X
Hi
terms privacy policy
Verifying...
1

Have a requirement?
Chat with us

Hi
terms privacy policy
Verifying...
1

Have a requirement?
Chat with us

M M Bpo Service Private Limited

Established in the year 2010, “MM BPO Services Private Limited”, a limited liability corporation, is engaged in providing a wide range of Soft Debt Collection and Customer Services. We are acknowledged as one of the prominent service provider in the domain owing to our unique and innovative services. We cater to a wide band of IT, telecoms, insurance, logistics and entertainment industries.

 

Backed by a highly diligent workforce, we are able to render premium and reliable services to our esteemed customers. We have established an elaborate and ultra modern infrastructure to render these services. Our organization has also recruited the best professionals in industry who posses immense domain expertise and experience. We make relentless endeavors to provide our clients with highly optimum and effective solutions. Our organization renders all its services at industry leading prices which enable us to develop a close accord with our clients.

 

Under the guidance of our Directors “Mr. Rohit Malik” and “Mr. Harsh Sidana”, we have scaled new heights of success. These two personalities have greatly influenced our organization with their bright approach and up-right vision to render peerless services.

Company Album

  • our-team
  • our-advantage
  • why-us

Factsheet

Basic Information

Nature of BusinessService Provider
Total Number of Employees101 to 500 People
Year of Establishment2010
Legal Status of FirmLimited Company (Ltd./Pvt.Ltd.)
Annual TurnoverUpto Rs. 50 Lakh

Team and Staff

No. of Research / QC Staff6 - 25 People
No. of Engineers and Technicians26 - 45 People
No. of Skilled Staff26 - 45 People
No. of Semi-skilled Staff6 - 25 People

Company USP

Provide after Sales SupportOperational Training
Primary Competitive Advantage
  • Experienced R & D Department
  • Good Financial Position & TQM
  • Provide Customized Solutions
Quality Measures / Testing FacilitiesNo

Statutory Profile

GST No.07AAGCM6248R1ZP
CIN No.U74900DL2010PTC205018

Packaging/Payment and Shipment Details

Customized PackagingNo
Payment Mode
  • Cheque
  • Credit Card
  • Online

Market Research

Our organization invests in numerous researches activities to gain a better insight into the market trends and needs. These research activities are supervised by a team of highly proficient and experienced analysts and experts. We also conduct regular researches and studies to keep a check on the changing technology to meet the varied and heavy demands of the industry. Our market researches are skillfully executed to ensure that only genuine and verifiable data is garnered. We actively implement the data obtained from the researches in our decision making process.

Infrastructure

Currently having 4 offices in prime locations of new delhi.

Service/Product Portfolio

Organization is engaged in rendering a comprehensive range of Soft Debt Collection and Customer Services. These services are availed by a large number of industries for customer relationship management. Our organization adopts ethical trade practices for establishing a close alliance with its clients. The services we render, are supervised by a team of highly diligent and qualified workforce with absolute commitment. After a comprehensive analysis of the client's needs, we provide highly customized services at reasonable rates. Our large gamut of services includes:


  • Retentions
  • Data Fulfillment and Updation Services
  • Back End Solutions
  • Soft & Hard Debt Collections
  • Customer Services
  • Physical and Tele Verifications
  • Tele Calling Services
  • Sales and Marketing
  • Staff Leasing

Domain Expertise

Over the years, the organization has developed immense expertise in the field of providing reliable Soft Debt Collection and Customer Services. Our success in the domain largely owed to a precisely defined methodology and a thorough process of market research. The organization has catered to the needs of clients with full commitment by providing them with premium quality services. Our workforce consists of experts in the domain, who have in-depth knowledge. With our sincere efforts, we have always outperformed on the expectations of our clients. We conduct regular market study to enhance our knowledge and gather expertise.

