L&T Infotech

A web based application that can be easily integrated with customer's problem notification systems and used for notifying problems to offshore teams and tracking the problem to closure. This system also has a feature to capture feedback from the end user on problem containment/resolution services provided.

An application designed for detail level planning, setting milestones, metrics goals and tracking of application enhancement requests. This application is developed based on CMMI Level 5 processes.

An application designed for detail level planning, setting milestones, metrics goals and tracking of a development project. This application is developed based on CMMI Level 5 processes.

An application to capture agreed service levels and generate service level reports on a pre-defined frequency.

An application designed to manage the application development and support services transition. It can be used for application grouping, de-briefing session planning, preparing stop-light charts to indicate transition progress etc.

An application developed for capturing defects at various stages of project and request execution. This facilitates defect prevention activities like analysis of frequently occurring defects, identification of root cause, coming up with prevention plan, implementation and tracking of the prevention plan.

A web based application to enable team members to book the actual efforts spent towards an allocated task.

A web based application to provide online information pertaining to governance, application management, relationship management and service level metrics, in the form of dashboards. Customers are given access to these dashboards.

Rendezvous framework is specifically designed to provide transparency on engagement operations to our customers. It also serves as a single window of information for governance, operations management, relationship management and service level management metrics.