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Netenrich Technologies Private Limited

Hyderabad, Telangana

| GST  36AABCN8899A1Z6

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NetEnrich is a premiere IT as a Service company driven by people, processes and exclusive technology. Using our NetEnrich shared services platform, flexible engagement models, structured SLAs and standardized ITIL based processes NetEnrich ensures secure remote infrastructure management for its customers. With minimal transition costs, smaller and less intrusive engagements sizes and a smooth on-boarding process, NetEnrich offers complete flexibility at each step of the engagement. Our scope of IT management services includes well packaged solutions that are designed to be easily scoped and consumed by our channel partners. These services include monitoring and management of desktops, servers, network and storage devices, including standard and custom applications along with patching and reporting. We offer customizable and flexible levels of service that help our partners plan their customer’s expenses accurately and adjust as the business scales. To better support the delivery requirements of our customers, NetEnrich develops technology initiatives to provide highly specialized managed services to its resellers’ customers with programs such as SmartNOC. NetEnrich NextGen NOCs are located around the globe to ensure smooth service delivery and ongoing support 24/7 to our customers. Each NOC is strategically located to provide the best access to required experts at the lowest possible cost. The NetEnrich Service Delivery Framework unifies these NOCs and allows them to operate as one, thus providing the best service with the right SLA at the best price. NetEnrich delivers services via our Virtual Private Management Gateway (VPMG). The VPMG provides a completely secure and auditable service delivery mechanism. This exclusive technology allows us to provide the most efficient, cost effective and accountable service available today. With over 170 certified professionals, a strong management team and patented technology, NetEnrich is your IT as a Service partner. We enable our resellers to act as CIOs for their customers by offering customizable service offerings which help them create long term sticky customers with recurring revenue. By helping them move away from the traditional break-fix sales model, we elevate the business impact our partners have on their customers, thereby delivering better value for the entire channel.+ Read More

Nature of Business

Service Provider

Total Number of Employees

101 to 500 People

Legal Status of Firm

Private Limited Company

GST Number

36AABCN8899A1Z6

Public Cloud Management Solution
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The new age of cloud computing converts traditional capex investments into opex models at companies. In doing so it levels the playing field and provides equal access opportunities to on-demand IT infrastructure for small, medium and large enterprises alike. However, fragmented access to talent, tools, and solutions required to harness, deploy and support these new age cloud resources, still remains a major hurdle for cloud adoption. It stands as the last remaining barrier that prevents en-masse adoption of cloud by small and medium enterprises. Public cloud management capabilities from NetEnrich addresses this gap and helps organizations leverage public clouds alongside their traditional infrastructure (in LAN, WAN, or datacenter), all via a “single-pane-of-glass” deployment, visibility, governance, and management model.

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Enterprise Elite Services
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NetEnrich Enterprise Elite Services (EES) provide a comprehensive suite of remote infrastructure management services for enterprise clients. Remote management services include the monitoring and management of servers, networks, virtualization, storage, private & public clouds, applications, VOIP, desktops and a wide array of other devices and technologies for enterprise clients who have a large IT footprint and have deployed sophisticated technology solutions. NetEnrich services are delivered 24x7x365 by experienced, certified technicians from our remote operations center (ROC). Our ROC includes a secure NOC (network operations center) that uses enterprise-class technologies and follows proven ITIL processes to deliver continuous uptime to our client environments.

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Mid Market Services
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Mid Market Services

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NetEnrich Mid-Market Services (MMS) provide a comprehensive suite of remote IT infrastructure management services for mid-market clients. Our remote managed services include the monitoring and management of servers, networks, virtualization, storage, private clouds, applications, VOIP, desktops and a wide array of other devices and technologies for mid-market IT environments. NetEnrich services are delivered 24x7x365 by experienced, certified technicians from our remote operations center (ROC). Our ROC includes a secure NOC (network operations center) that uses enterprise-class technologies and follows proven ITIL processes to deliver continuous uptime to our customer environments.

