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Products & Services

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Rendezvous ADM Services

Our proprietary solution framework, Rendezvous, for providing Application Development and Maintenance (ADM) service is designed and developed to facilitate effective governance and operations management. The data is displayed in the form of dashboards and the system also provides drill down features to view data at granular levels. The dashboards represent data on project management, application management, relationship management and service level metrics. The framework constitutes of various applications developed to manage transition and steady state operations of an offshore centric application development and support services engagement.

Diverse requirement for each engagement leading to customization, ease of use and integration with internal and external tools are catered to by inherent design features such as:

 

  • Web 2.0 technology and SOA architecture
  • Rich Interface Application (RIA)
  • User Customizable views and layouts
  • L10N and I18N
  • Adaptor based and SOA based integration with customer systems
  • Fully integrated with MS Office tools (Word, XLS, MPP)

Some of the applications in the framework and their brief description is mentioned below:

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Problem Tracking System
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Problem Tracking System

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A web based application that can be easily integrated with customer's problem notification systems and used for notifying problems to offshore teams and tracking the problem to closure. This system also has a feature to capture feedback from the end user on problem containment/resolution services provided.

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Request Management System
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An application designed for detail level planning, setting milestones, metrics goals and tracking of application enhancement requests. This application is developed based on CMMI Level 5 processes.

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Project Management System
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An application designed for detail level planning, setting milestones, metrics goals and tracking of a development project. This application is developed based on CMMI Level 5 processes.

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Service Level Management
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Service Level Management

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An application to capture agreed service levels and generate service level reports on a pre-defined frequency.

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Transition Workbench

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An application designed to manage the application development and support services transition. It can be used for application grouping, de-briefing session planning, preparing stop-light charts to indicate transition progress etc.

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Defect Tracking System

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An application developed for capturing defects at various stages of project and request execution. This facilitates defect prevention activities like analysis of frequently occurring defects, identification of root cause, coming up with prevention plan, implementation and tracking of the prevention plan.

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Timebooking System

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A web based application to enable team members to book the actual efforts spent towards an allocated task.

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A web based application to provide online information pertaining to governance, application management, relationship management and service level metrics, in the form of dashboards. Customers are given access to these dashboards.

Rendezvous framework is specifically designed to provide transparency on engagement operations to our customers. It also serves as a single window of information for governance, operations management, relationship management and service level management metrics.

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