Coppergate Consultants

Today’s ultra-competitive and fast changing business environment definitely requires us to invest in people and team development. Inter-personal conflicts and issues like lack of co-ordination, insecurity, de-motivation or inter-team rivalry are any business leader’s challenge to resolve. Secondly, apart from just resolving issues as and when they arrive a more proactive approach entails finding out what are the strengths of one’s team and working towards building on them to achieve a healthy and superior team performance in the long run. These are experiential programs which are designed to meet any of your training needs related to team learning and development. The modules are a blend of challenging exercises and simulations which will help the team to observe each other, work together, discover new things about themselves and others, bond and build trust in supportive and highly stimulating context.

Modern management systems involve individuals with a larger number and wider variety of people in the course of their work than ever before, which inevitably means all the more opportunity for conflicts to arise. For the individual, conflict is a major source of stress and can easily assume the sort of proportions, which overshadow everything else at work. It also has a negative effect for the organisation as a whole. Conflict decreases productivity, upsets relationships, creates factions, prevents creative thinking - in short, it wastes energy, time and money. Each of us has a way of dealing with conflict. Commonly we use the same strategy for many different types of situations, this has many disadvantages. Responding to conflict involves selecting the most appropriate strategy for successful conflict management. This requires an understanding of the ways the disagreement can be approached. The module understands the inevitability of the phenomena called – Conflict in personal as well as organizational life. It will develop internal orientation to diffuse the impact of conflict in various situations. And it will also equip the participants with appropriate skills and tools to mitigate conflict situation in a healthy way, for team performance.

When we realize the difference between good communication skills and the "good for nothing communication skills", it will be easier for us to become an effective communicator. Through our lives we have been given verbal and non verbal inexplicit instructions on how to behave and talk to people. In spite of this, how many of us interrupt while others speak? On the other hand, how many of us can confidently say we are good in handling interruption? Good communication rule :  Every time we communicate, make it a point to stop for a few seconds…..and........ reflect on...... What are we about to communicate? And do not communicate until we are sure what we are going to communicate. The importance of Effective Communication and interpersonal skills cannot be underestimated in the professional arena be it to sell, to persuade, to motivate, to inform or to educate. Even though this seems like a common skill, most managers struggle with the dynamics of Effective Communication and Interpersonal Skills. It gives confidence and also helps in the growth of the individual. The programs will equip the participants with the skills in a simple and effective manner so that it remains with them as a life skill. It also helps them to use their body language to persuade and convince people in the workplace and life.

In today’s scenario of fierce and intense competition, where technology is outdated by the hour and capital investment is not the sole domain of a select few - there is one factor which stands organizations in good stead - customer relation. It is good to have a great product and great to have an outstanding marketing department to market the great product. But unless quality customer service is ingrained into the fabric of organization culture - customers cannot be wowed! Take any organization with a success story - quality customer service with a passion has been the driving force behind it. Quality customer service can be learnt and applied by one and all. When it comes to customer service, it does not matter what industry you are in, you need to be sensitive to your customers’ requirements. The programs have been designed to help you to achieve the highest level of Customer relation:

Management is the art of getting things done. A Presentation is a fast and potentially effective method of getting things done through other people. In managing any project, presentations are used as a formal method for bringing people together to plan, monitor and review its progress. But let us look at this another way: what can a presentation do for you? Firstly; it puts you on display. Your staff need to see evidence of decisive planning and leadership so that they are confident in your position as their manager. They need to be motivated and inspired to undertaking the tasks which you are presenting. Project leaders from other sections need to be persuaded of the merits of your project and to provide any necessary support. Senior management should be impressed by your skill and ability so that they provide the resources so that you and your team can get the job done. Secondly; it allows you to ask questions and to initiate discussion. It may not be suitable within the presentation formats of your company to hold a discussion during the presentation itself but it does allow you to raise the issues, present the problems and at least to establish who amongst the audience could provide valuable input to your decision making. Finally; presentations can be fun. They are your chance to speak your mind, to strut your stuff and to tell the people what the world is really like. While you hold the stage, the audience is bound by good manners to sit still and watch the performance.

Organizations need every person producing at their capacity. Most employees want to improve and do a good job in their work and personal lives. However, they often need opportunities for attitude and skill development. Continuous growth and maximum satisfaction become possible when viewed through the paradigm of Self Excellence. You can "fill in the gaps" in workers'' development with a "designed just for you" Self Excellence Program. Your staff will gain competence, greater self understanding, life management skills, and improved interpersonal relationships. Provide opportunities for your people to learn, develop positive attitudes and internalize the concepts of Self Excellence. You will discover talent, energy and leadership among your staff which you didn''t know you had.

Leadership is more a creation in the minds of the followers than a characteristic of those who occupy the leadership position. Every individual has been bestowed with certain leadership orientation. Such an orientation remains either in a latent stage or for some it surfaces as the relevant environment unfolds it. To recoup leadership orientation, all of us need to be exposed to the environment which is conducive for the leadership exercise. although, for some people their own personal mental blocks become a hurdle and hence leadership orientation remains in a suppressive state. Therefore, Leaders are not BORN….they are CREATED! To create leaders, care must be taken of perceptions, values, attitudes, and consequence behaviour patterns, which becomes a persona in life. Only then, new leaders can emerge and developed subsequently. The New Leader The modern workplace is in demand of leaders who are highly educated. Modern organizations are complex and produce products and services that require increasing levels of technical understanding. Above all, the amount of information that must be managed has exploded, and the world is connected via networks into one increasingly small global village. Hence, waving swords and battle flags will more likely result in leaders being arrested than their being successful! Our programs are designed to enable maximum participation Exercises and activities include role play, discussion groups, quizzes, games, case studies, syndicate groups and accelerated learning techniques.

This modules are specially focused on youth who are aspiring to develop their self competencies by sharpening their skills and knowledge. The development of self that could maximize the effectiveness of our work and activities is becoming more and more demanded in the professional and business sector we all have to enter. The key to success in anything is to know ourselves. To understand our own behaviour, how those behaviours impact others & how we can wisely adapt to maximize our effectiveness in whatever we do. Excellence is not a destination we reach, but is an unending process of constant improvement. Those who pursue excellence aren’t in direct competition with others, for they measure themselves against their own accomplishments. This powerful workshop aims at understanding oneself in a better way, and then to start build upon one’s strengths and overcoming the weaknesses. What better way to live than by growing better each day?