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Northtree is a fast growing customer management Business Process Outsourcing organization focused at providing Enterprise and Consumer support services across verticals to the New and Small & Medium Businesses (NSMB) and Large Enterprises. We transform and run intelligent business operations, including those that are complex, and help foster growth by managing cost of operations & improving CSAT scores for our clients. 
Headquartered in the National Capital of India, Northtree brings forward a rich BPO experience from within today’s matured Business Outsourced Industry. It is the brainchild of Vikrant Rao Kallakuri, Founder & Chief Strategist, a veteran in the BPO industry, and Mehreen Bindra, Co-founder and Chief Executive, who have set up this business venture to primarily focus at keeping the outsourcing business functionality transparent, cost competitive and flexible making it relevant for clients’ business support needs.
Our team comprises of young dynamic professionals who have spent years in BPO industry and understand the outsourcing culture and associated business sensitivities that drive client metrics. We have the right DNA and experience of structuring diverse and innovative models of engagement, creating well defined service readiness and implementation processes enabling smooth transition of services mitigating risks by employing our Knowledge Capturing and Knowledge Transfer model, bringing you the best in class customer support and technical support experience. 
Our business set up is built on strong technology platform that connects your business seamlessly across the globe right into your client environment, guaranteeing 99.5% process up-time connectivity.
Our DNA
Specialized Center of Excellence - Dedicated to serving Technology Companies and Enterprises through outsourced, advanced technical support and customer service. Operating Expense Optimization - In simple terms, our Team Managers and Program Leaders are incented on optimizing the process efficiency and not just profitability for the company - which is a WIN for our clients.  Strong Processes and Standards ensure we train our resources in line with the Six Sigma regime excelling client metrics specified in the Service Level Agreements (SLA).   Service Level Agreement Consistency by creating a well trained eco-system of Hiring, Training and Quality Standards Process Innovation and Service Excellence Depth and Breadth of Technical Expertise World Class Standards in Contact Center Support Delivery Center located in prime of South of New Delhi, India, bringing together a strong technology and business process support.
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Nature of Business

Service Provider

Business Process Outsourcing Services
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Premium Paid Support Services
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Evolution of Premium Paid

• Lifetime free “unlimited” technical support was a traditional form of support being provided by OEMs, however, competition and cost constrains forced a revolution on support warranty
• OEM’s started offering an option of Paid Support for products with a warranty limitation of 90~120 days, outsourcing support to 3rd party providing end-to-end one stop solutions

Value
  • Increased Customer Lifetime Value and Stickiness
  • Increased Customer Satisfaction

Costs 
  • Revenue-driven and supported by the monthly volumes 

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Market Research Support Services
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Market research is a formal, planned approach to the collection, analysis, interpretation and reporting of information required for making an intelligent marketing based decision for any business.


At Northtree, we give you insights that matter to your business needs and goals, helping your creating business plans for launching new products or services, tweak existing ones for effective market penetration, and helping you expand into new market by developing advertising campaigns and setting prices based on business locations.  



Market Research is done 
  • Before launching a new product or service/ business - and before entering into a new or emerging market or region
  • At time of introducing your new product or service
  • To keep your existing market share in the every changing market scenarios, and increasing market share in comparison to competition
  • Identify New Customer and Potentials
  • Measure Employee and Customer Satisfaction

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Virtual Office Administration Support Services
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Ever thought of having your own fully equipped state of the art office without owing any expensive equipment or paying costly rent/lease for office space? Now you can. Our administrative support professionals offer knowledge and experience to help you reach your business goals in a cost and time effective manner creating partnerships for success. 

Benefits
  • No office space or equipment
  • Experienced administrative support
  • Knowledge and expertise to reach your business goals
  • Ability and time to focus on core functions


Services
  • Outlook Calendar Management
  • Scheduling Meeting and Conferences
  • Travel Arrangements
  • Event Planning
  • Staffing and Recruitment 
  • Web Design and Maintenance
  • Administrative Support Activities

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Document Data Management Support Services
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Document - Data Management SupportManaging information is the key to success in today’s business environment , and is essential decision makers can access and depend on quality data to operate confidentially in a high performance environment. Northtree helps you manage data across the life cycle to make sure data is available, accurate, complete and secure across enterprise and with the business partners.
Process

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Financial Services

Financial Services

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Online Web Support

Online Web Support

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Consumer Support

Consumer Support

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