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Virtualization Management Service
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Our virtualization management practice provides capabilities and services to deliver 24×7 monitoring, management and administration of virtual infrastructure from our secure NOC (Network Operations Center). Our remote managed services for virtual infrastructure helps IT administrators to maintain performance, availability, and reliability in their infrastructure. There are two levels of services – AID and MANAGE. The AID level of services delivers remote IT monitoring, escalation, and SOP based remediation. The MANAGE level of services adds another layer of remote managed services that is focused on full troubleshooting, remediation and management of a virtualized environment.

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“Private Cloud” refers to the IT infrastructure deployment model, where cloud infrastructure is contained within an organization’s internal network. It offers users an exclusive and private access to computational resources. Any occasional surge in workloads can be fulfilled by self-provisioning of extra compute cycles when needed, and release of the servers when not needed. It helps organizations deliver services more efficiently without taking on the risks associated with public cloud offerings. With private cloud, a company’s data center evolves from being a basic warehouse of infrastructure to that of a smart, fast, and agile service delivery center. Unified private cloud architectures in the form of “converged infrastructure” such as EMC VSPEX, NetApp FlexPod, and VCE Vblock provides well integrated and tested components from leading providers such as EMC, VMware, Cisco, and NetApp.

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Cisco UCS (Cisco Unified Computing System) is a popular computing solution provided by Cisco. While UCS offers powerful capabilities, Cisco UCS management is not a simple discipline. Most IT Directors in enterprises face the following challenges:

  • How can we optimize uptime, performance, and efficiency of our Cisco UCS environment to maximize our investments?
  • How can we realize full benefits of Cisco UCS faster?
  • How can we apply best practices and methodologies for efficient operation of our Cisco UCS environment?
  • How can we improve application performance and availability to meet service-level agreements to various users?
  • How can we lower TCO of our Cisco UCS environment by partnering?

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Private Cloud Solution

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Private cloud is the evolution of your data center from a basic warehouse of infrastructure to smarter, agile and faster service delivery centers. It helps your organizations deliver services more efficiently without the risks associated with public cloud offerings. It’s no longer just about applications running on servers stuck in a data center. It’s about having mobile workloads which move across physical, virtual and heterogeneous environments. While the capabilities enabled by private clouds are powerful, private cloud management is not a simple discipline.

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Virtualization is now mainstream for IT deployments. Consolidating servers, storage or desktops using virtualization can help you get the most out of your IT investments. But as the count of virtual servers, storage, and desktops increases, your IT staff may find itself facing a different set of IT problems that has to do with environment complexity and asset sprawl. What you need are virtualization management solutions that consolidates all your provisioning, management and diagnostic tools into a single pane of glass, so that your IT experts can concentrate on business issues instead of IT problems

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Virtual server environments are now mainstream for IT deployments. Consolidating servers and storage with virtualization can help you get the most out of your IT investments. But as the count of virtual servers and storage increases, your IT staff may find itself facing a different set of IT problems that has to do with environment complexity and server sprawl. What you need are server virtualization management solutions that consolidates all your provisioning, management and diagnostic tools into a single-pane-of-glass,

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Virtual Desktop Infrastructure (VDI) management is the discipline of managing virtual desktop environments. Today, a host of compelling factors are converging to propel virtual desktops towards mainstream adoption. These include:

  • Threat of the high cost and complexity to manage employees’ PC desktops
  • Pressure on businesses to provide mobile employees with access to their PC in their offices, while they are at home, airport, hotel, or on the road
  • Pressure on businesses to reduce costs with desktops and achieve goal of becoming device- and operating system-independent
  • Pressure on businesses to reduce costs with managing desktops that can be 10X of acquiring a desktop

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Our network and circuit management practice provides capabilities and services targeted at mid-market and enterprise clients who have fairly complex network and circuit infrastructure environments. Network and circuit management services deliver 24×7 monitoring, maintenance and management by experienced administrators for all network devices such as switches, firewalls, routers, WAP, VoIP, and circuit devices. NetEnrich services are designed to reduce the total cost of ownership (TCO) of network and circuit infrastructure, deliver improved performance and reliability, and provide timely visibility with on-going reporting.

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NetEnrich offers a broad line of Remote Infrastructure Management (RIM) services. Whether you are a small business or a large enterprise, NetEnrich services provide you with the technology, processes, and people to monitor and manage your IT infrastructure securely from on-premise to the cloud.

