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Navigant Technologies Private Limited

Gurgaon, Haryana

| GST  06AABCN8044K1ZB

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BPO Services

Our range of services include Inbound-Customer-Services, Technical Support, Multi-Lingual Support, Live Chat Support, Order Tracking and Database Management.

Inbound-Customer-Services
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By getting together operational excellence and deep industrial and functional knowledge to critical business processes, our Clients always get more value than anywhere else. We provide high-quality execution of Client customer care processes, monitor these against multiple performance metrics, and seek to improve them on an ongoing basis.

Navigant offers end-to-end outsourcing solutions. Our customizable offerings are aligned as per different markets and special needs. To ensure accurate process monitoring and optimum service delivery, Navigant has deployed the latest call centre technology which enables advanced call routing; generate reports such as ACD (Automatic Call Distribution), ACW (After Call Work), Agent Performance Analytics, AHT (Average Handling Time) and several other features. Navigant provides integrated customer service solutions through our tried and tested industry best practices. We help our Clients from diverse industries address customer service across various delivery channels such as.

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Technical Support
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Technical Support

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Navigant Technologies focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective services for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and IT needs of companies. The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow client to reduce their support cost by 30-50%.

Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in soft skills required for customer support. We work with every client to ensure that our representatives match closely with the needs of our client companies.

Customers are supported by robust, intelligently scripted questions and answers. Data is captured to provide you with information on marketing, customer profile and frequently asked question distribution. Technical teams get hands-on training or daily interaction with products to ensure superb knowledge and efficiency.

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Multi-Lingual Support
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Multi-Lingual Support

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Navigant has created a niche for itself with the ability to provide support in several languages such as French, Spanish, German, Mandarin, Japanese, Korean, etc.

We have the ability to configure IVR’s in several languages and also set up incoming Toll Free number for approximately 90 countries!!

No matter from whichever country your Customers are calling, they will always feel at home.

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Live Chat Support
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Live Chat Support

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Navigant Live Chat enhances your ability to respond to customer inquiries in real-time when the customer is navigating your web site. When the customer hits "clicks-to-chat" our agents respond in a two-way written dialogue.

Through extensive product and service knowledge as well as technology that enable branded messages to be displayed instantly, our agents are able to represent your corporate identity and culture. Our extensive training program produces professional agents having efficient typing skills and an accurate written content, concise and focused on the customer inquiry. The resulting "chat" is truly a written conversation. Live agent chat is quickly becoming an expected convenience for online visitors, and Navigant can have it up and running on your web site within days.

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Order Tracking
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Order Tracking

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It is very important to tap every business opportunity that comes knocking at your doorstep.

Our qualified Trainers ensure that the call answering staff is suitably trained to greet the customer to a Professional Company and register Customers’ orders on the Order Tracking System.

Callers wanting to book an order are identified uniquely and placed on a separate call queue by our EPBX system to be answered as quickly as possible. In case of extreme high call flows leading to calls being abandoned, we can customize an IVR asking the caller to leave a call back number and a brief message for someone from the sale team to return his/her call within the next 3 hours.

Tracking the delivery of Customer orders with logistics can be a nightmare at times!!

Navigant can staff suitably qualified personnel to coordinate with several departments and ensure that your Customers receive their orders as per your commitments. We also answer incoming calls from Customers enquiring about the same in case of delays and assure them that their order is being tracked personally by a professional and will reach them very soon.

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Database Management
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Database Management

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We have a dedicated data management team who are continuously conducting research on the web, calling on existing databases which are uploaded on a dialer to confirm their authenticity and making necessary changes wherever required. Our strength lies in the fact that we provide such services in many different languages which include Mandarin, Japanese, Korean, Taiwanese, French, German, Spanish, Portuguese and Dutch among others.

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Email Marketing & Helpdesk Services
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Email Marketing is considered to be a fast, flexible and effective way of getting marketing messages.

We profile your customers and understand what best format suits them such as images, HTML, etc.

Navigant adheres to the Electronic Communications and Regulations Act introduced in December 2003 which allows sending Email blasts to only those people who have “opted-in” to be contacted. Kindly visit

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We at Navigant provide the customized outbound services that includes direct telemarketing, order processing, up-selling/cross-selling, surveys & polling, enquiry management & fulfillment, lead generation, co-branding & affinity programs.

Customized telemarketing services extend beyond answering customer questions. In addition to assisting the Client with their businesses, our dedicated telemarketers group will also track, report, and identify any on going operational problems, update user guides etc.

