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Nettlinx Limited

Hyderabad, Telangana

| GST  36AABCN2263J1ZH

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Nettlinx is an Internet Infrastructure initiative of the Nettlinx group. The company started its ISP/NLD operations in the year 1999 and has been catering to the networking requirements of the domestic enterprise market since then. It has a Class B license to operate as an Internet Service Provider (ISP), NLD, ITSP and Call Centre (OSP) Services Provider. Nettlinx offers state-of-the-art Managed Network Services to enterprises across Andhra Pradesh. Nettlinx operates through a direct presence in 40+ locations. It has proved to be a best ISP in providing fully converged network platform (Data, Voice and Video application support) to Enterprises across Andhra Pradesh. Partnering with National Telco`s we provide state-of-the-art products and solutions for network requirements of organizations. Nettlinx`s statewide presence and experience in the field of Internet related services offers our esteemed clients a high degree of satisfaction. Nettlinx operates through a network which is built on world class technology and unparallel infrastructure. The fully redundant, carrier agnostic backbone architecture enables us to deliver high network uptimes and network availability to our customers. Each of the Nettlinx POPs are equipped to provide all the latest WAN protocols. Nettlinx offers a complete range of network solutions like VPN, Internet, Network Management Services, Data Centre and Co-location Services and Value Added Services like Internet Telephony and Enterprise Mailing Solutions etc. With a proven record of offering robust network connectivity solutions. With multi-homing, fully redundant, the company has created a reliable network infrastructure which is trusted by customers for supporting various applications. With years of experience and a long list of satisfied customer base, the company is set to surge new heights emerge as a best ISP in the Andhra Pradesh market. Our connectivity services have been fulfilling the need to run applications like Live Video Streaming, Mailing, Web services etc across multi-location enterprises in various verticals as Electronic Media, Financial Institutes, FMCG, Education etc.+ Read More

Nature of Business

Service Provider

Year of Establishment

1999

Legal Status of Firm

Limited Company (Ltd./Pvt.Ltd.)

GST Number

36AABCN2263J1ZH

Windows Hosting Services
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Windows Hosting Services

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We offer flexible packages for hosting sites - in Windows NT. Linux After designing the next logical step is hosting. Our customers have a wide choice in terms of platforms (Windows, Linux) and in terms of special requirements like database (SQL Server, My SQL)

OS Platform: Win 2000 & 2003 Std Server Edition

Web Services: IIS 5.0 / IIS 6.0

Databases: Mssql Server 2005 Std Edition, Sql Express 2005 Server & Mysql 5.0

Framework Versions: .Net 1.1/2.0/3.5 & 4.0 with AJAX Support

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Server Access Services
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Server Access Services

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Access to servers is restricted. Console/Shell access to our servers is restricted only from our Hosting Operations Center for management purpose only.

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Dedicated Leased Line Solution is high-speed Internet feed to your location. These lines can be used for access to the World Wide Web as well as hosting of your Internet server(s). Your LAN or WAN will have continuous connectivity to the Internet through our multi-homed backbone.

Nettlinx High Speed Dedicated Leased line service offers you a high-quality connection - making collaborative computing, video conferencing, distance learning, VPN, next-generation e-commerce, fast corporate e-mail download, video-on-demand, and Internet telephony all possible.

Nettlinx High Speed Dedicated Leased line service is faster than other broadband technologies or cable modems. Secondly, High Speed Dedicated Leased line service provides secure, continuous access over a dedicated line

Nettlinx High Speed Dedicated Leased line delivers speeds of up to 2 Mbps. That's up to 16 times faster than normal broadband 128Kbps and more than 36 times faster than most dial-up modems. For example, you could possibly download a 5 Mbps file in less than half a minute using, High Speed Dedicated Leased line but the same file would require more than 5 minutes to download with a normal broadband connection, and over 20 minutes using a 33.6 Kbps modem. Hence, High Speed Dedicated Leased line enables you to spend more time surfing than waiting, thus increasing efficiency and productivity.

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Your domain name is your unique identity on the worldwide web. So choose a name that conveys your Company's identity such as microsoft.com, yahoo.com, or nettlinx.com, which uniquely identify your company, product, service, industry or interests. Even if you do not intend having your own company email address or Web site immediately, it is wise to reserve your domain as soon as possible, because another company may register your name before you do.

Available domains - .com, .org, .net, .co.in and .in

Cost: Rs. 700/- for .com, .org, .net, .co.in

Rs. 800/- for .in

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  • Nettlinx specialists develop the web sites according to their function: selling, entertaining, training or informing.
  • Applying eye-catching graphics coupled with error-free html coding, we develop robust web sites from scratch.
  • We pay attention to every detail and it's main idea.

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  • We redesign the existing web sites to tune up your online business for current market trends and new fresh ideas.
  • Our specialists seamlessly integrate new components, scripts, add-ons and other functionality to your web site upon your request and redesign a site on a page-by-page basis.

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Development/Integration We can put your web site into a content management system so that you could edit your web pages yourself any time in your browser. No programming skills required; we develop intuitive and user-friendly content management systems to provide simple and professional management of your web site.

