Ninedots Corporate Training Solutions Private Limited

This one-day course will help you introduce the different facets of Customer Relationship Management (CRM) to participants and show them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization.
Specific learning objectives include

Develop an understanding of the terms and benefits of CRM on a company’s bottom line.

Analyze the different components of a CRM plan.

Develop their checklist for readiness and success in CRM.
Identify how CRM creates value for organizations and customers.
Identify developmental roles that have the greatest impact on CRM.

Prospecting is the key to your sales success. Your success today is a result of the prospecting you did six months ago. After today, participants will know who to target and how to target them, and remember to do some prospecting every day through warming up cold calls, following up on leads, or networking.
At the end of this one-day workshop, participants will:

Understand the importance of expanding a client base through effective prospecting.

Know how to use a prospect board to make you more successful.
Be able to identify target markets and target companies with the 80/20 rule in mind.
Develop and practice networking skills at every opportunity.
Develop, refine, and execute the art of cold calling.

Specific learning objectives include
How to use the rules of likeability to their advantage
The Johari Window
Some of Dale Carnegie’s key ideas
How to communicate more effectively
How to network .

Most sales professionals are always looking for ways to overcome customer objections and close the sale. This workshop will help you teach participants how to plan, prepare, and execute proposals and presentations that address customer concerns, reduce the number of objections they encounter, and improve their batting average at closing the sale.
Specific learning objectives for participants include:

Identify the steps you can take to build your credibility.

Identify the objections that you encounter most frequently.
Develop appropriate responses when prospective buyers throw you a curve.
Learn ways to disarm objections with proven rebuttals that get the sale back on track.
Learn how to recognize when a prospect is ready to buy.
Understand how working with your sales team can help you succeed.

This one-day workshop will show participants how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase anyone’s sales success.
Specific learning objectives include:

Learning ways to build trust and respect.

Learning how to warm up your sales approach to reduce your fear of cold calling.
Identify ways to make a positive first impression.
Identify strategies that help you speak to the decision-maker.
Create a script to maximize your efficiency on the phone.
Learn what to say to create interest, handle objections, and close the sale.

Specific learning objectives include

Identify the key elements of a quality proposal

Write a winning proposal
Perfect their first impression, including their dress and your handshake
Feel more comfortable and professional in face-to-face presentations