive document that describes the socially responsible practices all suppliers and subcontractors must adapt to store and transport Siemens parts.

Visual management is the way of easy and fast communication by means of colors, images, and minimal text. PQSmitra promotes visual management across industry and business units for better business performance.

Visual management can create a great awareness of Quality, Safety, and Productivity in manufacturing and other business processes. It is noted that

• Visual memory is 60,000 times faster than auditory memory.
• 65% population is visual learners.

The correct and effective displays create a mistake-proof environment to promote effortless adherence to the standards. It quantifies the path to targets for success.

It is observed that many of the organizations are willing to display visual boards   including identification boards, safety signs, policies & instructions, display posters, compliance boards, informative boards, evacuation plans etc. at their factories. Such displays are effective only if the selection and location of the display is appropriate.

PQSmitra offers supplier’s auditing services to the OEM’s / Companies / Firms that require its vendors/suppliers to be audited in accordance with the International standard or specific checklist for the supplier system requirements. Many OEMs outsourced these third-party audits to PQSmitra for transparency and better effectiveness of the auditing process.

PQSmitra offers Third party supplier audit services for various national and international standards. Such audits are termed as “Third Party Audits” as the auditor is not part of the organization and performs independent audits with a focus on supplier up-gradation.

In addition to system audits in accordance with National and International standards, PQSmitra also performs Exclusive audits as per the specific requirements stated by the organization or its customers. Audits are also performed as per the customer audit checklists.

Third-party audits are performed by qualified auditors with an approach of “value addition” rather than “a fault-finding mission”. This approach by PQSmitra offers a clear, an unbiased report which may sometimes not be possible if the audits are performed by the internal team members of the organization. These help organizations to access supplier performance and future business decisions.

Enhancing Business Performance is the constant objective for every organization. For performance improvement, the first step is to scientifically analyze the business and its processes.

Gap analysis is a technique that can be used to assess if an organization can meet its needs using its present capabilities. There are many departments & their processes such as Sales and Marketing, Purchase, Production, Quality Assurance and control, Maintenance which can directly affect the overall performance if there are any gap/ shortfalls in following the system implementation process.

Few Industrial Issues

1. Untrained employees
2. Lack of Accountability
3. Un-organized Working
4. Inadequate System

Tesco is the largest retailer in the United Kingdom offering products including Groceries, Electrical Goods, Home and electrical, Furniture & kitchen, Clothing & Jeweller, Garden, Baby & Toddler products etc.

Tesco source their products from all over the globe to meet customer demand. To ensure that their global supply chain operates in accordance with high ethical standards, Tesco has developed the Ethical Trading Initiative. The ETI Base Code is a comprehensive document that describes the socially responsible practices all suppliers and subcontractors must adopt to manufacture Tesco products.

In addition to mandatory registrations such as SEDEX, risk assessment and supplier capability study, the ETI base code is the reference used by Tesco (in addition to labour laws where the site/supplier is based).The ETI base code is the reference used by Tesco (in addition to labour laws where the site/supplier is based).

PQSmitra Team helps in easy understanding of the Tesco ETI Base code requirements and simple methods for practical implementation. Team offers all the support to complete audit related documentation formalities. The initial review of the existing practices being followed at the organization is the starting point for the Tesco ETI Base code.100% documentation support is offered to achieve successful audit results.The implementation process is described below:

• Initial visits and review of the existing system with respect to Tesco ETI Base code
• Gap analysis and planning for compliance
• Documentation including procedures, work instructions etc.
• Internal audits to verify the compliance prior to final audit
• Management review
• Audit / verification.
• Closure of non-conformities