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Distinctive and stylish logo is the first "must-have" for the company, which cares about personalized and memorable branding of its products and services. Nettlinx graphic designers develop logos, flash, animations and other custom branding graphics.

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Whatever Internet functionality your business needs, Nettlinx Group highly-qualified programmers will integrate it seamlessly into your web site. We welcome your ideas and will be glad to help you make them true.

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Website Builder Services

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  • The tool's intuitive interface provides you with the power to create a website very quickly and easily and publish it to the Web.
  • You can customize your site by selecting from many different templates, styles, and backgrounds as well as by uploading your own photos and graphics.

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E-Commerce Solutions

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  • The Nettlinx Company develops commercial web sites of any complexity.
  • We integrate shopping carts and add other e-commerce components into existing sites as well as design Internet shops from scratch.

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Process monitoring robot monitors & logs all running processes every minute. If robot notices any process which is utilizing more resources than the accepted threshold or process is found to be malfunctioning, they are immediately terminated. In case of such events, email & sms alerts are sent to customer support team for further investigation. Live-alert robots are capable of restarting or terminating any process required for smooth functionality of servers.

Our system also generates real time report which are manually reviewed by our customer support team.

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Data centers runs the Border Gateway Protocol (BGP4) for best case routing. The BGP4 protocol is a standard that allows for the routing of packets of information sent out from network. Each packet of information is evaluated and sent over the best route possible. Because of the redundant network architecture, packets may be sent via alternative routes even if they are being delivered to the same end user. Should one of the upstream provider fail, packets leaving networks are automatically redirected through another route via a different upstream provider.

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It is a common misconception that the amounts of bandwidth (size of the pipes that carry the data) differentiate web hosting companies. In reality it is not only the size of the pipes that matters, it is the utilization levels. The utilization of Internet connections is vital to a network's ability to transfer data without packet loss or latency. We ensure that every Data Center used by us has connection usage below 50% to avoid any connectivity problems.

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Security Services

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  • Nettlinx strives to ensure uninterrupted service and a high level of security.
  • Nettlinx has developed a comprehensive approach to safeguard all infrastructure & services right from Network level to Application level.

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  • Data Centers are physically isolated from everyone but level three technicians. Public access is strictly forbidden.
  • Data Centers are equipped & monitored round the clock with closed circuits.
  • Strict access controls are implemented including keycard protocols/biometric scanning protocols and continuous interior and exterior surveillance.

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  • Data Centers used by our Virtual Data Center infrastructure has fully switched network.
  • Traffic destined for a website hosted on a server is sent only through switching equipment necessary to deliver the information to that server.
  • This minimizes the risk of someone sniffing or capturing traffic being sent across the network.

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We follow a strict Security Audit Process. All unwanted services on servers are disabled. Operating System applications & commands including compilers (which are used by hackers to compile programs and gain access) are removed.

Firewall:

Our Virtual Data Center Infrastructure is protected by Firewall at various levels. Our Security Audit Team monitors traffic with-in and out-of our network & ensure that necessary security settings are implemented as and when required to safeguard all our services, servers and your data.

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All our servers are monitored for server ports remotely every alternate minute by Live-Alert, our own proprietary port monitoring system. If system detects any open ports besides the allowed ports, our Security Audit Team is immediately alerted.

In most compromised systems, hackers install and runs backdoor services, backdoor consoles or services like IRC / Chat Servers which opens a port on server. Such attempts are immediately detected.

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Process Monitoring Robot checks all running processes along with Load on every servers. If robots detects any unauthorized process or processes eating up resources beyond allowed threshold or are found to malfunction, are immediately terminated. In case of any of such events, email & SMS alerts are sent to Security Team for further investigation. Process monitoring robots are also capable of restarting or terminating any process required for smooth functionality of servers.

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Most of our server management applications & control panels are in-house developed. Any 3rd party products go through a thorough security & performance testing before they are deployed on servers. Any such third party applications are monitored regularly for their functionality.

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User on the server are restricted only to their designated directories.

This ensures that no other user on the same server has access to your files (unless granted with permissions).

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The prospect of data loss from an unexpected disaster is one which looms over many businesses. We understand how crucial it is to have your site back up and running in case of an unexpected event, which is why Nettlinx has implemented a fool-proof disaster recovery system which can ensure that your site will be up and running as quick as possible, minimizing downtime and potential data loss.

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Our infrastructure uses Database driven configuration system. Server configuration files are generated from Database which resides on our central server (with hourly backup on backup servers).

While most Hosting companies has to manually setup server & user account spending couple of hours, our Disaster Recovery Robots can do this automatically in less than 5 minutes minimizing the time required to have your websites back up & running.

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Being in the industry for as long as we have been, we are aware that a lot of companies are now opting for dedicated servers due to

  • Easy management
  • Full control
  • Better uptime

An inadequately written application being run by “another company” on a SHARED server can cause the machine be slow down or even crash. Your own server means, it runs only your SW!!

