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Kankei is a business process outsourcing company based in India Our services are for brands and related to their transactions and engagement with their consumers and trade customers The two primary areas of work are CRM and Direct Marketing Support – This covers database management, customer profile management, CRM systems management, customer retention and loyalty management and trade engagement services Call Centre and Process Management – Includes live call centre, web chat, video call centre, email and social media response management, sales order processing and supply chain related processes With growing consumer and trade bases, brands need to constantly engage with their customers. Kankei is an organisation that can be relied upon to provide such transaction management and engagement related services We cater to a range of multinational and large domestic companies. Our clients and experience is in the following sectors:+ Read More

Nature of Business

Service Provider

Legal Status of Firm

Private Limited Company

Inbound Customer Service
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Inbound Customer Service

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We provide inbound customer service supportThis is in the form ofLive agent on phoneLive Web ChatEmail Response ManagementIVR / Voice Mail SupportThis service is provided based client requirements and can be ranging from 8 hours to 24 hours per dayClients benefit from this, as we are able to provide these services using specialist resources. The service is also available extended hours and on holidays. Thereby providing our clients with peace of mind.Services cover consumer help lines and dealer help lines

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B2B Sales Lead Generation
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Web research, Prospect database development, Email & Direct Mail Campaigns, Telesales & Appointment setting, Post appointment contact.

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Ecommerce Operations Support
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Pre-order customer service and call centre, Order Receipt, Verification and Payment Reconciliation etc.

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Consumer Services Management
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Set up and management of 1800 Toll Free lines, Inbound call management, Email response management, PO Box and Physical Mail etc

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Social Media Response Management
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While brands may have social media agencies for consumer services, our response management cell can take care of customer issues.

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Direct Response Campaign Management
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Short code set up using third parties, 1800 Toll Free Line Set up , Call handling, Outbound call for closure, Contests and Promotion etc.

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Outbound Customer Contact
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Order verification, Validation of customer or prospect database, Invitation to events and customer meets, Research and surveys etc.

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Marketing Program Support
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Enrollment in loyalty programs, Consumer promotion fulfillment, Experiential marketing involving customer meets, Loyalty programs etc.

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Order Processing and Supply Chain Support
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Order receipt on phone, web, email, sms, and fax, Order validation, Checking stocks and reconfirming order, Placement of orders etc.

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Yes, I am interested!

Inbound Customer Service

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We provide inbound customer service support

This is in the form of

  1. Live agent on phone
  2. Live Web Chat
  3. Email Response Management
  4. IVR / Voice Mail Support

This service is provided based client requirements and can be ranging from 8 hours to 24 hours per day

Clients benefit from this, as we are able to provide these services using specialist resources. The service is also available extended hours and on holidays. Thereby providing our clients with peace of mind.

Services cover consumer help lines and dealer help lines

View Complete Details

Yes, I am interested!

We provide companies with lead generation for their businesses

This covers

  1. Web research
  2. Prospect database development
  3. Email and Direct Mail Campaigns
  4. Telesales and Appointment setting
  5. Post appointment contact

Companies benefit from this service specially if they have products that need to be focused on a very specific target audience

We host the data on a central CRM that is accessible to the sales team of the client.

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Yes, I am interested!

Ecommerce operations involves several activities and our teams can manage some of the transaction related operations for online stores. The key areas of our service include

  1. Pre-order customer service and call centre
  2. Order Receipt, Verification and Payment Reconciliation
  3. Customer Service
  4. Returns Management
  5. Inbound sales on phone

By using our services, our clients are able to remain nimble and focused on their ecommerce business and keeping their internal resources for critical areas like merchandising, marketing and traffic generation

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Yes, I am interested!

As brands and regulators push for higher levels of customer service, it is essential for all brands to publish their contact information on their product packaging

We manage consumer services for several large companies including the following

  1. Set up and management of 1800 Toll Free lines
  2. Inbound call management – live and voice mail based
  3. Email response management
  4. PO Box and Physical Mail Management
  5. Customer enquiry and grievance handling
  6. Escalation and case management within the client organisation
  7. Reporting and analysis

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With increasing use of CRM systems, several companies have the need for these systems to be kept updated with data on customer interaction. Whether it be an online CRM system or a Sales and Field Call reporting system, they all need data to be updated. At times they also need information on prospects to be researched and available on the sales management system

Our clients use our services for the following

  1. Contact of field teams an collection of information and updates on phone
  2. Updating of client data records including address and contact information updates
  3. Data creation from business cards, physical directories and web research and updating this on the CRM or sales system
  4. Reporting and Analysis

While several organisations have set up systems, these often fail to deliver, as users do not prioritise the updating of these with information from the field or from their contact of the customer. We act as a catalyst as well as an enabler to keep such systems updated through intervention and contact of the field teams.

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Modern day marketing initiatives require customer contact. Kankei can make such contact on behalf of our clients.

Some areas that this would typically be used for:

  1. Enrollment in loyalty programs
  2. Consumer promotion fulfillment
  3. Experiential marketing involving customer meets
  4. Database generation for direct marketing
  5. Loyalty program related contact
  6. Dealer and retailer program support
  7. Event support and RSVP management

This is highly customizable and our teams will work with you to think through and enable this

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Yes, I am interested!