Our Team

Our Team

Institution is empowered by a team of highly adroit employees which is entirely committed to render comprehensive and reliable services. We recruit each employee to our organization after considering his experience and expertise in the domain so that every employee proves to be a valuable asset for the firm. Institution motivates employees and urges them to properly understand each clients needs and render effective solutions. Some of our key professionals are:


  • Tele callers
  • Collection executives
  • Pick up executives
  • Verification executives
  • Team leaders
  • Management executives

Technology

To ensure that our wide range of services are rendered in compliance with the industry standards, we have integrated the most technologically advanced equipment and installations with our infrastructure. These installations enables us to realize our true potential and efficiently serve our clients with highly comprehensive and innovative services. Some of the technologies, our organization extensively utilizes are as follows:


  • Progressive Dialer


To serve our clients efficiently, we utilize highly sophisticated Progressive Dialers. These advanced Dialers can also be upgraded to Predictive Dialers depending upon the business requirements.


  • Voice Logger for recording


Our organization has also invested in a wide range of Voice Logger for recording purposes. Due to this state-of-the-art technology, we are able to continuously audit and enhance the efficiency and effectiveness of our wide gamut of services.


  • In-house Built Customized CRM Utility


To stay ahead of the competition and serve our clients efficiently, we have devised an in-house CRM(Consumer Relationship Management) facility. This facility has been instrumental in enhancing the assurance and satisfaction of our clients.


For greater productivity and efficiency, we have also integrated the following facilities:


  • Auto allocation facility: To assign cases to Tele callers as per criterion
  • Auto dialing facility of phone numbers: To save time & enhance productivity
  • Facility to update the relevant information from the customer
  • Call-recording facility
  • Process monitoring functionality (WIP)
  • Data view and search functionality
  • Follow up & alert functionality
  • Remarks updation facility
  • Field activities management facilities
  • Bulk information updation facility
  • Relevant real time MIS reports generation functionality : For a better management and control
+ Read More

Our Advantage

Our Advantage
  • World Class Service Workmanship through Quality Compliant

  • Highly skilled & experienced own team permanently employed by us without any subcontracting of any kind and are verified by the competent team / authority to be part of us – an overall security to client’s outsourced process

  • Well Placed IT, Office & Administration security in Practice through Quality Controlled Policies, Manuals & Guidelines

  • Data Confidentiality & Integrity practiced on standardized policies & Guidelines – No external floppy drives, centralized DC / DVD drives & E-mail facilities to supervisors without web and internet access

  • Secured & dedicated access on to the Work Flow management Utilities – the world class data security measures suiting to world class clients

  • Perimeter access control well exercised through one common manned entry allowed with either staff ID Card / Visitor’s card system thus checking any unauthorized / unwanted entry, Gate pass based inward & exit of materials & Package searches

  • Centralized CCTV control in place with centralized CCTV recording along with maintenance of one month recording data Best possible IT environment with state of art servers and nodes with dedicated round the clock IT support & 100% Power Back up, 24x7 efficient, conductive & friendly work environment backed with total air conditioned support & staff welfare programs

  • Regular process & logistics Audit in place

  • Overall a world class process deliverance supported with Training & Work Manuals
+ Read More

Why Us?

Why Us?

Backed by sophisticated infrastructure and diligent employees, we can cater to every need of our customers. We provide all of our services with full commitment and unrelenting dedication. All of our rendered services are of optimum quality standards and are executed by a fleet of highly qualified employees, who with their relentless pursuits try to give effective solutions. There are several other distinguishing characteristics of our organization like:


  • Sophisticated infrastructure
  • Timeliness
  • Elaborate customization facility
  • Transparent and mutually beneficial business practices
  • Comprehensive warranty coverage
  • Competitive pricing policy
  • Elaborate distribution network

Tell us what you need, and we’ll help you get quotes
Tell us what you
need
Receive seller
details
Seal the deal
Pay with IndiaMART
Tell us what you need, and we’ll help you get quotes
terms privacy policy