  • Customized configuration at ‘root’ level – Install whatever you want !
  • 100% resources: All the CPU power, RAM, HDD is dedicated to you only resulting in much better speed.
  • Data security reasons So far having a dedicated server was a very costly affair and something not easily available, but we are now offering very cost effective dedicated Servers.

These are managed servers, both in terms of hardware & operating software. We will setup the server for you, using quality hardware & the most recent versions of the operating systems, we will then maintain these machines in terms of the hardware problems (this includes the routine maintenance & also the repair/ replacement of problematic components, if any) & also the problems relating to the operating system.

But even with the hardware & operating system being handled by us, you are the one who is in actual day-to-day control of the server; you can install specific software that is something not possible with shared servers. Basically you can configure & use the machine in whichever way you want.

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24x7 Monitoring Services

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Our virtual data center infrastructure is equipped with live-alert, our in-house developed automated monitoring system.

Live-alert monitoring is deployed at 3 stages.

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Load monitoring robot logs server load every minute. If server load is found to be higher than accepted level, responsible service is terminated and Email/SMS alerts are sent to customer support team for further investigation.

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All our servers and server ports are externally monitored from 2 different locations every minute. In case of any failures email & SMS alerts are sent to Customer Support Team for further investigation. In case of any of the services malfunctions or goes off-line, immediate notification is sent to our team.

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Nettlinx was founded with the vision of being a customer friendly, technology service company that was easy to do business with. We wanted to adopt systems, define processes, implement tools and have the right TEAM to meet our vision. We wanted to ensure that we exceed our customer's expectations at every interactions.

This vision is integral key component of every part of Nettlinx resulting into a unique level of customer service, which we call "Live Support".

To ensure "Live-Support" we have focussed on following key areas.

  • The Team
  • Systems
  • Methodology

The Team

As a focused Managed Hosting Provider, we take customer service & satisfaction as our highest priority. We believe that Customer Support focus is a key area for any company to offer high level of services and generate trust in customers. We have always been dedicated to committed & personalized customer services. Although many of the key services can be automated, service level ultimately relies on customer support team. More than just great technical skills, they must have strong desire to solve problems for customers.

 

We only hire those who demonstrate dedication & strong passion for helping people. Potential employees must posses qualities like friendliness, patience & desire to grow in a self challenge environment. We recruit executives based on their personal values and we train for technical expertise.

Our team members at all levels of the company go through the ongoing training programs which makes us a Strong work force.

Our information sharing process, group discussion and internal bulletin boards ensures that all key information is shared by all team members.

Finally, our employees function in a team environment which encourages an outstanding service experience to our customers. Our Team Work approach allows customers to develop deep personal relationships with team members. Each employee's compensation is linked directly to the overall satisfaction of their team's customers. Each member's metrics are tracked individually and results of the team are published on daily basis. Team members take pride in sharing how satisfied their customers are.

IndiaLinks is a company committed to hiring and training people that fit our values. We realize that this is an MUST element to keep our Live-Support philosophy intact as we grow.

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To meet & exceed customer's expectations is impossible without proper systems in place. Systems serve as foundation upon which our Managed Hosting Platform is built. Flexible systems are must to achieve our vision "Live-Support".

 

We have in-house developed number of systems & tools, from the phone system that tracks customer calls, online support ticketing system, automated centralized hosting environment which is capable of controlling hundreds of servers right from one single control panel, server & port monitoring tools, server robots capable of self-correcting technical issues to complex reporting tools. Real advantages India Links has over other technology service company is that our systems are built specially for MANAGED HOSTING.

Integration of our systems gives us incredible flexibility when serving our customers. Our systems do not only offer automation for our services that can deploy complex hosting environments within minutes, but once they are deployed, we are able to monitor, identify & resolve problems all from within one system very quickly.

Our tools provides over 80% of required man power. Efficiency & automated processes translates into faster service and a dramatic reduction in human error.

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Methodology Services

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We continually work on implementing & improving processes to remove hassles for our customers and improve the overall service standards.

 

to make it easy for our customers to do business with us is a key focus of "Live Support". We look for processes that could be made automated or simpler for our customers and when we find one, we make changes. Each and every TEAM member of India Links is expected to identify processes that could be improved.

Customer feedback is one of the main key inputs to improve processes. We solicit and encourage feedback from our customers.

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Our Nettlinx Center infrastructure consists of Servers located at various Data Centers at geographically different locations.

We ensure that every Data Center we use meets our requirements. Some of our requirement & standards are as below.

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Data Centers are connected to Internet with highly redundant network through multiple backbones connected to various Tier 1 upstream providers. All network links are also peered with other networks for fastest possible data transfers.

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Our tie-ups with every data centers, guarantees us 99. 9% network uptime. We ensure that every data center used by us meets this requirement.

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  • All our servers are installed with Enterprise version of Linux or Windows 2003.
  • We do not use operating systems which are known to have security loop holes.
  • All our servers' operating systems are automatically patched at regular interval.
  • This ensures that servers are always protected against all known vulnerabilities with latest security patches.

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