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Office Etiquette
Business Etiquette
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Specific learning objectives include:
The elements of a good handshakeHow to manage business cards
Tips on remembering names
Ways to make a good first impression
The basics of dining etiquette
How to communicate properly and politely
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Business Ethics
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Specific learning objectives include
Understand the difference between ethics and morals
Understand the value of ethicsIdentify some of their values and moral principles
Use philosophical approaches to ethical decisions
Improve ethics in their office
Start developing an office code of ethics
Avoid ethical dilemmas
Use tools to help them make better decisions
Deal with common ethical dilemmas
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Generation Gap
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There are currently five generations in the workforce, and employers faced with mass retirements of baby boomers are looking for ways to prepare for the changes that will result. This one-day workshop examines the history and reality of the generation gap as an issue.
Whether defining the actual limits of each generation is really important, or the merits of people within the context of employment, is the bigger issue that is explored. Understanding others helps us to understand ourselves and to manage the people that we work with. Problems, solutions, and strategies are explored to help overcome issues of the generation gap.
Specific learning objectives include:
Understand and apply language that is specific to each generation currently in the workplace
Explore organization strategies that overcome gap issues
Evaluate the need and effectiveness of recruiting, retention and succession plans in context of the generation gap
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Diversity Training
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Specific learning objectives include:
- What diversity and its related terms mean
- To be aware of how aware they are of diversity and where they can improve
- Understand how changes in the world can affect you and your view
- To identify their stereotypes
- What terms are politically correct and which are not, and why
- The four cornerstones of diversity
- What the pitfalls are relating to diversity and how to avoid them
- A technique for dealing with inappropriate behavior
- A management style to encourage diversity
- What to do if you or one of your employees feels discriminated against
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Workplace Harassment
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Specific learning objectives include:
- Understand what is acceptable behavior in the workplace and what is not, and why
- Understand the benefits of harassment training
- Help their organization create a harassment policy
- Prevent harassment
- Protect themselves from harassment
- Act if they are harassed or accused of harassment
- Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
- Identify situations where mediation is appropriate, and understand how mediation works in those situations
- Identify appropriate solutions for a harassment incident
- Act if a complaint is false
- Help their workplace return to normal after a harassment incident
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