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While Microsoft Lync is a powerful solution for unified communication, network engineers or IT staff who are tasked with Microsoft Lync Management often face many challenges:

  • How do we guarantee the quality and reliability demands of end-users in a Microsoft Lync environment?
  • What do we do to proactively check voice quality across a Microsoft Lync infrastructure?
  • How can I keep costs low in managing Microsoft Lync and a unified communication infrastructure?
  • How can we enhance business communications by consolidating all available devices and modalities under one roof?
  • Where can I access domain experts in voice, networks, unified messaging, mobile devices and IM to manage our end-to-end Microsoft Lync UC infrastructure?

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NetEnrich uses the NetEnrich Services Gateway (NSG) powered by Vistara, and partner portal to access, monitor and manage devices. When monitoring thresholds are reached by a device, alerts are generated and transmitted back to the partner portal via a secure web services channel. The NOC engineers or administrators who process the alert are granted access to only see what is required of them to immediately remediate the issues that triggered the alert. The NSG is primarily used for management operations.

All device and console activity is recorded and all activity performance is logged and stored in a secure data center located at San Jose-CA, Phoenix-AZ and Santa Clara-CA. This provides complete accountability and transparency of all actions performed on the managed servers and devices. In addition, all configuration data, monitoring and audit data are backed up in the NetEnrich Services Management CloudTM.

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Our cloud management practice provides capabilities and services to manage devices hosted in either public cloud, private cloud or hybrid cloud at our clients. We also provide assessment and discovery services for the client’s infrastructure and offer a roadmap of how their IT infrastructure should be hosted between the cloud and the datacenter. Our AID service level offers basic cloud monitoring, escalation and SOP (Standard Operating Procedure) based remediation for devices hosted in the cloud. Our MANAGE service level adds troubleshooting and full remediation services to the AID service level.

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The NetEnrich partner portal, powered by Vistara, is a comprehensive SaaS portal that offers a single-pane-of-glass visibility and control into the health and status of the client’s IT infrastructure. The portal also serves as a control center from where service requests, approvals, patching, system administration, and multiple other pro-active and reactive activities can be initiated and managed.

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The model for delivering IT operations services today is transforming from being located within a customer’s four walls to remote delivery and hybrid delivery. This transformation often poses significant anxiety to customers revolving around issues of connectivity, security and privacy.

Some of the challenges faced by customers include:

Limited Tools Capability for Monitoring and Management

With many popular toolsets, delivery of preventative maintenance and remote remediation is currently limited to systems connected to the local network. This makes remote monitoring and management impossible.

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The goals of technologies for Unified Communications (UC) are lofty. They involve breaking down barriers so that people using different modes of communication, media, and devices can communicate to anyone, anywhere, at any time. Organizations are connecting people, information and teams to enable global collaboration. Powerful communication technologies such as IP telephony (or VOIP), video conferencing, instant messaging, email, presence, and communication-enabled business applications are being deployed to achieve this collaboration. Unified communications management is the discipline of monitoring and managing all these components to maintain an optimal quality of experience for end-users.

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Our service provider partners who offer hosted or co-lo data center and cloud services need look no further than NetEnrich. Our data center management practice provides innovative ways for our partners to increase services revenues and profitability per square foot of an existing data center or Infrastructure-as-a-Service (IaaS) business.

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NetEnrich Services Delivery Framework Automation Analytics ITOM & ITSM Powered Service

The NetEnrich Services Delivery Framework provides a sophisticated stage mechanism to triage and resolve alerts, tickets, and problems in a client’s IT environment. NetEnrich services are powered by Vistara technology that provides advanced automation, analytics, ITOM (IT Operations Management), and ITSM (IT Service Management) capabilities.

Through seamless and secure integration with multiple monitoring tools powered by Vistara, encrypted alerts from client’s IT environment and VG (Vistara Gateway) travel through firewalls to NetEnrich NOC for triaging. Problem alerts result in a ticket with detailed reports tagged to it.

The source of an alert could be from monitoring system or a user request in ticketing system via a telephone call or email. It could also be from a 3rd party alert system of client integrated with the VG and Vistara

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