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Products & Services
- Leadership
- Building Better Teams
- Behavioral Interviewing Techniques
- Managing Employee Performancec
- Problem Solving Decision Making
- Negotiating for Results
- Team Building
- Feedback Management
- Delegation
- Developing And Maintaining
- Mediation Through Peer Review
- Business Leadership
- Supervising Others
- Leadership Communication Programme
- Motivation Training Service
- Meeting Management
Leadership Programs
Leadership
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Learning outcome
How to Building Relationships Differs From Influencing and Managing People
Foundations of Building Relationships
Barriers to Relationships
The Costs of Building and Maintaining Relationships
The Dynamics of Building Relationships Over Time
How to Approach Different Types of personalities
Conflict resolution and assertive communication.
Coaching and mentoring for performance.
Feedback skills.
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Building Better Teams
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Specific learning objectives include
About the different kinds of teamsHow to develop team norms
About the Gradients of Agreement
How to identify their team player style
Ways to become a better team player
Ways to build team trust
Two models of team development
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Behavioral Interviewing Techniques
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Develop a fair and consistent interviewing process for selecting employees
Prepare better job advertisements and use a variety of markets
Develop a job analysis and position profile
Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident technique) interview questions
Enhance their communication skills
Effectively interview difficult applicants
Check references more effectively
Understand the basic employment and human rights laws that can affect the hiring process.
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Managing Employee Performancec
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Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will help you teach participants some ways of achieving those tasks, including:
Tools to help employees set and achieve goals.A three-phase model that will help participants prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
Motivational tools and techniques.
Coaching methods and skills.
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Problem Solving Decision Making
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Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You’ve no doubt looked at solutions to problems and said, “I should have thought of that.” But you didn’t. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), anyone can expand the range of solutions available. This two-day workshop will help you teach participants how to do just that.
Specific learning objectives include
Distinguish root causes from symptoms to identify the right solution for the right problem.
Improve problem solving and decision making skills by identifying individual problem solving styles.
Think creatively and work towards creative solutions.
Recognize the top ten rules of good decision-making.
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Negotiating for Results
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People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental fact of life at any level. This two-day workshop will help you give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communications and to turn face-to-face confrontation into side-by-side problem solving.
Specific learning objectives include
The importance of preparing for the negotiation process, regardless of the circumstances.
Various negotiation styles and their advantages and disadvantages.
Strategies for dealing with tough or unfair tactics.
How to develop alternatives and recognize options.
Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.
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Team Building
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Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Promote trust and rapport by exploring their team player style and how it impacts group dynamics
Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team
Develop strategies for dealing with team conflict and common situations
Use action planning and analysis tools to help their team perform better
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Feedback Management
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Leaders and managers often find it difficult to deliver appropriate, useful feedback that will assist employees in their development. Too often employees are guessing at what they are doing right and hearing only about what they are doing wrong, sometimes well after the fact. Effective feedback from team leaders, supervisors and managers helps employees enhance what they are doing well, identify problem areas so they can adjust behaviors and develop new skills and behaviors to improve performance. During this interactive workshop, participants learn to avoid the common mistakes managers make when giving feedback and improve their feedback skills resulting in more proactive and effective guiding, coaching and directing.
Learning Outcome
Focus on learning based feedback to measure performance.
Avoid blame, judgment, threats, vague generalities, or ascribing motives
Give effective, consistent feedback in a timely manner
Deliver feedback that is descriptive, specific and behavioral
Explore how our different communication styles impact how we give and receive feedback
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Delegation
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Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.
Delegation is also often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation, including when to delegate and who to delegate to. We will also go through the delegation process step by step to see where the pitfalls lie and what we can do about getting around them.
Specific learning objectives include
Identify different ways of delegating tasks.
Use an eight-step process for effective delegation.
Give better instructions for better delegation results.
Ask better questions and listen more effectively.
Recognize common delegation pitfalls and how to avoid them.
Test their delegation skills.
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Developing And Maintaining
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Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place.
Specific learning objectives include
The key elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.
Identify strategies for helping change be accepted and implemented in the workplace.
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Mediation Through Peer Review
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Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure.
Specific learning objectives include
How employees file grievances and how management should respond
How a facilitator and a panel is chosen
What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
What responsibilities and powers a panel should have
Questioning techniques
Why peer review panels fail and how to avoid those pitfallsThis course is intended to offer participants a general overview of the peer review process. Participants should be encouraged to customize the process and its application for their organization.
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Business Leadership
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Add Kouzes and Posner’s five practices to their life
Build trust with their employees
Develop key management skills, including change management, time management, critical thinking, delegation, problem solving, presentation strategies, communications, strategic planning, and feedback techniques
Use Robert Cialdini’s six influence strategies to their advantage
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Supervising Others
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This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority. This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Specific objectives of this workshop include:
Adjust to the new role with confidence and an assurance you can handle the position.
Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
Develop a technique for giving employees clear instructions.
Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness.
Understand the importance of developing good relationships with employees and peers.
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Leadership Communication Programme
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Leaders need to compete with an infinite number of messages just to be heard. Leaders who can cut through the noise and deliver targeted, clear, and relevant communications and make themselves understood to an audience that may hear through cultural or other filters have a great advantage over all the other messages that fill our senses every day. Through effective leadership communication, LEADERS motivate action at every level and influence even the toughest executives, customers, subordinates and stakeholders. L E A D Communication is designed to give leaders this advantage. The programme is designed to develop participants' skills in a participative, experiential way so that they can return to their jobs and immediately start to apply what they've learned.
Specific learning objectives include:
Discover breakthrough leadership communication techniques for driving business value and becoming a more powerful leaderMaster best practices for influencing peers, managers, subordinates, customers and other stakeholders
Become more effective at handling your specific challenges, from delivering bad news to increasing team motivation
Communicate confidently in any environment, from spontaneous “elevator pitches” to high-stakes reports and proposals
Deliver powerful messages that win hearts and minds: messages that are short, simple, strong, credible, tailored to your audience and lead rapidly to action
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Motivation Training Service
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It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
Specific learning objectives include:
- What motivation is
- Common motivational theories and how to apply them
- About the carrot, the whip, and the plant
- How fear and desire affect employee motivation
- Ways to create a motivational climate and design a motivating job
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Meeting Management
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- Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
Specific learning objectives include - Understand the value of meetings as a management tool.
- Recognize the critical planning step that makes meeting time more effective.
- Identify process tools that can help create an open and safe forum for discussion.
- Develop and practice techniques for handling counterproductive behavior.
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