Whether it is mass or target marketing, cost effectively depends on ability of tele-sales representative (TSR) to make more calls, more sales and convert more enquiries faster and with fewer busy lines. The database and call management network allows us to build telemarketing script, store prospect information, place outbound calls and recall result of each call. Predictive dialing selects prospective clients list and directs only those calls answered by live voices to our TSR'S. Others are rescheduled for later call- backs.

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B2B / B2C Telemarketing

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Telemarketing is the systematic, integrated use of the telephone and trained staff to communicate with existing and potential customers to maximize business profitability. Our telemarketing services can provide you with excellent return on investment.

"B2B" is a call centre term for "Business-to-Business" whereas "B2C" refers to "Business-to-Consumer".

Navigant's expertise in B2B telemarketing enables organizations to target companies and wholesales customers. This service is for those organizations interested in sheer volume of business and reduced customer service costs.

We help you improve sales performance by delivering cost effective quality solutions, in any business area, across every continent, in any language. To out-perform your competitors, you must get the strategy and the planning right which comes not only with a non-scripted approach but substantial expertise in the market segment, possessed by Navigant.

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Navigant Lead Generation programs are the perfect marketing tools to properly qualify/sell to your prospects so your highly skilled, highly paid salespeople and officers are not wasting their valuable time.

We provide Lead Generation in the fields of AMC, Mortgage, Insurance, Refinance, Day Cash Loans, Debt Consolidation, Information Technology and travel among others. Navigant supplements the standard way of generating leads by telemarketing with several other forms such as email blasts, web search, data profiling, validating online customer enquiries, etc. You can trust our expertise in this domain and will be happy to see the results we generate for you.

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Brand Advertising

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When you have a targeted customer-base and would like to educate them about your latest products and service offerings, Navigant can help you with this.

The importance of spreading awareness of your products and services by word of mouth is equally as important as media ads and other marketing techniques.

Navigant has helped several companies in the telecom, medical, manufacturing and many other domains, launch their offerings with great success in the market.

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Adding customers to your sales basket and further retaining them is not an easy task.

Navigant can staff well trained and experienced staff to ensure that your prospects not only get the right information when they call your Company’s toll free number but also are well-informed about the benefits of choosing you over your competitors.

Once a “Prospect” becomes a “Customer” we staff Customer Service Agents with the right kind of soft skills, customer service etiquettes and call handling techniques, armored with suitable access to customer information, to make your Customers’ interaction a delight every time they call you and a reason to stay with you forever.

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It is very important to tap every business opportunity that comes knocking at your doorstep.

Our qualified Trainers ensure that the call answering staff is suitably trained to greet the customer to a Professional Company and register Customers’ orders on the Order Tracking System.

Callers wanting to book an order are identified uniquely and placed on a separate call queue by our EPBX system to be answered as quickly as possible. In case of extreme high call flows leading to calls being abandoned, we can customize an IVR asking the caller to leave a call back number and a brief message for someone from the sale team to return his/her call within the next 3 hours.

Tracking the delivery of Customer orders with logistics can be a nightmare at times!!

Navigant can staff suitably qualified personnel to coordinate with several departments and ensure that your Customers receive their orders as per your commitments. We also answer incoming calls from Customers enquiring about the same in case of delays and assure them that their order is being tracked personally by a professional and will reach them very soon.

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Customer Retention

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How can this “preying” be stopped? The answer is simple If you provide your Customers with poor after sales service, they will leave you. If you provide them with an average experience, they are open to being attracted to leave you. But if you provide them with a great experience, your competitors will be unable to bear the cost of acquiring them from you and this is what you would want.

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These calls are generally from irate customers and have to be dealt with a sense of maturity as the customer can sometimes be very compelling and demand a disproportionate refund wherein the customer service agent has to explain logically what the refund value is going to be and process the same accordingly as per pre-defined policies.

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We have been working with several Clients primarily in the Computer manufacturing sector to provide Software support services. If required, we can set up a Premium Number for callers and generate a steady stream of revenue for you.

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Navigant has been providing NOC (Network Operating Centre) Support for telecom companies for over 7 years now. Our team has great experience in closely monitoring and directing telecom traffic via different routes and ensure that your Customers are always connected.

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Email Blasts BPO Service

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We are able to execute email campaigns on your behalf with targeted customers who have opted in to receive such promotional emails and updates.

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Helpdesk Services

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As a call centre, we are able to staff suitable customer care representatives to reply to incoming mails and distribute mails internally depending on the enquiry (such as sales enquiry, refund request, etc).

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