Inbound Customer Service

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We provide inbound customer service support

This is in the form of

  1. Live agent on phone
  2. Live Web Chat
  3. Email Response Management
  4. IVR / Voice Mail Support

This service is provided based client requirements and can be ranging from 8 hours to 24 hours per day

Clients benefit from this, as we are able to provide these services using specialist resources. The service is also available extended hours and on holidays. Thereby providing our clients with peace of mind.

Services cover consumer help lines and dealer help lines

View Complete Details

Yes, I am interested!


We provide companies with lead generation for their businesses

This covers

  1. Web research
  2. Prospect database development
  3. Email and Direct Mail Campaigns
  4. Telesales and Appointment setting
  5. Post appointment contact

Companies benefit from this service specially if they have products that need to be focused on a very specific target audience

We host the data on a central CRM that is accessible to the sales team of the client.

View Complete Details

Yes, I am interested!


Ecommerce operations involves several activities and our teams can manage some of the transaction related operations for online stores. The key areas of our service include

  1. Pre-order customer service and call centre
  2. Order Receipt, Verification and Payment Reconciliation
  3. Customer Service
  4. Returns Management
  5. Inbound sales on phone

By using our services, our clients are able to remain nimble and focused on their ecommerce business and keeping their internal resources for critical areas like merchandising, marketing and traffic generation

View Complete Details

Yes, I am interested!


Social Media is exploding and will continue to grow. Not only are the social media sites increasing but so are the devices and smart phones that let consumers access these

While our brands may have social media agencies to help with consumer services, our response management cell can take care of posts that relate to customer issues. These may require quick response management with co-ordination with multiple departments within the client organisation. Tracking and reporting these across shortlisted sites and providing adequate and appropriate responses on a timely basis is a critical activity that can be managed by us.

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Yes, I am interested!


This service covers advertising and direct response management. We include

  1. Short code set up using third parties
  2. 1800 Toll Free Line Set up
  3. Call handling
  4. Outbound call for closure

Some of the key areas include

  1. Contests and Promotion
  2. Enrollment in programs
  3. Sampling
  4. Inbound lead generation
  5. Inbound research
  6. Ecommerce sales on phone

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Yes, I am interested!


We provide our customers with specialist outbound contact for specific initiatives. We do not provide any cold calling services unless prospects have specifically pre-opted in a program being run by the brand.

Outbound contact includes

  1. Order verification
  2. Validation of customer or prospect database
  3. Invitation to events and customer meets
  4. Research and surveys
  5. Customer welcome and on boarding

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Yes, I am interested!


Modern day marketing initiatives require customer contact. Kankei can make such contact on behalf of our clients.

Some areas that this would typically be used for:

  1. Enrollment in loyalty programs
  2. Consumer promotion fulfillment
  3. Experiential marketing involving customer meets
  4. Database generation for direct marketing
  5. Loyalty program related contact
  6. Dealer and retailer program support
  7. Event support and RSVP management

This is highly customizable and our teams will work with you to think through and enable this

View Complete Details

Yes, I am interested!


Processing of orders from the field, retailers, dealers and consumers requires various process steps including

  1. Order receipt on phone, web, email, sms, and fax (yes, some still use fax !)
  2. Order validation and correction if any
  3. Checking stocks and reconfirming order fulfillment capability and timelines
  4. Placement of orders on warehouse and fulfillment centre
  5. Reconfirmation with recipient on order status
  6. Order tracking and related customer service
  7. Post delivery issue resolution

Our teams will work as an extended arm of your business venture to provide this critical support using phone, web, chat, email

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Service Tracking
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Service Tracking

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Contact of clients who are to be provided the technical or repair or maintenance service at their premises, Resolving any issue, Reporting back etc.

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Social Media is exploding and will continue to grow. Not only are the social media sites increasing but so are the devices and smart phones that let consumers access these

While our brands may have social media agencies to help with consumer services, our response management cell can take care of posts that relate to customer issues. These may require quick response management with co-ordination with multiple departments within the client organisation. Tracking and reporting these across shortlisted sites and providing adequate and appropriate responses on a timely basis is a critical activity that can be managed by us.

View Complete Details

Yes, I am interested!

As brands and regulators push for higher levels of customer service, it is essential for all brands to publish their contact information on their product packaging

We manage consumer services for several large companies including the following

  1. Set up and management of 1800 Toll Free lines
  2. Inbound call management – live and voice mail based
  3. Email response management
  4. PO Box and Physical Mail Management
  5. Customer enquiry and grievance handling
  6. Escalation and case management within the client organisation
  7. Reporting and analysis

View Complete Details

Yes, I am interested!

Service Tracking

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This is a unique service that is provided to companies that have field teams providing onsite technical and maintenance services. Our service tracker team contacts customers who are to receive the technical, repair or maintenance service and tracks the adherence by the field service team.

This includes

  1. Contact of clients who are to be provided the technical or repair or maintenance service at their premises
  2. Checking whether the service was provided as planned and if provided, then to get feedback on the various elements including timeliness, accuracy and customer service orientation of the field technical team
  3. Resolving any issue related to the service call
  4. Reporting back to the client organisation

Several of our clients have made this as a standard operating procedure for the service organisation.

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