The successful deployment of biometric identity assurance solutions can be easy, but as with all infrastructure projects, they must be properly planned and executed. Mantra Professional Services uses proven methodologies to assist with the proper planning and implementation of Biometrics technology. Our Deployment Services include both deployment planning and installation

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Deployment Planning

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This service provides assistance in developing detailed project management plans for the deployment of biometric software solutions including access to on-site and/or remote project management expertise.

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Installation Services

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Mantra offers two types of installation service:

Technical Proof of Concept

Designed to assist customers in implementing a biometric pilot program and establishing the criteria for a "proof-of-concept" solution, this service is ideal for supporting pre-pilot, pilot or biometric vendor competitive analysis. This service provides excellent hands-on technical knowledge transfer between Mantra Solution Engineers and an organization's biometric solution administrators.

Standard Installation

This service involves installation and configuration of the core biometric components by a Biometrics Solutions Engineer in the customer environment. The Solutions Engineer installs the Biometrics infrastructure and applications, ensures they are fully operational and provides hands-on training to the administrators.

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Product Support

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Mantra is committed to providing outstanding support to our customers and partners.

Our range of tailored support packages ensures that the optimum level of assistance is available at the right time to best fit your needs.

Following successful deployment, Mantra works with the customer to ensure that the implemented solution remains robust and permanently available. Regular health checks may be scheduled to review the solution and recommend changes to accommodate additional or new business needs.

Operating in a tightly controlled change management and configuration management environment, the Mantra engineering team continually works on enhancements to our products. Mantra works closely with customers to ensure speedy access to and implementation of all releases of the Mantra product suite.

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